I'm looking for an item. Can you let me know if it's available?
We'd love to assist you! Please contact Aritzia Concierge at 1-855-ARITZIA (274-8942) or email us
What is the Return & Exchange policy for items ordered on Aritzia.com?
Regular-Priced Merchandise
RETURNS
We’ve extended our online return policy. You can receive a full refund within 14 days from the shipping date or a merchandise credit within 30 days from the shipping date. After 30 days, we will no longer accept returns.
As we take extra precautions to keep our people safe, it may take us slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.
EXCHANGES
Online purchases can be exchanged in store. For support with online exchanges, please contact Concierge. You can either start a live chat, call 1-855-ARITZIA (2748942) or email us.
Sale Merchandise
RETURNS
Sale items marked with a discount less than 50% can be returned for merchandise credit on a gift card if returned within 14 days of the shipping date. Sorry, no refunds to original form of payment for sale or discounted items.
Sale items marked with a discount of 50% or greater are final sale.
EXCHANGES
Online purchases can be exchanged in store. For support with online exchanges, please contact Concierge. You can either start a live chat, call 1-855-ARITZIA (2748942) or email us.
What payments can I use for Buy Online, Pick Up In Store?
We accept credit cards, PayPal, Afterpay and Gift Cards. We are unable to accept Apple Pay or PayPal Express for Buy Online, Pick Up In Store orders.
A quick note on Gift Cards — the total amount of your order will be deducted from the current balance of your Gift Card. If the total amount is greater than the Gift Card balance, the difference will be charged to an alternate method of payment upon order pickup.
How do I request a return?
Sign into your account and under My Order History, select the order containing the items you would like to return. If you used Guest Checkout and do not have an Aritzia account, just click 'Order Tracking' at the bottom of the page and fill in your information.
Click on the 'Return Items' button.
On the Returns page, select the items you would like to return and the reason why you want to send them back. If your item has a defect, please include details so we can work to fix it!
Review your information by clicking on the 'Review Return' button.
Confirm your return by clicking the 'Process Return' button.
You’ll soon receive an email with your Return Number. Be sure to have your package post-marked and sent off within the 14-day period.