Delivery Service Partners, Delivery Associates, and Flex Drivers

We've provided a detailed list of procedures for our network of delivery partners that are focused on their health and safety, and that of our customers.

At the start and end of routes, delivery associates and Flex delivery partners clean all frequently touched surfaces in their vehicles and delivery devices.

We've also instructed them to refrain from shaking hands with customers, and maintain a minimum two-meter distance from customers at all times.

We've asked that delivery associates and Flex delivery partners wash their hands frequently with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer.

We've urged all delivery service partners and drivers to stay home if they feel sick or have a fever. They must be fever-free for at least 72 hours without the use of fever-reducing medication before returning to work. And like we’re doing with all individuals, we are supporting people if they need time off.

Amazon has extended the ‘Amazon Relief Fund’ in India to associates part of the Delivery Service Partner Program, Amazon Flex program and it’s trucking partners providing middle mile logistics support in the event of financial hardships. This fund can be utilized by qualifying individuals who have been quarantined or diagnosed with COVID-19.