Overview

Process order material construction in Indonesia happened by manual process. as Customer, contractors normally have lot of vendor to contact to buy lot of material from their bill of material 

Key Problem

How Contractors able to purchase bulk material construction to single platform and seamless process? 

Key Solutions

1. Develop a website for one-stop-solution where all material construction available in Juragan Material website 

2. Purchase system apply for business, use Purchase requestion concept and ecommerce concept for retail customer

Key Result

1. Eliminate manual process sales order creation by sales team into order create by itself based on what Customer order like ordering in ecommerce website 

2. Process manual order takes 1-2 days due to need check material to vendor for stock and price, while use website Juragan only takes minutes due to pricing, COGS, and stock already run in system

Tools

1. Node.js

2. Vue.js

3. Google Cloud 

4. JIRA

Overview

To improve ordering process for Customer, we need live-time update database for Products, stock, pricing from our vendor. so all products in website will have actual live-time update for pricing, stock, and specification they can review. However, this process happened in manual way by we call them and update in our internal system for the data, so website will show the latest data for each products 

Key Problem

1. Process updating data happened manually and takes time for thousands of products 

2. also new order to vendor sending manually while order from customer already handled by system in Website Juragan

3. Miscommunication confirmation order to vendor from Juragan happened due to it is manual by WhatsApp or call 

Key Solutions

1. We adopting concept warehouse management system, and Sales system to build a system call Juragan Vendor 

2. Vendor will able to received order from Juragan Material based on request Customer automatically by WhatsApp notification 

3. and update data their product that sell trough Juragan by system live-time whenever they want with our approval as reviewer to keep the price stable, not being monopolized 

Key Result

1. Eliminate process confirmation order from Juragan to Vendor directly happened by system and seamless 

2. Process update and review detail products such as COGS, MOQ, Term and Condition Order, Data Sheet, Picture by system instead manual 

3. Reduce Juragan Material manpower from 4 person into 1 person due to we only need 1 person to monitor and maintain all running well as SOP

Overview

During delivery process, coordination between Customer, Sales Juragan, SCM Juragan, and Vendor itself have problem due to lack of communication. communication happened manual and takes longer to waiting each people confirmation 

Key Problem

1. How we create a place where all information delivery centralized and all people related to that delivery able to monitor it without asking where and how the package status manually ?

2. How UX be acceptable by Customer with average as Boomer generations ?

Key Solutions

1. Develop a portal Delivery Order by single-link for each customer 

2. Focus UX for mobile view with "larger" fonts for critical information only like status, PO#, and location

3. When an update status delivery, Customer will get WhatsApp notification

Key Result

1. Getting feedback from operational team that number of transaction chat about follow up delivery being down trend, proof by lot of group WhatsApp for delivery between Juragan and Customer being deleted 

2. Communication between Customer focus only for corner case instead of asking where and what the status delivery 

Tools

1. Node.js

2. Vue.js

3. Google Cloud 

4. JIRA

Overview

Tech construction has a unique behavior for pricing system. Pricing system happened manually and it has certain unique condition formula for certain Customer. this lead to longer lead time to decide whether a price able to negotiate or not and makes Customer waiting to get confirmation price or quotation from Juragan Material. it might happened for 1-2 working days

Key Problem

1. Formula pricing is not standard 

2. This unique behavior not reflect to website yet

Key Solutions

1. Develop a condition formula based on grading customer that we already decide in internal system 

2. When Customer login to check the price, system will identify what grade they are and start show pricing in website based on "condition formula" from COGS in database product that vendor maintain

Key Result

1. Sales able to sell product based on website price depend on who the customer 

2. Increase flexibility sales to reach out all grade customer with suitable price for them

Overview

Process negotiation price is common in construction sector. however, process negotiation really manual by whatsapp and takes paperworks for operational team to review which price approve or not. it takes 1 days full for 1 negotiation contain of 10 products 

Key Problem

Lot of complaints from Customer that negotiation in Juragan takes longer times and they prefer switch to other company to provide construction material 

Key Solutions

Develop an algorithm when a price to be approved based on set up sales team for percentage target profit for each SKU, or Category Products , Grading Customer, and COGS price for product and delivery. 

Key Result

Negotiation running by system Juragan Material and able to handle 24 hours negotiation from Customer

Tools

1. Node.js

2. Vue.js

3. Google Cloud 

4. JIRA