Terms and Conditions

We very much appreciate your business! We’d like to make ordering day-old chicks a predictable and pleasant experience for all our customers. So, all orders from American Game Farm are subject to the following terms and conditions, and any purchaser of chicks from American Game Farm agrees to these terms and conditions as a prerequisite of ordering. If you have any questions or concerns, address them before you place your order. There are no exceptions to these terms and conditions, so please read them carefully and be sure you are willing to abide by them before ordering. If you are unwilling to abide by them without complaint, please do not place an order.

ORDERING. Orders may be placed right here through the shopping cart function on this website, you can email us your specific needs using the contact form, or you can call our toll-free order line during regular business hours at +1 (571) 390-4987. You should know that, yes, American Game Farms is a real working farm. Our small crew stays busy taking care of our chickens and other livestock. We don’t have people sitting in cubicles processing orders. So, there may be a delay in responding to your inquiries. Please be patient.

If you wish to order fewer than the minimum order, contact us with your request. We reserve the right to override the minimum on a case by case basis and not all requests will be approved. We do not recommend ordering fewer than the minimum, and the 72-Hour Live Chick Guarantee will not apply in these cases. Under no circumstances will we override the minimum for fewer than three (3) standard size chicks. The twelve (12) chick bantam minimum will be strictly enforced and no requests for shipping fewer bantams will be accepted.

72-HR LIVE CHICK GUARANTEE. If you place an order for six (6) or more standard/large fowl day-old chicks or twelve (12) bantam/small breed day-old chicks Oak Game Farm guarantees you will receive the number of chicks you ordered and that they will live for 72 hours after you receive them. If you have fewer live birds than you ordered within 72 hours after delivery, we will reimburse you the value of the dead birds. We do not send replacement birds. To get your refund you must notify us of the loss within 72 hours after you receive the birds and provide an emailed photo of any dead birds. This will be strictly enforced. If you do not pick up your chicks on the day they are available the 72-hour live guarantee is null and void.

SHIPPING POLICY. Orders are not guaranteed to arrive overnight or by the estimated date/time on your tracking number. We will NOT refund shipping charges for orders that do not arrive by the estimated delivery date and/or time.

GENERAL SHIPPING INFORMATION. Orders are usually shipped on Monday or Tuesday of each week and will arrive within 1-3 days after they are shipped. You will be given a selection of available ship dates during the checkout process. We charge a flat rate of $35 for sending a box of up to 20 standard size day-old chicks or 30 bantam day-old chicks via USPS Priority Mail Express. Additional shipping charges apply to larger orders. We will email you the tracking number when the birds ship; do not use the estimated date/time as a scheduled arrival time! Please note that day-old chicks are not required to be shipped Priority Express and many hatcheries do not use this service. USPS Priority Mail Express is the fastest domestic service available from the USPS. Although we pay for this express service, WE DO NOT GUARANTEE THAT YOUR SHIPMENT WILL BE DELIVERED OVERNIGHT. Just before hatch, chicks absorb their yolk sac which provides them with enough nutrients to sustain them for their first few days of life. We also include GroGel, chick feed, and heat packs (as needed) in the box to prepare them for shipment. Please remember that our 72-Hour Live Chick Guarantee will ensure that you will be reimbursed for any chicks that die within 72 hours after they arrive (see policy details above).

TIMING OF SHIPMENT. It is difficult to precisely predict laying rates, fertility rates, and hatch rates, especially when dealing with small numbers of very rare animals. We do our best to accurately estimate delivery dates, but it is only an estimate, and we can be wrong. You should know that when you buy rare birds it is common to wait several months for delivery. American Game Farm is not a commercial hatchery, and frequently the ‘factory’ that will produce your order consists of two or three hens that will quit laying for the most trivial reason or for no reason at all. Please be patient.

PICKING UP YOUR CHICKS. It is your responsibility to pick up your chicks from the post office as soon as they arrive. Once you receive your shipping confirmation email, it is a good idea to contact your local post office to let them know you’re expecting an order of live chicks and to be sure you have the correct post office location for your zip code. Your local post office will call you when your order is available to be picked up. Keep a flexible schedule the week of your shipment. Expect that your chicks will arrive 1-3 after your ship date. If you do not pick up your chicks on the day they are available the 72-hour live guarantee is null and void.

ORDER CANCELLATION. If we do not ship the birds by the estimated ship date, you may cancel your order and immediately receive a full refund. If you cancel or remove birds from your order for any reason other than our inability to timely ship you will forfeit 50% of the cost of birds removed from your order. There is a lot of behind the scenes labor that goes into every single order and even more so when one is cancelled. This is a fee for that labor. This cancellation/change fee applies as soon as you complete your purchase so please be confident with your order before you place it. Cancellation requests must be made by the Thursday before your scheduled ship date to allow time for us to find a home for the chicks that were reserved for you.Cancellations made after the Thursday before your scheduled ship date forfeit 100% of the cost of the order. There are no exceptions to this policy.

STRAIGHT RUN. You are purchasing straight run day-old chicks. You will receive any combination of male and/or females chicks with your order. We do not vent sex. We do not guarantee that you will receive any specified quantity of male or female chicks. You will not receive a refund or replacement chicks if you received more males or females than you desired. The only exception is when your purchase is for an auto-sexing breed.

PAYMENT. Full payment is due before the birds are shipped. We accept most major credit cards, Paypal, money orders, Zelle, CashAPP, Venmo, MoneyGram, Western Union and Walmart. Please do not send payment if you do not have an order submitted. We respect your privacy and never share or sell your personal information with any third parties.