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連上VPN可能遭遇的困難&排除方法 (整理自6/10說明會)
VPN帳號相關
使用SSO帳號之email登入→並非使用所內自建帳號
登入帳號請務必登打完整Email位置→ 包含@gate.sinica.edu.tw
注意帳號是否偷藏了其他東西→空白、全形＠
很久沒登入院內行政服務系統導致密碼已過期無法使用→需更新密碼才能登入
操作
到Gate信箱收QRcode→①不要封鎖its@gate信箱 ②如果找不到，請到webmail的今日郵件中確認信件
確保輸入的密碼正確→可將密碼先打在其他地方，使用複製貼上方式鍵入，避免情急打錯密碼。
等待新一輪的6位數OTP密碼出現再登打，避免打完送出時OTP已過期
要重新掃描QRcode(很久沒用、換手機、不確定是否90天效期內)，請先申請關閉VPN服務再重新開通
掃描最新的QRcode→如果有重新開通VPN權限，請先刪除舊的6位數OTP密碼，再掃瞄最新的QRcode (舊的OTP會隨著重新開通而失效)
OTP密碼僅需取得一次→除非VPN長期未使用(90天)被關閉需重新開通，或更換手機導致app資料消失，否則掃瞄QRcode取得6位數OTP的動作僅需做一次，就能讓在您其他的裝置上登入時使用。
硬體
很久沒重開機了→請重新開機讓裝置重整
安裝的VPN程式應為7.0，”FortiClient VPN only”(以官網版本為主)
MAC用戶iOS版本為10.14以下者，請洽本處服務台索取對應版本程式
手機要與標準時間一致→過快/過慢都會讓OTP密碼失準
更換手機要重新取得OTP→建議直接重新申請開通取得新版QRcode進行掃瞄
電腦很舊還是WinXP或Win7→過舊版本無法正常使用
網路做了特別設定→有些租屋處網路會被特別設定，導致連線失敗。可換用其他網路(例：4G)試試看
錯誤代碼對照
-14→ 帳號密碼或OTP錯、手機時間錯
-130→ 多為MAC電腦，需要重新安裝軟體或重開軟體
直接顯示連線失敗沒有號碼→裝置本身沒有連上網路或密碼太長
-5→ 密碼或OTP錯誤
VPN tunnel can’t be built→ 設定時打錯連線網關 (vpn.sinica.edu.tw)
Can’t connect VPN server→ 設定時打錯連線網關 (vpn.sinica.edu.tw)
-5029→ TLS錯誤(詳P9)，請打開IE>上方[工具]>網際網路選項>進階，勾選TLS1.0, TLS1.1及TLS1.2，然後重開機。
我的帳號密碼都對，就是連不上！/ VPN本來還可以用現在就不行！/ VPN是不是現在有問題無法連線?
Why is my VPN connection not working even if I input the correct ID/password?
根據我們服務經驗，有80%以上同仁都是打錯帳號、密碼或6位數動態碼→帳號記得要打完整mail(包含@gate.sinica.edu.tw)；請先將密碼打在記事本之類程式，複製密碼貼上，以免情急下打錯。
It is very likely that there were typos when you input your account, password and the 6-digit number (shown in the Google Authenticator APP). Note that you need to input your full email address (such as abc@gate.sinica.edu.tw), correct password and the 6-digit code.
To prevent from entering the wrong password in a hurry, we suggest that you can type your password in the notepad (or other editors) to ensure its correctness, and then use
"copy and paste" function to input the password on FortiClient.
6位數動態碼請等待新一輪開始再打(圓餅繞出新的一圈時)，不要賭手速。
Note that the 6-digit number expires every 30 seconds on Google Authenticator APP, and you will need to wait for another round of a new code if you cannot finish the whole process within the time limit.
我本來VPN連線好好的，現在都不能登入，一直說我帳號密碼錯誤，但我確定有連線VPN!!!
My VPN connection works, but now I can't login in. The login page keeps saying both my account and password are wrong, but I'm sure that my VPN connection is successful.
VPN連線後如一個小時內都沒有任何瀏覽網頁動作會自動斷線。請關閉瀏覽器（手機請關閉app），重新連上VPN之後再開啟網頁進行操作。
The VPN may disconnect automatically if there are no activities for one hour. In this case, please close the browser (or phone app) and reconnect to VPN for further actions.
VPN的6位數字動態碼到底有沒有效？
Is the 6-digit dynamic code of VPN effective?
沒有開通過>請參考<VPN連線說明>直接啟用VPN
If you have never used VPN before, please refer to the document, “How to Connect VPN”, to activate the VPN service.有開過但很久沒用了，印象中也收過VPN即將到期通知>請參考<VPN連線說明>直接啟用
If you have used VPN long time ago and received the letter entitled “Notice: Academia Sinica VPN Service will Expire Soon”, please refer to the document, “How to Connect VPN”, to re-activate the VPN service.以上全都不清楚>請參考<VPN連線說明>先關閉再啟用，手機原本的KEY務必刪掉，重新掃描最新QRcode.
If you still have problems in the VPN service, please delete the original OTP KEY of Google Authenticator on your smart phone, and refer to the document, “How to Connect VPN”, to re-activate your VPN account using the latest QRcode.
VPN很久以前使用過，現在都不能連耶！(已失效)
I have used VPN a long time ago, but cannot connect it now!
VPN如開啟後，90天內都未曾連線會自動關閉。請依照<VPN連線說明>進行設定。
If you do not use the VPN service for 90 contiguous days, you VPN service will be deactivated automatically. Please refer to the document, “How to Connect VPN”, to re-activate your VPN service.
我的手機調快幾分鐘，會影響登入！？
If my cellphone is adjusted for a few minutes ahead, will it affect my login to the VPN service?
6位數動態碼需配合標準時間進行計算，請勿手動調整手機時間，會讓你永遠登不進去。
The generation of the 6-digit number is based on the standard time. Thus, please make sure your cellphone is time synchronized to the global time server.
我手機設定好了，回家還要在電腦上再安裝一次6位數動態碼嗎？電腦上裝不了耶！
I have activated the VPN service and completed the binding process on Google Authenticator APP in my office. Do I need to do it again on my home computer?
手機上綁定Google Authenticator 6位數動態碼即可適用各種裝置的登入，不用另外再設定囉！
Once you have completed the binding process on Google Authenticator APP for the 6-digit code, you can use it to access the VPN service on any computers as long as you are connected to the Internet.
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