This Privacy Policy explains how the operator of Arrow Quest: Play for Rewards (“we,” “us,” or “our”) handles information when you use our game and related services (the “App”).
If you have questions about this Privacy Policy or your personal information, contact us at **meghbaalok@gmail.com**.
## 1. Information We Collect
The information processed depends on the features you use, your device settings, and your interactions with the App.
**Information you provide:** When you contact us, we receive your email address and the information you include in your message. If an available feature requires registration or reward redemption, we may process the details you submit for that purpose.
**Gameplay and reward information:** We may process game progress, completed activities, reward balances, redemption requests, and related activity records to operate gameplay and reward features.
**Device and usage information:** The App and services integrated into it may process technical information such as device model, operating system, app version, IP address, app or device identifiers, session activity, and diagnostic information.
**Advertising information:** If advertisements are displayed, advertising services may process advertising identifiers, ad views, interactions, and related technical information, subject to applicable consent requirements and device settings.
## 2. How We Use Information
We use information as applicable to:
- Operate the App and provide its features.
- Maintain game progress and reward records.
- Assess reward eligibility and process redemption requests.
- Respond to support requests and feedback.
- Diagnose errors and improve performance.
- Provide, measure, and manage advertising.
- Detect cheating, fraudulent redemptions, abuse, and security incidents.
- Comply with applicable legal obligations and enforce applicable rules.
Where consent is required for a particular activity, we seek it before carrying out that activity. This Privacy Policy does not replace any required consent request.
## 3. Advertising and Third-Party Services
The App may use third-party services for advertising, analytics, technical infrastructure, and reward fulfillment.
These services may process information to perform their functions. Depending on the service, a provider may process information on our behalf or act independently under its own privacy policy.
Where available, you can manage advertising preferences through your device’s privacy settings and consent controls presented in the App. Limiting personalized advertising does not necessarily remove advertisements or stop information processing needed for basic ad delivery, security, and measurement.
If you follow a link to an external website or service, its privacy policy governs the information you provide there.
## 4. How We Share Information
We may disclose relevant information:
- **To service providers:** To support the operation, maintenance, security, and administration of the App.
- **To advertising and analytics partners:** To support the activities described in this Privacy Policy, subject to applicable requirements.
- **To reward fulfillment providers:** To verify and process eligible redemption requests.
- **For legal reasons:** To comply with applicable law, legal processes, or valid requests from public authorities.
- **For protection and security:** To investigate fraud, address abuse, and protect users and our services.
- **During a business transfer:** In connection with a merger, acquisition, reorganization, or transfer of the App, subject to applicable privacy requirements.
- **At your direction:** When you request or authorize a disclosure.
## 5. Rewards and Redemption
If you participate in reward activities, information about your activity and redemption requests may be processed to administer the program, assess eligibility, prevent misuse, and fulfill eligible rewards.
A redemption provider may require additional information to complete a transaction. Information submitted directly to that provider is also subject to its privacy policy.
Reward availability, eligibility, and redemption conditions are governed by the applicable rules presented in the App. This Privacy Policy does not guarantee rewards or earnings.
## 6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention depends on the type of information, the services provided, and any applicable legal, accounting, security, fraud-prevention, or dispute-resolution requirements.
When information is no longer needed, we delete or anonymize it in accordance with applicable requirements. Information in backups may remain until those backups are overwritten or deleted under the applicable retention cycle.
## 7. Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration, and disclosure.
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
## 8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of your information.
- Request a portable copy of certain information.
- Object to or restrict certain processing.
- Withdraw consent for processing based on consent.
- Opt out of targeted advertising or processing that qualifies as a sale or sharing under applicable law.
- Submit a complaint to a competent privacy authority.
To make a request, email **meghbaalok@gmail.com**. Please describe your request and provide enough information for us to locate the relevant records. Do not send passwords or unnecessary financial information.
We may need to verify your identity before fulfilling a request. We will respond within the time required by applicable law. Certain information may be retained where a legal requirement or permitted exception applies.
Uninstalling the App does not automatically delete information already stored by us or other service providers. You may contact us to request deletion.
## 9. Children’s Privacy
We do not knowingly collect personal information from children in circumstances where applicable law requires parental consent without obtaining that consent.
If you believe a child has provided personal information inappropriately through the App, contact **meghbaalok@gmail.com**. We will investigate and take appropriate steps, including deleting information where required.
Eligibility to participate in reward activities is subject to the applicable age requirements and program rules.
## 10. International Processing
Depending on the services involved, your information may be processed in countries other than the country where you live. Privacy laws in those countries may differ from those in your location.
Where international transfers are subject to legal restrictions, we use the safeguards required by applicable law.
## 11. Legal Bases for Processing
Where applicable data protection law requires a legal basis, we process information based on:
- **Performance of a contract:** To provide the services you request.
- **Legitimate interests:** To maintain service security, prevent fraud, respond to inquiries, and improve operations, where those interests are not overridden by your rights.
- **Consent:** For activities that require your consent, including certain advertising or tracking activities.
- **Legal obligations:** To meet applicable legal requirements.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
## 12. Changes to This Privacy Policy
We may update this Privacy Policy as our services or legal obligations change. Updates will be reflected in the “Last Updated” date.
Where required, we will provide additional notice of material changes and request consent before applying changes that require it.
## 13. Contact Us
For privacy questions, concerns, or requests concerning **Arrow Quest: Play for Rewards**, please contact:
**Email: meghbaalok@gmail.com**