Airports are often fast-paced and overwhelming, especially for travelers with mobility challenges. That’s why American Airlines Wheelchair Assistance exists—to provide seamless, reliable mobility support from curb to cabin and beyond. Whether you're flying across the country or to an international destination, this service ensures that passengers with physical limitations or temporary conditions are not left to navigate the travel process alone. American Airlines is committed to making air travel more inclusive. Their wheelchair assistance program is tailored to support a wide range of passengers—from those with disabilities to seniors, injured travelers, and even people recovering from surgery. It’s more than a service—it’s peace of mind during your trip.
American Airlines’ wheelchair service includes comprehensive support throughout your journey:
Curbside meet-and-greet assistance
Help with check-in and document processing
Escorted service through TSA security
Guidance to and from gates, including connections
Pre-boarding access and deplaning assistance
Support through customs and immigration (for international flights)
Baggage claim help at your destination
Whether your needs are short-term or long-term, this service ensures that air travel is safe, manageable, and dignified.
Planning ahead is the best way to ensure a smooth experience. Passengers are encouraged to request American Airlines Wheelchair Assistance at least 48 hours before departure. You have several ways to make your request:
Online during the flight booking process
Post-booking via the “Manage Trips” feature on the American Airlines website or mobile app
At the airport, though limited availability may apply if not requested in advance
Or by calling the dedicated customer service line at +1–888–738–0817
When you call, be sure to provide your flight details and explain any specific needs (e.g., boarding support, connections, or terminal transfers). This ensures your service is fully coordinated across your entire itinerary.
You don’t need a permanent disability to use this service. American Airlines offers wheelchair assistance for a wide range of situations, including:
Travelers with temporary injuries or surgeries
Senior citizens who find airport walking difficult
Pregnant passengers who prefer not to stand or walk long distances
Individuals with chronic conditions like arthritis or heart problems
Passengers recovering from illness or fatigue
Family members assisting disabled relatives or children
Whatever your situation, you’ll find that this service helps reduce travel stress and gives you more confidence throughout your journey.
Many American Airlines routes involve layovers at large hub airports such as Dallas/Fort Worth (DFW), Charlotte (CLT), or Chicago O’Hare (ORD). These airports can require significant walking between terminals or gates, sometimes with limited moving walkways or elevators. Wheelchair assistance helps you navigate these transitions without worry. Upon arrival, an agent will meet you at the gate, escort you through the terminal, and guide you to your connecting flight. If customs or immigration is involved, they’ll assist with those procedures as well. This seamless transfer process ensures continuity and comfort for passengers with mobility concerns, especially when traveling alone.
Travel should be accessible to everyone, and American Airlines Wheelchair Assistance makes that goal a reality. From arrival to final destination, this dedicated service ensures that passengers with mobility challenges are treated with dignity, respect, and care. If you or someone you know is planning a trip and needs mobility support, don’t hesitate to make arrangements in advance. For immediate assistance or to confirm your wheelchair request, call +1–888–738–0817. Your journey should be stress-free—and with American Airlines, it can be.