Privacy Policy

Effective Date: August 24, 2025
Company: Appuram Delivery
Location: Alaminos City, Pangasinan, Philippines

1. Introduction

Welcome to Appuram Delivery. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or use our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy, in compliance with the Data Privacy Act of 2012 (RA 10173) of the Philippines.

2. Information We Collect

We may collect the following types of personal information:

a. Personal Information

• Full name

• Email address

• Mobile number

• Delivery address

• Payment details (only if transactions are processed online)

• Photos of driver’s license (for rider verification)

• Photos taken as proof of delivery (POD)

• Photos shared in chat between customers and riders (e.g., sample items, confirmation images)
  
  

b. Website & App Usage Data

• IP address

• Mobile OS and version

• Pages visited and time spent

• Referring website or link

• Cookies and similar tracking technologies (see Section 7)
  
  

c. Location Information

• If you grant permission, we may collect location data to provide location-based services (e.g., nearest delivery options or real-time tracking).
  
  

3. How We Use Your Information

We use your information to:

• Process orders and deliveries

• Provide customer support

• Improve mobile app functionality and user experience

• Personalize your experience

• Send updates, promotions, or service-related notices

• Ensure security and prevent fraud

• Verify rider identity by capturing and storing a photo of the driver’s license (with consent)

• Collect photographic proof of delivery (POD) to confirm successful completion of an order

• Allow customers and riders to share photos within chat conversations for item verification or confirmation

• Comply with legal obligations
  
  

4. Sharing of Information

Your data may be shared only as necessary, and with the following parties:

• Delivery Riders – to fulfill your orders

• Third-party Providers – for payment processing, hosting, analytics, etc.

• Government Agencies – when legally required to disclose data
  
  

We do not sell your personal information to third parties.

5. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymized.

6. Mobile App Permissions

When you use our mobile application, we may request access to certain device features to enable core functionalities:

• Camera

  • Customers: To take and send photos during in-app chat (e.g., sample items or references for the rider).

  • Riders:

    • To take and send photos during in-app chat (e.g., confirming item availability with the customer).

    • To capture a photo of the driver’s license for rider identity verification by the admin.

    • To capture proof of delivery (POD) photos upon order completion.
      
      

• Location: Used for real-time order tracking and assigning the nearest delivery riders.
  
  

You can manage these permissions through your device settings. However, disabling these permissions may limit certain features of the app.

7. Cookies & Tracking Technologies

Our website uses cookies to enhance user experience. These may include:

• Essential cookies – for core functionality

• Analytics cookies – to understand how visitors use our site

• Marketing cookies – for promotional or targeted content
  
  

You can control or disable cookies through your browser settings.

8. Data Security

We implement appropriate security measures to protect your personal information, including encryption, secure servers, firewalls, and access restrictions.

9. Your Rights Under Philippine Law

As a data subject under the Data Privacy Act of 2012, you have the right to:

• Be informed about how your data is processed

• Access your personal data

• Object to processing or request deletion

• Correct or update your data

• Withdraw consent at any time

• File a complaint with the National Privacy Commission (NPC)
  
  

To exercise these rights, contact us using the details below.

10. Third-Party Links

Our website or mobile app may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

11. Children’s Privacy

Appuram Delivery does not knowingly collect data from individuals under 18 years old. If we become aware of such data, we will take immediate steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Appuram Delivery
📍 Alaminos City, Pangasinan, Philippines
📧 Email: appuram-delivery@gmail.com
📞 Phone: 09260191949
🌐 Website: www.appuramdelivery.ph