UHU 003: Professional Communication

Syllabus:

Course objective: To introduce the students to effective professional communication. The student will be exposed to effective communication strategies and different modes of communication. The student will be able to analyze his/ her communication behavior and that of the others. By learning and adopting the right strategies, the student will be able to apply effective communication skills, professionally and socially.

Detailed Contents:

Effective communication: Meaning, Barriers, Types of communication and Essentials. Interpersonal Communication skills.

Effective Spoken Communication: Understanding essentials of spoken communication, Public speaking, Discussion Techniques, Presentation strategies.

Effective Professional and Technical writing: Paragraph development, Forms of writing, Abstraction and Summarization of a text; Technicalities of letter writing, internal and external organizational communication. Technical reports and proposals.

Effective nonverbal communication: Knowledge and adoption of the right nonverbal cues of body language, interpretation of the body language in professional context. Understanding Proxemics and other forms of nonverbal communication.

Communicating for Employment: Designing Effective Job Application letter and resumes.

Communication Networks in organizations: Types, barriers and overcoming the barriers.

Laboratory work:

1. Needs-assessment of spoken and written communication and feedback.

2. Training for Group Discussions through simulations and role plays.

3. Technical report writing on survey based projects.

4. Project based team presentations.

Course learning outcome (CLO):

1. Apply communication concepts for effective interpersonal communication.

2. Select the most appropriate media of communication for a given situation.

3. Speak assertively and effectively.

4. Write objective organizational correspondence.

5. Design effective resumes, reports and proposals.

Text Books:

1. Lesikar R.V and Flately M.E., Basic Business Communication Skills for the Empowering the Internet Generation. Tata Mc Graw Hill. New Delhi (2006).

2. Raman,M & Sharma, S.,Technical Communication Principles and Practice, Oxford University Press New Delhi.(2011).

3. Mukherjee H.S.,Business Communication-Connecting at Work,Oxford University Press New Delhi, (2013).

Reference Books:

1 .Butterfield, Jeff.,Soft Skills for everyone,Cengage Learning New Delhi,(2013).

2. Robbins, S.P., & Hunsaker, P.L.,Training in Interpersonal Skills,Prentice Hall of India New Delhi,(2008).

3. DiSianza,J.J & Legge,N.J.,Business and Prfofessional Communication,Pearson Education India New Delhi,(2009).