Arrow Defense 3D Privacy Policy
Effective as of: December 30, 2024
Welcome to Arrow Defense 3D(“We”,“us”)!
This Privacy Policy will help you understand what information we collect, how we use it and what choices you have when you play any of our games or use any of our apps, use our websites, buy merchandise from us, or take part in live events and promotions (the "Services").
Our Privacy Policy is designed to give you a comprehensive understanding of the steps that we take to protect the personal information that you share with us, and we would always recommend that you read it in full. You should also read our Terms of Service which set out the contract between you and us when you use our Services.
1.Information and Data We Collect from You
The categories of personal data we collect depend on the Services you use. You may provide data to us directly such as your player name or contact information. We collect data automatically such as automatically created playerID, customer relationship data and gameplay data (level and game events). We may collect information about your interactions with in-game ads, when you see our ads outside of our Services.
Please note that providing personal data to us is not mandatory, but we are unable to provide our Services, or some parts of them without processing of your personal data.
The sources of the personal data we process can be divided into three categories:
A.Data you provide us
Contact information such as your name, email address or other contact information (e.g. when contacting our customer service);
Player name and user credentials;
Messages, chat logs and other content you submit when contact our customer support;
Payment details and financial information in connection with the purchases you make through the Services and the related refunds;
Marketing & communication preferences, and
Other data you may provide to us in connection with different surveys, promotions, competitions and other events.
B.Device Data
Device information. Such as the type and model, operation system of your mobile phone or personal computer, hardware versions, carrier name, IP address, mobile browser (e.g. Chrome, Safari). Other device data such as the name of your mobile operator or ISP, language, time zone.
Device identifiers. Device identifiers are those ascribed to it as IMEI, IDFA, Android Advertising DA, serial number of mobile phone, telecommunication operator, or data resembling.
C.Data we collect automatically when you interact with our Services
Account identifiers automatically created by us such as PlayerID,
Customer relationship details, such as contract start and end date and the Services ordered,
Online identifiers like your IP address, mobile device identifiers, and identifiers we assign to your account and other electronic network activity information,
Data about your device, such as device model, type and used language, operating system and hardware information,
Gameplay data such as your level and different game events,
Coarse location (e.g. country, state, or city) inferred from your IP address,
Payment verification details when you make a purchase through our payment service provider;
Data collected via cookies and similar technologies such as cookieID’s and activities within our Services, and
Information relating to bugs, errors and other information we gain when you encounter issues in our Services and crash logs.
D.Data obtained from 3rd parties
Demographic data and segments that we use to target our advertising; and
Data related to surveys and questionnaires organized by our partners.
We do not intend to collect or otherwise process any special categories of data relating to you. Special categories of data mean genetic, biometric or health information, information revealing racial or ethnic origin, sex life or sexual orientation, political opinions, religious or philosophical beliefs or trade union membership, or information about your criminal offenses or convictions. This kind of information is not necessary to use our Services. Do not provide this kind of information to us or use the Services to make it available to others.
2.How We Use Your Information
Our primary goals in using your information are to create your account, provide Services to you, troubleshoot, improve and optimize our Services, contact you, conduct research and create reports for internal use. We use information collected through our Service for purposes described in this Policy or disclosed to you in connection with our Service. For example, we may use your information to:
Operate and improve our Services;
Understand you and your preferences to enhance your experience and enjoyment using our Services;
Respond to your comments and questions and provide customer service;
Provide and deliver products and services you request;
Deliver advertising and marketing and promotional information to you;
Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
Communicate with you about promotions, contests, rewards, upcoming events, and other news about products and services offered by us and our selected partners;
Conduct and administer contests promoted by us;
Enable you to communicate with other users; and
Link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services.
3.Third party SDK provider:
Arrow Defense 3D contains third party SDK or other similar applications; if you use such services provided by third party on our platform, you agree to its direct collection and processing of your information (by such ways as insert code or widget). The collection and processing of information by such provider follow its own privacy provisions, not this Policy. However, we will also do our best in examining the access qualification of such third party and impose lawful, compliant and secure requirements thereon. To protect your information security to the maximum, we strongly recommend you to first read its privacy provisions before using any third-party SDK. To ensure your lawful rights and interests, if you discover the risks of any such SDK or similar application, we suggest you immediately cancel relevant operations and contact us in time. For the list of third-party SDKs, please refer to this link: https://sites.google.com/view/arrowdefense3d-sdk.
4.Who we share information with
We will not share any Personal Data that we have collected from or about you except as described below:
Information Shared with Our Service Providers. We engage external Service Providers to work with us to administer and provide the Services. As part of that they will process your Personal Data on our behalf. These external Service Providers have access to your Personal Data only for the purpose of performing services on our behalf, in compliance with this Privacy Policy, and we make sure each one is contractually obliged not to disclose or use your Personal Data for any other purpose. The Service Providers we use help us to:
run, operate, and maintain our Services through third-party platform and software tools;
perform content moderation and crash analytics;
perform game, app, and marketing analytics;
provide payment attribution; and
provide technical and customer support; and
process payments for live events ticketing or other purchases.
Some external service providers may also collect information directly from you (for example, a payment processor may request your billing and financial information) as a Third-Party Service in accordance with their own privacy policy. Such external Third-Party Service does not share your financial information, like credit card number, with us, but it may share limited information with us related to your purchase, like your zip or postal code.
Information Shared with Third Parties. We share Anonymous Data with third parties for industry and market analysis. We may share Personal Data with our third-party publishing partners for their direct marketing purposes only if we have your express permission. We do not share Personal Data with any other third parties for their direct marketing purposes.
Information Disclosed to Law Enforcement. We will share your information with law enforcement agencies, public authorities or other organisations if legally required to do so, or based on our legitimate business interests if such use is reasonably necessary to:
comply with legal obligation, process or request;
enforce our Terms of Service and other agreements, policies, and standards, including investigation of any potential violation thereof;
detect, prevent or otherwise address security, fraud or technical issues; or
protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
5.How long do we keep your personal data?
We retain personal data we collect from you where we have an ongoing legitimate business need or a legal obligation to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). We may periodically delete or anonymize inactive accounts or data in our Services.
When your personal data is no longer necessary to fulfill the purposes for which it was collected, as defined in this Privacy Policy, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible. When your personal data is anonymized the data cannot be associated with you.
6.Your rights and choices
You have certain rights in relation to your Personal Data. This means you can:
Request access to the Personal Data we hold on you by mailing dreamlight39.interactiveser@gmail.com.
Delete or correct your Personal Data. The easiest way to update your account information is via your in-app settings. You can also submit a customer support request via email us at dreamlight39.interactiveser@gmail.com.
Ask us to stop processing your Personal Data, including for direct marketing and promotional purposes such as tailored rewards, promotions, and other offers, by emailing dreamlight39.interactiveser@gmail.com. But be aware that sometimes we need to use your Personal Data in order to provide the Services to you.
Have your Personal Data transferred to another organization (where it is technically feasible).
The law provides exceptions to these rights in certain circumstances. Where you cannot exercise one of these rights due to such an exception, we will explain to you why.
We offer you choices regarding the collection, use, and sharing of your Personal Data and we’ll respect the choices you make. Please note that if you decide not to provide us with the Personal Data that we request, you may not be able to access all of the features of the Services.
After you contact us, you may receive an email in order to verify your request. We aim to provide the information or complete the outcome you request within 30 days, or such shorter time period as provided by laws of your jurisdiction.
7.Children
We do not intend to or knowingly collect personal data from children. We use the term "children" to refer to someone who is (a) under 13 years old or, if older (b) between 13 and 18 years old but under the age at which they can give valid consent to the processing of their personal data under applicable local or regional laws.
In general, we do not intentionally or knowingly collect any personal data from children. If a child under the age of 13 has provided personal data to us, we encourage the child's parent or guardian to contact us to request that we remove the personal data from our systems. If you believe that we might have any information from or about children, please Contact Us.
8.Changes to this notice
We reserve the right to amend this Privacy Policy at our discretion and at any time. We may update this Privacy Policy due to changes in our operations or in the processing of personal information.
9.Contact us
You may contact us at dreamlight39.interactiveser@gmail.com.