Effective Date: November 17, 2025
DH VINA MECHANICAL COMPANY LIMITED (“we,” “us,” or “our”), as the data controller of the mobile application Arrow Flow: Puzzle Escape (the “App”), is committed to protecting your privacy and personal data. This Privacy Policy transparently explains how we collect, use, store, and share your personal information when you use our App, and the rights you have in relation to your data.
Controller Information
Company Name: DH VINA MECHANICAL COMPANY LIMITED
Contact Email: akenamartinluluga@gmail.com
Types of Data We Collect
To provide the core game service, optimize your experience, and deliver related functionalities, we collect the following categories of data:
2.1 App Functionality Data (Necessary for the performance of our contract with you, Art. 6(1)(b) GDPR)
To ensure the App operates correctly, we collect:
App version, language settings
Device information (model, operating system version, device name, manufacturer)
Usage logs (access times, session duration, game progress)
IP address (which we anonymize promptly)
Records of in-app purchases
2.2 Analytics & Diagnostics Data (Based on our legitimate interests, Art. 6(1)(f) GDPR)
To monitor App stability, troubleshoot crashes, and improve performance, we collect:
App crash reports
Performance data (e.g., loading times)
Diagnostic information collected via technologies like Firebase Crashlytics
2.3 Advertising & Marketing Data (Based on your explicit consent, Art. 6(1)(a) GDPR)
To show you personalized advertisements and measure ad performance, we will only share and allow processing of the following data with our advertising partners after obtaining your explicit consent:
Device identifiers (e.g., IDFA, AAID)
Advertising ID
Non-precise geolocation data (derived from IP address)
In-app interaction data (e.g., ad views)
How We Share Data with Third Parties (Key Disclosure)
We will never share your data with third parties for personalized advertising purposes without your explicit consent.
When you grant consent upon launching the App, we may share the data mentioned in Section 2.3 with the following categories of third-party service providers to deliver advertising and analytics services:
Advertising Networks & Monetization Platforms: For serving and managing personalized ads. Partners include: Unity Ads, ironSource, AppLovin Max SDK, Google Ads, Meta Audience Network, Vungle, Mintegral SDK, Moloco Ad Cloud, Chartboost, Tapjoy, Apple Search Ads, Liftoff, Pangle SDK, BidMachine, among others.
Mobile Analytics & Attribution Services: For analyzing App usage and measuring advertising campaign effectiveness. Partners include: Google Analytics for Firebase, Singular, GameAnalytics SDK, Firebase.
Infrastructure & Tool Services: For supporting core App features (e.g., chat, crash reporting). Partners include: Stream (for chat features), Firebase Crashlytics (for crash reporting).
The aforementioned third parties are independent data controllers or processors. Their data processing activities are governed by their own privacy policies. We encourage you to review their privacy policies for more details. You can manage or withdraw your consent at any time via the “Privacy Settings” within the App.
Data Retention Periods
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy.
Log data is typically retained for a maximum of 365 days.
Once data is no longer needed, or upon your request for deletion, we will securely delete or anonymize your data.
International Data Transfers
Our operations and third-party partners are global. This means your data may be transferred to and processed on servers located outside your country/region. We take all reasonably necessary legal, technical, and organizational measures (such as the EU Standard Contractual Clauses - SCCs) to ensure such transfers comply with applicable data protection laws and provide a level of protection equivalent to that in your jurisdiction.
Your Rights
Under applicable laws like the GDPR, you may have the following rights:
Right of Access: To obtain a copy of your personal data we hold.
Right to Rectification: To correct inaccurate or incomplete personal data.
Right to Erasure (‘Right to be Forgotten’): To request the deletion of your personal data.
Right to Restriction of Processing: To restrict the processing of your data under certain circumstances.
Right to Data Portability: To receive your provided data in a structured, commonly used format.
Right to Object: To object to processing based on legitimate interests.
Right to Withdraw Consent: To withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Children’s Privacy
This App is directed to users who are at least 13 years of age. We do not knowingly collect personal data from children under 13. If you are under 13, please do not use or provide any information in this App. If we learn we have collected or received personal data from a child under 13 without verification of parental consent, we will delete that information promptly. If you believe we might have any information from or about a child under 13, please contact us at the email address provided in Section 8.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have any privacy concerns, please contact us at:
Email: akenamartinluluga@gmail.com
We will respond to your request as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through a prominent notice within the App or by directly notifying you. We encourage you to review this policy periodically to stay informed about how we are protecting your information.