Activating an American Express Card through a mobile device can be convenient when you want to complete the setup without using a computer. Depending on your Card and region, you may be able to use the American Express App or mobile browser to follow the instructions provided through AmericanExpress.com/Activate.

Before You Start

Keep your new American Express Card nearby and make sure your smartphone has a stable internet connection. You should also have access to the account information requested during the activation process.

You may need:

• Your American Express Card

• Card number

• 4-digit security code

• Personal verification information, if requested

• A smartphone with internet access

• The latest available version of the American Express App, if applicable

AmericanExpress.com/Activate on Your Mobile Device

If your Card's instructions direct you to use AmericanExpress.com/Activate, open the appropriate activation page in your mobile browser. Carefully check the website address before entering Card information.

Follow the instructions displayed for your Card and region.

Open the American Express App or Mobile Page

If mobile activation is supported for your Card, open the American Express App. Otherwise, use your mobile browser to access the applicable Card activation page.

Sign In When Required

If the activation process asks you to access your American Express account, enter your User ID and Password and complete any verification requested on the screen.

Enter Your Card Information

Provide the Card details requested during activation. Review each entry carefully to avoid delays caused by incorrect information.

Complete Verification

Follow the security instructions shown in the app or mobile browser. Additional verification may be required depending on your Card and region.

Confirm Activation

Complete the remaining instructions and look for the confirmation message when the activation request has been processed.

What If Mobile Activation Doesn't Work?

If you experience a problem while using AmericanExpress.com/Activate on your phone, check your internet connection and make sure the American Express App or mobile browser is updated.

You can also try:

• Restarting your smartphone

• Switching between Wi-Fi and mobile data

• Updating the American Express App

• Using an updated mobile browser

• Checking the Card information you entered

• Trying the activation process again

Keep Your Mobile Activation Secure

Protect your Card and account information whenever you activate or manage your Card from a smartphone.

• Use the appropriate American Express website or official app.

• Avoid entering Card information through unfamiliar links.

• Never share your password or security information.

• Use a secure internet connection.

• Keep your smartphone and apps updated.

Mobile Activation and Your Online Account

After successfully activating your Card, your American Express Online Account can provide access to available Card management features. Depending on your Card and region, you may be able to review transactions, manage payments, view statements, and access other account services.

If you have trouble accessing your account, see:
AmericanExpress.com/Activate Login: Secure Online Amex Account Access

If You Still Can't Activate Your Card

If the activation process continues to fail after checking your connection, Card information, app, and browser, use the American Express support options available for your Card and region. Follow the instructions provided with your Card for additional assistance.

Activation options can vary by Card and country, so always follow the instructions shown specifically for your account.