Privacy Policy

Last Updated: August 11, 2026

1. Introduction

Welcome to AnnachiMart.

AnnachiMart is a local delivery platform that connects customers with partner stores for the purchase and delivery of fruits, vegetables, groceries, meat, and other daily essentials.

This Privacy Policy explains how AnnachiMart collects, uses, stores, and protects information when you use our mobile application, website, and related services.

By using AnnachiMart, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use AnnachiMart, we may collect:

Account Information

• Name

• Mobile phone number

• Email address, if provided

• Account and login information

Delivery Information

• Delivery address

• Location information when required for delivery

• GPS/location information when permission is granted

• Delivery instructions provided by you

Order Information

• Products ordered

• Order amount

• Order date and time

• Delivery details

• Order history

• Refund and cancellation information

Payment Information

Payments may be processed through third-party payment providers.

AnnachiMart does not normally store complete debit card, credit card, UPI PIN, or banking credentials on its own servers. Payment information may be processed directly by the applicable payment service provider according to its privacy policy and security practices.

Device and Technical Information

We may collect certain technical information, including:

• Device type

• Operating system

• App version

• IP address

• Device identifiers

• Crash reports

• Network information

• App usage information

Location Information

We may request location permission to:

• Identify your delivery location

• Show nearby partner stores

• Assign deliveries

• Track delivery status

• Improve delivery accuracy

You can control location permissions through your device settings. Some features may not work correctly if location access is disabled.

3. How We Use Your Information

We may use collected information to:

• Create and manage your account

• Process and deliver orders

• Connect you with partner stores

• Assign orders to delivery partners

• Provide order tracking

• Process payments and refunds

• Send order-related notifications

• Provide customer support

• Verify accounts and prevent fraud

• Improve our application and services

• Maintain security

• Resolve disputes

• Comply with applicable laws and legal requirements

4. Information Sharing

To provide our services, we may share necessary information with:

Partner Stores

We may provide partner stores with information necessary to prepare and fulfil your order, such as your name, order details, and relevant delivery information.

Delivery Partners

We may provide delivery partners with information necessary to complete your delivery, such as your name, delivery address, contact information where necessary, order details, and delivery location.

Payment Service Providers

Payment information may be processed by third-party payment providers to complete transactions.

Service Providers

We may use third-party providers for services such as:

• Cloud hosting

• Database hosting

• Maps and location services

• SMS/OTP services

• Push notifications

• Analytics

• Customer support

• Payment processing

Legal Requirements

We may disclose information where required by applicable law, regulation, court order, government authority, or where reasonably necessary to protect our rights, users, or the security of our services.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet-based service can guarantee complete security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain order and transaction records, resolve disputes, prevent fraud, meet legal requirements, and protect our legitimate business interests.

When information is no longer required, we may delete or anonymize it in accordance with applicable laws.

7. Account Deletion

You may request deletion of your AnnachiMart account and associated personal information.

To request account deletion, contact us using the contact details provided below.

Some information may need to be retained where required by law or for legitimate business purposes.

8. Children's Privacy

AnnachiMart is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

9. Cookies and Similar Technologies

If you use our website, we may use cookies or similar technologies to maintain functionality, improve user experience, understand usage, and maintain security.

10. Third-Party Services

AnnachiMart may use third-party services for payments, maps, analytics, hosting, authentication, messaging, notifications, and other technical services.

These third parties may process information according to their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When we make changes, we will update the "Last Updated" date at the top of this policy.

12. Contact Us

AnnachiMart

Owner: Velingden S

Phone: +91 9791461684

Address:
13/2 North Street,
Gnaniyar Thoppu,
Tirunelveli – 62745,
Tamil Nadu, India

For privacy-related questions or concerns, please contact us using the details above.

13. Account Deletion Requests

To request deletion of your AnnachiMart account and personal information:

Contact: Velingden S
Phone: +91 9791461684
Address: 13/2 North Street, Gnaniyar Thoppu, Tirunelveli – 62745, Tamil Nadu, India

Please include the mobile number or email address associated with your AnnachiMart account so that we can identify the account and process the request.

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