About the Book
The COVID-19 pandemic pushed academic libraries towards new challenges and transformative opportunities in serving our users. Looking forward, what models have remained or changed in public services in the post-pandemic era? This book publication will focus on changing information services and user experiences across international academic libraries in the post-pandemic era. Academic librarians worldwide will find value in this book, as it examines the various shifts in an intercultural and global context.
The scope of the book will focus on four main themes that address: the user experience, tracking user journeys, marketing and outreach efforts, and user-centered learning and research support services. This could potentially include topics such as: student reading habits, student/faculty survey results, assessment of services, the one-stop shop service model, the library website, the visibility of library services, the impact of social media and mobile technologies, the organization, training and staffing of research and information services, changing practices, modalities, and platforms for instruction and research services, etc.
We will solicit chapters that highlight the transformation of the above practices with regards to the four main themes.