Support Information
Welcome to Animeme Support!
Contact Us
For any questions, issues, or feedback, you can reach us at:
Email: Anigeniusapp@gmail.com
Common Support Topics:
Account Issues
• Login problems
• Account recovery
• Password reset
• Account deletion requests
• Profile settings
Subscription Support
• Billing inquiries
• Subscription management
• Payment issues
• Upgrade/downgrade assistance
• Credit balance questions
Technical Support
• App crashes
• Performance issues
• Device compatibility
• Update problems
• Feature functionality
Content Generation
• Story generation issues
• AI prompt assistance
• Content guidelines
• Quality concerns
Bug Reports
When reporting a bug, please include:
• Your device model
• Operating system version
• App version
• Description of the issue
• Steps to reproduce the problem
Response Time
• We aim to respond within 24-48 hours
• Business hours: Monday-Friday
• Longer response times may occur during weekends and holidays
Additional Information
• For urgent matters, please include "URGENT" in the email subject
• Include your username or account email in all correspondence
• Screenshots or screen recordings are helpful for troubleshooting
Privacy & Security
• Never share your password
• We will never ask for sensitive information via email
• All communication is confidential
Follow Us
Stay updated with the latest news and updates:
• Twitter: @Anigeniusapp
• Instagram: @Anigeniusapp
Thank you for using Animeme!
Note: This support service is available in English only.