Once your American Express credit or charge card arrives in the mail, you’ll need to activate it before you can start using it. Thankfully, the process is quick and can be completed in just a few minutes. In this guide, we’ll walk you through everything you need to know about activating your card through americanexpress.com/confirmcard, the Amex mobile app, or by phone.
When you’re approved for an American Express card, it’s typically shipped within a few business days. Premium cards with higher annual fees may be sent via overnight shipping, while others may take a few days to arrive by regular mail.
Once your card is in hand, you’ll need to confirm receipt — commonly known as activating the card. Here are the three easiest ways to do it:
The most convenient way to activate your card is online. Here’s how to do it:
Visit the official website: americanexpress.com/confirmcard.
Enter your 15-digit card number and 4-digit Card ID (CID) printed on the front of your card.
Click on “Confirm” or “Activate Card” to continue.
Follow the on-screen steps to verify your details and complete activation.
If you already have an Amex online account, you can log in and confirm your card directly. First-time users can create a new account within minutes.
Another easy way to activate your American Express Card is through the official mobile app. Steps to follow:
Download the American Express App from the Google Play Store or Apple App Store.
Log in using your existing credentials or create a new Amex account.
Tap “Activate Card” from the main menu.
Enter your card information as prompted.
Once verified, your card will be active and ready to use immediately.
The Amex app also allows you to manage your spending, track rewards, set alerts, and even freeze your card if needed.
Prefer activating your card by phone? You can easily do that too.
Locate the customer service number on the back of your American Express Card.
Call the number and follow the automated prompts to activate your card.
In most cases, the process is automated, and you won’t need to speak to a live agent.
If you encounter any issues, you can contact American Express directly for assistance.
Request expedited shipping if needed: If you want your card sooner, you can often request overnight delivery at no extra cost.
Activate your card immediately: Once your card arrives, activate it as soon as possible to prevent any delays or risk of misuse.
Add to your digital wallet: After activation, link your card to Apple Pay, Google Pay, or Samsung Pay so you can start making purchases without the physical card.
Freeze your card if you’re not ready to use it: Even if you don’t plan to use it right away, activate it first, then temporarily freeze it through the Amex app or website.
Hot Tip 💡
In some cases, American Express provides your card number digitally as soon as you’re approved — even before your physical card arrives. This allows you to start using your card immediately for online purchases and helps you begin working toward any welcome offer spending requirements faster.
When your new American Express Card arrives, make sure to activate it right away using one of the three simple methods:
Use the American Express Mobile App, or
Call customer service at the number on the back of your card.
It’s a smooth and quick process that takes just a few minutes. Once activated, your card will be ready to use instantly — unlocking all the rewards, perks, and benefits that come with being an Amex member.
1. How do I activate my American Express Card?
You can activate it online at americanexpress.com/confirmcard, through the mobile app, or by calling the number on the back of your card.
2. What happens if I don’t activate my card?
If your card remains inactive, you won’t be able to make any purchases or use it for payments. Activation is required before use.
3. Can I activate my card by phone?
Yes. Simply call the number on the back of your card or dial 1-800-528-4800, and follow the automated instructions.
4. How do I know if my card is activated?
After activation, your card will show as “Ready to Use” in the Amex app or website. You can also confirm its status by calling customer service.