ABOUT ME
ABOUT ME
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I began my career in technical support handling telecommunications accounts where I assisted customers with connectivity issues, service concerns, and troubleshooting steps.
I later expanded my expertise in banking and financial services, managing high-volume inquiries, credit card concerns, dispute analysis, and account management.
My experience has strengthened my:
• Troubleshooting skills
• Analytical thinking
• Communication skills
• Accuracy and documentation
• Ability to meet KPIs and service metrics
Work experience
Work experience
Customer Service Representative
Customer Service Representative
Metrobank | May 2014 – March 2026
• Handled high-volume customer inquiries
• Resolved credit card and account-related concerns
• Ensured accuracy in financial transactions
• Consistently met performance metrics
Technical Support Representative
Technical Support Representative
Infocom Technologies Inc. (Client: PLDT)
October 2007 – February 2012
• Provided troubleshooting for telecom services
• Assisted customers with connectivity issues
• Guided clients step-by-step in resolving technical problems
• Maintained quality service standards
Education
Education
Bachelor of Science in Electronics Communication and Engineering
[1997] - [2002]Bulacan State University
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