Effective Date: July 25, 2025
Last Updated: July 25, 2025
This Privacy Policy explains how ANKRA ("we", "us", or "our") collects, uses, stores, and protects your personal information when you access our website and use our coaching and mentorship services. By using our website and services, you agree to the terms described below.
ANKRA is an international online mentoring and personal development platform founded by Natalia Ruilova. We offer one-on-one sessions, guided self-enquiry, and educational materials and workshops to support individuals on their personal growth journeys. Our services are not clinical or psychological treatment, and are provided exclusively online to clients around the world.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Identity and Contact Data: Name, email address, phone number, city or location
Booking and Payment Data: Collected via TidyCal and Stripe
Voluntary Intake Form Data: Including sensitive personal information.
🔐 Note: By submitting any intake forms or booking a session, you explicitly consent to our collection and use of your information, including any sensitive information you voluntarily provide in accordance with this Privacy Policy.
Personal and sensitive information you choose to share during mentoring sessions, which may include emotional experiences, psychological distress, trauma, or other deeply personal content which is treated with strict confidentiality and stored securely.
Usage Data: IP address, browser type and version, device type, visit timestamps, pages viewed
Technical Data: Website usage data collected through cookies and session logs (e.g., from platforms like Carrd.co
🔐 Note: We do not record live sessions. However, information shared during sessions may be documented for internal use and securely stored in line with Australian privacy laws.
Some personal data may be stored on servers located outside your country of residence. These providers are compliant with major privacy and security frameworks such as ISO 27001 and GDPR (Where applicable)
⚠️ Duty of Care and Confidentiality Limitations
While ANKRA treats all information shared during sessions with the utmost confidentiality, there are certain situations where we are ethically and legally required to disclose information. These exceptions include:
If we become aware of any potential harm or serious risk to a child, another person, you, or the public, we may need to notify appropriate authorities or support services under our duty of care.
If we are legally compelled to share information through a court order or when disclosure is otherwise mandated by law.
If, in the professional judgment of your coach or mentor, sharing information is necessary to prevent serious injury, harm, or danger to any individual.
If you explicitly consent—either verbally or in writing—to have your personal information shared with another party.
If disclosure is required for official reviews or audits by authorised regulatory agencies.
If your coach or mentor determines that you are not able to give informed consent, and a parent, guardian, or legal representative needs to be involved in service decisions.
In all cases, we are committed to protecting your privacy and will only share the minimum necessary information. When possible and appropriate, any identifying details will be removed before discussing cases with third parties (e.g., during professional supervision).
If you have concerns or questions about how your information is handled, please don’t hesitate to reach out to ANKRA staff.
3. How We Use Your Information
We use your data to:
Schedule and manage coaching and mentorship sessions
Process payments securely
Communicate relevant service information (e.g., booking confirmations, forms)
Respond to your questions or requests
Maintain legally required records
Improve our website and client experience
We do not sell, rent, or share your information for marketing purposes.
4. Legal Basis for Processing
We process your personal data based on:
Consent – when you voluntarily provide information
Contractual Necessity – to deliver booked services
Legal Obligation – for taxation, invoicing, and record-keeping
Legitimate Interest – for security, fraud prevention, and service improvement
In the event of a data breach, we will notify affected individuals and relevant authorities within the legally required timeframes, under the Notifiable Data Breaches (NDB) scheme in Australia.
5. Data Storage and Protection
Your data is securely stored through:
Google Drive – for document and form storage
TidyCal – for session bookings
Stripe – for payment processing
Encrypted email services – for communication
Carrd.co – website host
Cloudflare – for security and performance
Personal data is accessible only to authorised personnel and is retained for as long as necessary to provide services and comply with legal obligations—typically up to 7 years—in accordance with Australian business and tax regulations, unless a longer retention period is required or permitted by law.
You have the right to:
Access, correct, or update your data
Request deletion (when legally allowed)
Withdraw consent at any time
Object to certain processing
Lodge complaints with a data protection authority
To exercise your rights, contact: ankra.contact@gmail.com
7. International Users / Clients Located Outside Australia
By using our services, you agree that your personal data will be processed in Australia, where ANKRA operates. We comply with the Australian Privacy Principles (APPs) and take reasonable steps to ensure your data is secure, even if accessed internationally.
ANKRA’s services are available internationally. By booking a session, you acknowledge that:
ANKRA operates under Australian law
You are responsible for ensuring that using our services is legally permitted in your country
We are not liable for any legal, tax, or regulatory issues that may arise from your use of our services outside Australia
The services are not clinical, diagnostic, or therapeutic, and do not replace medical or psychological care in your country of residence
While Ankra is governed by Australian law, we aim to comply with international privacy regulations such as the gdpr (EU), UK GDPR, and CCPA (California) where applicable, particularly for users located in those jurisdictions.
8. Limitation of Liability
To the maximum extent permitted by law, ANKRA is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to:
Emotional, psychological and mental discomfort
Misinterpretation or misuse of guidance
Legal, financial, or personal decisions made by the client
You are solely responsible for how you apply any insights or advice from your sessions.
9. Cookies and Tracking Technologies
Our site (hosted on Carrd.co) uses essential cookies for security and functionality. Third-party cookies may be used by:
We do not use Google Analytics or marketing trackers. You can manage cookie preferences in your browser settings.
Users can control or disable cookies through their browser settings, but this may affect website functionality.
10. Disclosure of Personal Information
We may share your data only:
With essential service providers (e.g., Stripe, TidyCal)
To meet legal obligations or law enforcement requests
To ensure ANKRA's safety, rights, or property
During professional supervision (de-identified)
With your express consent
We never share data for advertising or unrelated purposes.
11. Eligibility and Use of Services
ANKRA’s services are exclusively for individuals aged 18 to 67 years who are of full mental, psychological, and legal capacity.
By using our services, you acknowledge that:
The services do not replace psychological or medical care
You use the services at your own risk
We are not liable for misinterpretation or misuse of guidance or use of services
If in doubt, you should consult a qualified health professional before engaging with us
12. Children’s Privacy and Safety
Services are not intended for anyone under 13 years of age. We do not knowingly collect data from children. If such data is discovered, it will be deleted immediately.
⚠️ Duty of Care: If during a session we become aware of a risk of harm to a child, vulnerable person, or others, we are legally obligated to report this to relevant authorities.
If you are a parent or guardian and believe that a child under 13 has provided personal data to ANKRA, please contact us immediately so we can delete such information.
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their privacy policies before submitting personal information.
14. Additional Policies & Hosting
In addition to this Privacy Policy, ANKRA maintains:
Terms of Use
Cookies Policy
Disclaimer
These are publicly accessible on Google Sites or Google Drive.
By using our services, you agree that:
You have access to and can review these additional documents
These documents form part of your agreement with ANKRA
ANKRA may update these documents at any time, and continued use implies acceptance
Links to these documents are located at the bottom of our webpage: www.ankra.me, and are also provided upon booking confirmation. Additionally, these documents can be provided to you at any time upon request via email.
15. Changes to This Policy
We may revise this Privacy Policy periodically. Updated versions will include the revised date above. Please review this policy regularly.
For questions, corrections, or complaints, contact us at:
📧 Email: ankra.contact@gmail.com
📞 Phone: +61 434 422 879
🌐 Website: www.ankra.me
