Cancellation of Remote Sale Transaction According to the Consumer Protection +1-833-859-8371 [US] or +44-186-344-0006 (UK) Law, 5741-1981
In the event that all of the conditions (without exception) detailed hereinafter apply, a reduced cancellation fee shall be applied, totaling 5% of the transaction price or NIS 100 per passenger - the lower of the two:
- The reservation was made by phone or via the Internet directly by the consumer, as per the consumer’s definition in the Consumer Protection Law (“Consumer” - any person purchasing an asset or receiving a service from a dealer in the course of his business, primarily for personal, home or family use);
- The reservation was made eight or more business days (that are not rest days) prior to the departure date.
- The consumer cancelled the reservation within 14 days after placing the reservation (excluding the day on which the transaction was executed).
In the event that all of the conditions (without exception) detailed hereinafter apply, a reduced cancellation fee shall be applied, totaling 5% of the transaction price or NIS 100 per passenger - the lower of the two:
- The reservation was made by phone or via the Internet directly by the consumer, as per the consumer’s definition in the Consumer Protection Law (“Consumer” - any person purchasing an asset or receiving a service from a dealer in the course of his business, primarily for personal, home or family use);
- The reservation was made eight or more business days (that are not rest days) prior to the departure date.
- The consumer cancelled the reservation within 14 days after placing the reservation (excluding the day on which the reservation was made).
- The cancellation was done at least seven business days (that are not rest days) prior to the date and time of departure.
Following is information regarding the ways cancellation can be done according to the Consumer Protection Law:
The cancellation must be made in one of the legally-specified methods:
(1) Orally - by phone or through oral notice at the business establishment +1-833-859-8371 [US] or +44-186-344-0006 (UK), except if it has been stated, according to the law, that transaction cancellation must be done by serving notice in writing;
(2) By registered mail to the following address +1-833-859-8371 [US] or +44-186-344-0006 (UK) The offer gives the option to cancel the flight No cancellation fees up +1-833-859-8371 [US] or +44-186-344-0006 (UK): Arkia Israeli Airlines, Ltd., POB 39301, Tel Aviv 6139201. In this alternative, the deciding date of cancellation is the date on which the cancellation notice is received at the Arkia offices. It is therefore recommended that one of the other methods be used.
(3) By: Customer Support Form
In his cancellation notice, the consumer shall state his name and ID number, and whether notice of cancellation was provided orally.
Consumer Protection Law - For a Consumer with Disabilities / Senior Citizen / New Oleh (Immigrant)
Cancellation of a remote sale transaction, which has been made with a consumer who is a “person with disabilities”, or a “senior citizen aged 65 or older”, or a “new immigrant”, as per their definition in the Consumer Protection Law, 5741-1981, shall incur reduced cancellation fees of 5% of the transaction price or NIS 100 per passenger - the lower of the two - provided all of the following conditions apply:
- The reservation was made by means of a conversation between the dealer and the consumer, including a conversation conducted through electronic telecommunication (“Consumer” - any person purchasing an asset or receiving a service from a dealer in the course of his business, primarily for personal, home or family use);
- The consumer cancelled the reservation within four months after the date on which the transaction was made or after the day the Transaction Summary document was received, the later of the two.
- The cancellation was done at least seven business days that are not rest days prior to the date and time of departure.
The cancellation was done through one of the legally-specified methods:
(1) Orally - by phone or through oral notice at the business establishment +1-833-859-8371 [US] or +44-186-344-0006 (UK), except of it has been stated, according to the law, that transaction cancellation must be done by serving notice in writing;
(2) By registered mail to the following address +1-833-859-8371 [US] or +44-186-344-0006 (UK): Arkia Israeli Airlines, Ltd., POB 39301, Tel Aviv 6139201. In this alternative, the deciding date of cancellation is the date on which the cancellation notice is received at the Arkia offices. It is therefore recommended that one of the other methods be used.
(3) By: Customer Support Form
In his cancellation notice, the consumer shall state his name and ID number, and whether notice of cancellation was provided orally.
You must specify, in your cancellation request, a phone number at which our representative will be able to reach you +1-833-859-8371 [US] or +44-186-344-0006 (UK). The cancellation will take effect only after an Arkia representative provides a cancellation confirmation number +1-833-859-8371 [US] or +44-186-344-0006 (UK).
- The consumer shall present Arkia with a certificate proving this is a person with disabilities or a new immigrant as per their definition in the Consumer Protection Law, 5741-1981.
A “senior citizen” shall present an ID card indicating that he or she is 65 years old or more.
- The consumer shall present to Arkia, or send it a copy of one of the following documents, depending on the case. Presentation shall be either directly, or through electronic telecommunication or by fax:
1. An ID card indicating that he or she is 65 years old or more.
2. New Immigrant Certificate or a Certificate of Entitlement as a New Immigrant;
3. A certificate indicating that the consumer is a person with disabilities for a period of more than six months, and which has been issued by an entity authorized by law to determine the existence of the said disability;
4. A certificate indicating the disability or a certificate of entitlement to a pension due to a disability, which has been issued to the consumer by the National Insurance Institute.
5. A certificate indicating a disability, that has been issued to the consumer in accordance with the Veterans with Disabilities Law (benefits and rehabilitation), 1959 [Consolidated Version].
6. A ruling by a Diagnosis Committee under the Welfare Law (Care for Mentally Retarded), 5729-1969, regarding a person being mentally retarded.
7. Certificate of entitlement, including partial entitlement, to receive assistance services for communication, which is provided according to the Social Work Regulations (SWR) as per their definition in the Welfare Services Regulations (Caring for the Needy), 5746-1986.
8. Certificate of Blindness or Impaired Vision, issued in accordance with the abovementioned Welfare Services Regulations.
9. Certificate of recognition from the Service for Caring for Persons with Autism in the Ministry of Social Affairs and Social Services, issued in accordance with the Social Work Regulations.
Cancellation off U.S and Far East flights:
A reservation for a regular flight ticket to the United States may be canceled within 24 hours of booking without any cancellation fee, provided that the booking was made at least seven (7) days prior to the flight’s departure.
Refunds for flight tickets purchased in cash will be processed within 20 days of purchase.
Refunds for tickets purchased by credit card will be processed within 7 business days.
A full refund will be granted in the event of cancellation due to the death of the passenger or an immediate family member, as confirmed by an official medical certificate.
For all other cases, the following cancellation and change fees apply to USA flights (Business/Economy Class) for reservations made from July 7, 2025, and for Vietnam and Thailand flights:
(Tickets may be canceled or changed within 24 hours to 6 hours prior to departure.)
Change and Cancellation Fees
Change Fee (date modification) – From time of booking until 6 hours before departure: $170, plus any fare difference (if applicable).
Cancellation up to 24 hours before departure: $270 - Each ticket is issued in Economy, Premium, or Business Class.
Cancellation between 24 hours and 6 hours before departure:
Economy Class: $400
Premium / Business Class: $670
Cancellation less than 6 hours before departure or failure to notify of cancellation:
Full cancellation fee applies (no refund).
Arkia cancellation fees for special promotions on round trip flight packages to New York on selected dates starting from $899.
Cancellation 365 to 21 days before departure: $198
Cancellation 20 to 15 days before departure: $396
Cancellation 14 to 4 days before departure: $594
Cancellation 3 to 0 days before departure: $792
Arkia Cancellation Fee - International destinations and U.S flights until July 6, 2025
For bookings during the "regular season" (all months of the year except the "peak season"):
Cancellation notice given up to 22 days before the flight – 25% of the package value.
Cancellation notice given 21 to 15 days before the flight – 50% of the package value.
Cancellation notice given 14 to 4 days before the flight – 75% of the package value.
Cancellation notice given from 3 days before the flight until departure, or if the passenger did not show up – 100% of the package value.
For bookings during the "peak season" (applicable during Israeli holidays and summer: 17.6–30.9):
Cancellation notice given up to 22 days before the flight – 50% of the package value.
Cancellation notice given 21 to 8 days before the flight – 75% of the package value.
Cancellation notice given from 7 days before the flight until departure, or if the passenger did not show up – 100% of the package value.
The above does not apply to regular flights operated by other airlines. For the avoidance of doubt, nothing stated above derogates from the provisions of the Consumer Protection Law, 1981 detailed below.
"A passenger who did not show up for the flight and paid airport taxes is entitled to request and receive, through the travel agent who made the booking, a refund of the airport taxes paid."
Without limiting the generality of this document, the organizer is not responsible for refunding unused services. The organizer reserves the right to set different change fees with prior notice at the time of booking.
For the avoidance of doubt – changing the passenger name or the flight date constitutes a cancellation of the original booking, including applicable cancellation fees, and the issuance of a new booking at the new price valid on the date of the change.
It is agreed that in the case of cancellation by the passenger or agent, the passenger/agent will be charged the cancellation fees detailed above (unless otherwise stated at the time of booking, and except during July, August, Rosh Hashanah, Sukkot, Passover, and Shavuot, and except for regular flights specified later in this document).
Cancellation fees for regular flights operated by other airlines - international flights:
The payment will be made according to the cancellation fees charged by the respective airlines plus a USD 50 handling charge per person.
Cancellation fees on domestic flights in international routes: from the moment of reservation the full cancellation fee will be charged, equal to 100% of the transaction value. For the avoidance of any doubt, none of the abovementioned shall detract from the provisions of the Consumer Protection Law 5741-1981, detailed below.
Arkia cancellation fees on the Ramon-Eilat/Ben-Gurion Airport route
Without derogating from the generality of the foregoing in this document, the organizer is not responsible for reimbursements due to services which the passenger did not use. The organizer reserves the right to specify different change fees with prior notice when making the reservation.
- From the moment the reservation is made through to 5 hours before the flight, a cancellation fee of NIS 60 per person in each leg will be charged.
- From 5 hours prior to the flight time through to the flight time, the full cancellation fee will be charged.
- For notice of cancellation given from 5 hours prior to the flight, or a no-show on the specified date, a full cancellation fee of 100% of the transaction value will be charged.
Arkia may collect the cancellation fee through the means of payment provided by the passenger, without the need for any further authorization.
For the avoidance of any doubt, none of the abovementioned shall detract from the provisions of the Consumer Protection Law 5741-1981, detailed below.
* A passenger that has not shown up for the flight and has paid airport taxes is entitled to request and receive reimbursement for the airport taxes that have been paid.
Change fees Ramon-Eilat/Ben-Gurion Airport route:
A change in the flight date and time, or a name change, will incur a NIS 40 fee per person per leg plus the price difference between the price paid and the new flight price valid at the time the change was made.
Unless advised otherwise when making the reservation, for any change in the flight reservation and in the flight package / promotion (including passenger name change)
When purchasing a return flight package, it is not possible to cancel one leg. It is only possible to cancel the entire flight package
The deciding date for determining the terms for a reservation change/cancellation, is the time and date of inputting the notification during the Arkia office business hours.
Reservation change fees:
Abroad - USD 80 for a spelling change
Related services - handling fee when adding related products after the reservation has been completed.
Baggage abroad - USD 10 - in addition to the cost of adding the baggage - up to 2 persons. 3 persons and above - USD 20.
Baggage domestic - NIS 10 - in addition to the cost of adding the baggage - up to 2 persons. 3 persons and above - NIS 20.
Seat selection abroad - USD 10 - in addition to the seating cost - up to 2 persons. 3 persons and above - USD 20.
Seat selection domestic - NIS 10 - in addition to the seating cost - up to 2 persons. 3 persons and above - NIS 20.
Arkia Cancellation Fee Promotion
Customers who booked up to May 28, 2026, for departures until July 30, 2026, including holidays +1-833-859-8371 [US] or +44-186-344-0006 (UK) - no cancellation fees will be charged up to 14 days before the flight departure date, for flights, vacation packages (flight + hotel), and hotel only. Not including USA, Thailand, Vietnam.
Customers booking from May 14, 2026, to December 28, 2026, for departures between June 1, 2026, and December 28, 2026, including holidays +1-833-859-8371 [US] or +44-186-344-0006 (UK) - no cancellation fees will be charged up to 14 days before the flight departure date, for flights, vacation packages (flight + hotel), and hotel only. Not including USA, Thailand, Vietnam.