At Antivirus Professionals, we aim to ensure customer satisfaction with every purchase. However, because we sell digital antivirus software products from third-party vendors, refunds are subject to specific terms and conditions. Please read this policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds for antivirus software purchases are only available under the following conditions:
The product key or software download link has not been delivered.
The product has not been activated or downloaded.
You request a refund within 30 days from the date of purchase.
Once a product key has been delivered or the software has been downloaded/activated, the sale is considered final, and no refunds will be issued unless explicitly stated in the third-party vendor’s refund policy.
2. Non-Refundable Situations
Refunds will not be granted in the following situations:
The product has been activated or downloaded.
The wrong product was purchased due to customer error (e.g., wrong operating system or device compatibility).
The antivirus software fails to meet the customer’s expectations, unless a specific money-back guarantee is offered by the third-party vendor.
Failure to comply with system requirements necessary to run the antivirus software.
3. Refund Process
If you meet the eligibility criteria and wish to request a refund, please follow these steps:
Contact Us: Send a refund request to [support email] with your order details, including the order number, product purchased, and reason for requesting a refund.
Review and Response: Once we receive your request, we will review it and determine if you qualify for a refund. We will respond to your request within 5-7 business days.
Refund Approval: If approved, the refund will be issued to the original payment method used during the purchase. Please note that depending on your payment provider, it may take 5-10 business days for the funds to reflect in your account.
4. Third-Party Vendor Refund Policies
Some third-party antivirus vendors may offer their own refund guarantees or money-back offers. In such cases, please refer to the specific vendor’s refund policy as it will take precedence over our refund terms. We encourage you to carefully review the vendor’s terms before purchasing.
5. Cancellations
Orders can only be canceled if the product key or download link has not been delivered. Once the product has been delivered to your email or account, cancellations are no longer possible.