Unknown Amazon Payment Charges
An unknown Amazon charge is probably an Amazon Prime payment, a digital service payment, an Amazon Pay transaction, or a bank authorization.
Unknown charges are, most of the times, explained by one of the following cases.
The unknown charge is an Amazon Prime payment
If you're an Amazon Prime member, you are charged monthly or annually, depending on the plan you chose.
For more information, go to Manage Your Prime Membership.
The unknown charge is a digital service payment
If you purchased a digital service, such as a channel subscription in Prime Video or a Kindle Unlimited subscription, you are charged monthly.
You can view payment details for all your Amazon digital service charges from Your Digital Orders.
The unknown charge is a bank authorization
When you place an order, Amazon contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires. This reservation appears immediately in your statement, but it isn't an actual charge.
If you cancel your order, the authorization is removed from your account according to the policies of your bank. Contact your bank to clarify how long they hold authorizations for online orders.
The unknown payment charge is an Amazon Pay transaction
Amazon Pay orders begin with 'P01' and are followed by 14 digits. Check your Amazon Pay Account for your order history.
For further assistance with any Amazon Pay transactions, see the Amazon Pay Help pages.
Other common scenarios for unknown charges
An order was placed by a family member, friend, or coworker with access to your card number.
Additional cards are associated with the credit or debit account.
A back-ordered or preordered item shipped.
A gift order shipped.
An order was split into multiple shipments or sent to multiple shipping addresses.
Note: This order appears on your statement as separate charges.
Unauthorized charges
If the charge is still not explained and you believe it is a fraudulent charge, go to Report Unauthorized Activity.
What is it?
This is a charge from Amazon. Amazon is the world's biggest web-based retailer and sells for all intents and purposes everything, including books, gadgets, family products, food, and essentially all the other things you can envision.
Why this charge might show up on your card
You're probably seeing this charge since you (or somebody utilizing your card) made a buy at Amazon.com. Instances of things that might have been bought are:
Books
Music
Homegoods
Garden items
Health & personal care items
Gift cards
Electronics
Toys and games
Pet food or toys
Clothings, jewelry, or accessories
Car and motorbike accessories
Office products
Amazon frequently doesn't charge your card right now of procurement, rather they charge your card when the thing ships. Also, they might do incomplete charges assuming your request contains numerous things and they boat or cycle at various times. For instance, assuming you looked at with two things totaling $100, you could see individual charges of $80 and $20 in the event that those things transport at various times or come from various Amazon venders.
Resolve a Declined Payment
To protect your security and privacy, your bank can't provide Amazon with information about why your payment was declined. Contact your bank directly to solve these payment issues.
To determine why your payment was declined, consider the following, and, if necessary, contact your bank for more information:
Have you exceeded your credit limit?
Did you enter your credit card number, credit card expiration date, billing address, and phone number correctly in Your Account?
Is your purchase outside of your normal spending range? Some banks will block transactions due to security concerns.
Does your issuing bank have special policies regarding electronic or internet purchases?
To retry a declined payment:
Go to Your Orders.
Do one of the following:
Try again with a different payment method, as follows:
Select Change Payment Method next to the order you want to modify.
Select another payment method from your account or submit a new card number and select Confirm.
Select Retry Payment Method next to the order.
Retry with your current payment method by selecting Retry Payment Method next to the order.
Correct a Failed Checking Account Authorization
If we can't authorize your checking account for payment before the order is prepared for delivery, we'll send you an email with instructions to correct the problem.
If you didn't receive an email, or no longer have it, follow these steps:
Go to Your Account and verify that the payment information that you entered is correct. Confirm that a 10-digit phone number is listed on the billing address. You can only see the last two digits of the account number.
If your information you entered is correct and a valid phone number is listed on the billing address, then the decision to decline your transaction was based on information provided by TeleCheck Services. To resolve this, do one of the following:
Call TeleCheck toll-free at 1-800-964-9490 for more information.
Select another payment method for this order. For more information about selecting a different payment method, go to Change Order Information.
If there are insufficient funds in the account, the account number was entered incorrectly, or the transaction fails for any other reason, the transaction will be sent to TRS Recovery Services for collection. TRS may telephone you about the transaction. You can contact TRS Recovery Services toll-free at 1-800-964-9490, Monday through Thursday from 5 am to 5 pm, Pacific time, and Friday from 5 am to 2 pm, Pacific time. TRS Recovery Services will assess a state authorized returned check fee on any transaction dishonored by your bank. The returned check fee varies by state.
Multiple Charges for the Same Order
Orders may be split into multiple shipments or even multiple orders. Because we charge for items when they're shipped, this may result in multiple charges. However, the total amount charged should add up to the amount displayed when you placed the order.
Items from a single order may be sent as more than one shipment for several reasons. The most common are:
One or more of the items was sold and dispatched by a Marketplace seller.
We dispatched the items from different Fulfillment Centers.
The items had different availabilities and you selected the I want my items faster. Ship items as they become available option at checkout.
The items are being delivered to more than one address. Selecting different delivery addresses for the items in an order will result in each delivery address being assigned a different order number.
The order summary in Your Account shows the amount charged for each delivery, and the total charged per order.
Restrictions on Prepaid Cards
Amazon.com lets you use prepaid cards for the majority of purchases, but certain restrictions apply.
The following restrictions apply to prepaid Visa, MasterCard, and American Express cards:
They can't be combined with credit cards on a single order.
Amazon.com doesn't support entering the three-digit CVV code normally found on the back of some cards. If the code is required by the issuing bank, payments may not process successfully.
Note:
Some banks may require registration of prepaid cards by name and billing address.
There's a $1 authorization at the time of order to make sure that the payment method is valid. This authorization isn't a charge, but banks may hold the authorized funds as unavailable until the authorization expires.
Authorizations
When you place an order, Amazon contacts the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this isn't an actual charge.
Some banks call authorizations "pending" or "processing" charges. For more information on their specific policies regarding authorizations, contact the issuing bank.
Some authorization reasons are listed below:
When you place an order, we contact your bank for a purchase authorization to verify your cardorchecking account but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.
$1 authorizations: There are certain situations where we authorize your credit card for $1.00 to confirm your card has a valid number and hasn't been reported lost or stolen. This may include:
when you sign into your account after a long absence
when a new subscription or membership is started (such as Amazon Prime
when you place a new order
if you have an Amazon Web Services or a Seller account
when you add a new credit card to your account
when an advance refund is issued for a return
when a replacement order is created
Unused authorizations are always canceled and will be released according to your card issuer's policy.
Note:
You'll need to contact your bank for assistance with authorizations. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.
Avoiding Payment Scams
Protect yourself from fraud on the internet by identifying and avoiding internet scams and phishing attempts.
When in doubt, ask the intended recipient for more information about the purpose and safety of the requested payment. Don't send the payment until you're comfortable with the transaction.
To avoid payment scams:
Don't do business with a seller who directs you off the Amazon website. A legitimate Amazon seller transaction will never occur off the Amazon website.
Don't send money (by cash, wire transfer, Western Union, PayPal, MoneyGram, or other means, including by Amazon Payments) to a seller who claims that Amazon or Amazon Payments will guarantee the transaction, refund your funds if you're not satisfied with the purchase, or hold your funds in escrow.
Don't make a payment to claim lottery or prize winnings, or on a promise of receiving a large amount of money.
Don't make a payment because you're guaranteed a credit card or loan.
Don't respond to an internet or phone offer that you're not sure is honest.
Don't make a payment to someone you don't know or whose identity you can't verify.
Don't respond to emails that ask you to provide account information, such as your email address and password combination. Amazon will never ask you for personal information. To learn more, see Identifying Whether an Email is from Amazon.
For more information on Amazon.com Gift Card scams, see Common Gift Card Scams.
Common Gift Card Scams
There are a variety of scams that ask people to make payments by email, phone, or text for items or services. Fraudsters use many methods to conduct scams, including requesting gift cards from well-known brands. We want to ensure that our customers are aware of scams that may request payment using Amazon.com Gift Cards.
No legitimate sale or transaction requires you to pay specifically with gift cards.
Never use Amazon.com Gift Cards to make a payment outside of Amazon or its affiliated properties and never use gift cards for other retailers and brands other than the intended brand. Amazon.com Gift Cards can only be used on Amazon.com after you've redeemed them to your own Amazon account. Don't use Amazon.com Gift Cards to make payments to other businesses or individuals.
Only use gift cards for other retailers and brands on their respective locations. You can use gift cards that include a card network brand (e.g., Visa, MasterCard, American Express, or Discover) at merchants that accept these card brands. However, don't give them directly to an individual for payment.
Don't provide any gift card details (such as the claim code) to someone you don't know and trust. Always verify the identity of anyone asking you to provide gift card details.
Social Security or Identity Theft Scams
You receive an unsolicited email or phone call about a "problem" with your Social Security number, account, or benefits that you must resolve immediately, or you'll face arrest or other legal action. Or, the scammer says you have to make a payment to receive assistance for an identity theft issue or in exchange for a Social Security benefit increase. If you receive a call from someone claiming to be from the Social Security Administration, or any another government agency, and they want you to pay a fine or fee using gift cards, prepaid debit cards, wire transfers, cash, or internet currency, it's a scam. Hang up and report it to the Social Security Office of the Inspector General online at https://oig.ssa.gov.
Learn more about Social security scams.
Job Offer Scams
You receive an unsolicited email or phone call suggesting you apply for an Amazon job where you can work from home. You may be told that you can work your own hours, and make thousands of dollars a month. Once the scammer informs you that you've received a job offer, they may request that you pay a start-up fee or purchase a starter kit with Amazon.com Gift Cards.
Don't respond to employment opportunities from cold-callers, over email, or on websites claiming to be affiliated with Amazon. Amazon posts Amazon job opportunities on Amazon.jobs, and don't require you to purchase equipment or pay initiation fees.
Learn more about Job offer scams.
Fake Online Listings Scam
You find an item advertised online and are asked to pay using Amazon.com or other branded gift cards sold on Amazon, and to provide your claim codes by email or phone. Often, the item is priced far below market value and the seller may claim they need to sell the item quickly. The seller may claim that following a payment for the goods, you'll receive the item and may even send a fake receipt.
A legitimate transaction with an Amazon.com seller can only be completed through our checkout page and never occurs off Amazon.com. Be suspicious of anyone who contacts you and demands money quickly.
Boss Scams
You receive an unsolicited email or text message from your boss or a leader in an organization you're involved in requesting that you purchase Amazon.com Gift Cards and send the cards or the claim codes to them. Typically, the message will say that the Amazon.com Gift Cards will be used for some purpose within the company (e.g., employee incentives, client appreciation, etc.). The scammer may claim they're out of town, in a conference call, or otherwise engaged and need you to make the purchase. Try to contact your boss or the leaders of your organization immediately, using a phone number or email that you know is theirs.
Learn more about Boss scams.
Unsolicited Phone Call Claiming to be Amazon
Scammers use fake caller ID information to trick you into thinking that they're someone who can be trusted. The practice is called "caller ID spoofing", and scammers can fake anyone's phone number. You may receive an unsolicited call from someone stating they're a member of Amazon Customer Service. They may say that your account is frozen and you must purchase Amazon.com or other branded gift cards and provide the claim codes over the phone to remove the freeze on your account. They might also ask for your Amazon password, full credit card ID, or bank account number. Amazon never calls you to ask you to purchase gift cards to unlock your account. Amazon never asks you to provide sensitive personal information like your social security number, tax ID, bank account number, credit card information, or Amazon account related information, e.g., your password.
Learn more about Caller ID spoofing.
Family Emergency Scams
You receive an unsolicited email or phone call from someone claiming to be a lawyer, law enforcement agent, or representative of a family member in distress who needs your immediate financial help. Some callers even try to impersonate your family member. You may be instructed to purchase Amazon.com Gift Cards or another gift card brand sold on Amazon to resolve the situation.
Contact your family member immediately using a phone number that you know is theirs, or contact another relative who can assist you.
Learn more about Emergency scams.
Unpaid Debt and Tax Scams
You receive an unsolicited email or phone call to make a payment for taxes, fines, bail money, utility bills, or other unexpected fees. The scammer may claim you owe a past due amount because of miscalculation of your taxes. They may claim that you're owed a tax refund, prize, or rebate, but must first make a payment for administrative fees with a gift card.
If you receive a call from someone claiming to be from the IRS and asking for money, never give out personal information. Report the call to the IRS using their "IRS Impersonation Scam Reporting" web page or by calling the IRS at 800-366-4484.
Learn more about Unpaid debt scams.
Email or Text Scams
If you receive an email or text saying that you've been gifted an Amazon.com Gift Card, verify that it's from Amazon. Customers can send gift cards by text message. A text message gift card from Amazon will be from this number: 455-72.
Here is an example of how a text message gift card from Amazon will appear:
From: Jane Doe - Happy Birthday to you! - https://www.amazon.com/g/EXAMPLECLAIMCODE.
See additional information on verifying communications that say they come from Amazon on our help page, Avoiding Payment Scams.
Report a Fraud or Scam
You can report a fraud or scam in the following ways:
Contact the Federal Trade Commission (FTC), which handles complaints about deceptive or unfair business practices. To learn more about common gift card scams, visit FTC.gov/giftcards. To file a complaint, visit https://ftccomplaintassistant.gov, call 1-877-FTC-HELP, or write to Federal Trade Commission, CRC-240, Washington, D.C. 20580.
If your complaint is against a company in a country other than the United States, or you want to find information on where to report in locations outside the United States, visit http://www.econsumer.gov.
If you believe you've fallen victim to or been exposed to a scam, contact us to connect with a member of our Customer Protection Review team. For us to assist you, we require that you sign in to your Amazon account, or sign up for an Amazon account if you don't have one already.
To learn more about avoiding payment scams, go to Avoiding Payment Scams.
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