Final Mile

Final Mile is a native iOS and Android application used by delivery drivers and warehouse workers to track inventory, receive delivery instructions and record work.

Challenge

For this project the business knew they wanted to redesign their existing application, but didn't have a clear idea of what they needed.

Solution

We instituted a highly collaborative approach, meeting with the product manager daily to present our thoughts on how to improve the process and then meld her thoughts into the redesign. We began sketching ideas on whiteboards and paper and quickly moved into the higher fidelity mockups you see here.

Additionally, we created a sitemap of entire process to help facilitate discussions between business, product managers, designers and developers. These sitemaps became hugely popular as they gave everyone a clear view of what was to be built, where holes existed and what api calls would need to happen.

Result

With the apps release billing is more accurate, customer service satisfaction has improved and warehouse inventory is more accurate.

Methods & Tools Used

• Prototyping

• Comparative Analysis

• Expert Interviews

• Heuristic Analysis

• Sketch

• InVision

• Overflow

Artifacts

• Sitemap

• Persona

• iOS/Android App