Frequently Asked Questions (FAQ)

You can download and register on AMIAPP SCHOOL now.

Create your parent account and complete the initial setup as the primary account holder and then do a child pairing with AMIAPP card. Please see Guides Here.

You may start to pair up and set up your child/children details from 1 December 2025 and place your meal order in advance starting from 22 December 2025.

There are two apps available on the Play Store and Apple Store:

• AMIAPP SCHOOL – for school users to register, pair devices, and order meals.

• AMIAPP – a related app with shared features to be used.

To use the APP effectively for school-related services, please access AMIAPP SCHOOL.

The AMIAPP will transform into an all-in-one service app enabling secure and contactless payments using eCredit at Chang Cheng outlets and partner brands. Users can also enjoy exclusive promotions, making the app experience even more rewarding.

No you do not have to. need to double the work! Both AMIAPP SCHOOL and AMIBOX use the same login credentials.

Just download the AMIAPP SCHOOL app, sign in with your existing account, and you’re all set to continue where you left off.

Please register the app under the parent’s name. You can then add your child’s name during pairing. An AMIAPP card will be issued for pairing purposes.

You may start to pair up and set up your child/children details from 1 December 2025 and place your meal order in advance starting from 22 December 2025.

There is no membership fee.

Chang Cheng has launched an initiative, AMIBOX SCHOOL, where parents (i.e. user) can order meal in advance via a mobile APP, AMIAPP SCHOOL, and their children (i.e. students) can collect their meal from the smart food terminal. 

This initiative helps to avoid long queues and ensure a smooth dining experience — that delivers freshly cooked healthy meals on time.

Download the AMIAPP School using the link provided by your school. Follow the instructions to create an account and verify your mobile number.

While both parents can download the app, only one account can be paired at a time (either mother or father) to avoid duplicate order submissions. 

You can register multiple student accounts under a single mobile number

Tap on “Forgot Password” on the login screen and follow the steps to reset it.

AMIAPP School Credit is a credit which parents (Users) can purchase first, and redeem during the purchase of the meal. 01 (One) credit is equivalent to 01 (One) Singapore dollar (SGD).

No, AMIAPP School Credits will not expired as long as your account is still valid.

Go to eCard section in the AMIAPP School, select your preferred amount, and complete payment through the available payment options.

AMIAPP School Credits is non-transferrable.

Log in to the AMIAPP School, browse the available menu, select your preferred items, and proceed to check out. Payment will be made using the AMIAPP School credits.

Yes, you can order your meals up to 7 days in advance.

Parents (i.e. Users) are required to place the order one day in advance (cut-off at 1pm).

You can change your order before the cut-off time at 1pm for the next day meal order.

The meals will be removed after recess time.

Your child/ Student can approach our drinks counter or Ami App Staffs to open AMIBOX School terminals.

Yes there are lights bites, however we encourage you to preorder and secure your meal in advance. This is to make sure you don’t miss out! 

Our drinks stall will have snacks and light meals available for purchase, while stocks last.

If your child accidentally drops their Bento, please approach our drinks counter for assistance. Our staff will do their best to help with a replacement, subject to availability.

The lockers have been built according to the student volume provided by the school. There will be sufficient food lockers catered for all registered students.

You may purchase AMIAPP School Credits using PayNow, PayLah, VISA & MASTER.

Your meal can only to be purchased using our AMIAPP School Credits.

Parents can submit the official Medical Certificate (MC) through the AMIAPP School within seven (07) calendar days. The AMIAPP School Credits will be credited back to your account once the MC has been verified. MC refunds apply to one day of food orders only as orders should be cancelled on the first day after you are notified when your child is unable to attend school. Please refer to our FAQ for order cancellation guide.

Yes, vegetarian and allergy-friendly meal options are available. Check the description on the menu for details.

We will address all potential allergens in each meal’s description box. Parents can review ingredients and select meals safely based on their child’s dietary needs.

Cards can be purchased at the drinks store using AMI Credit, cash, or Smart Buddy. A replacement fee of $10 will be charged for each lost or damaged card.

Check your internet connection and ensure your credentials are correct. If the problem persists, please whatsapp 80201484 or email feedback@changcheng.com.sg for assistance. 

Verify your payment details and try again. If the problem persists, please submit your feedback via the AMIAPP School. Find the channel at the bottom of the screen under the 'Feedback' Tab.

You can view your past transactions and order history under the “History” section on the top right hand corner when click in Amibox School icon.

Please submit your feedback via the AMIAPP School. Find the channel at the bottom of the screen under the 'Feedback' Tab.