Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; additional responsibilities include interviewing, training and motivating employees; planning and assigning work; rewarding and reviewing employee performance; and effective conflict resolution.

• you’re anything like us, then there are very few weeks when you don’t have an Amazon package on your doorstep or a delivery en route to your home.

• With hundreds of thousands of packages being delivered every single day, there’s bound to be customecustomerlemcustomercustomecustomerlemcustomersrlemssrlems and i problems and issues that need to be addressed.

• That’s where Amazon’s virtual customer service team steps in to help.

• Amazon employ virtual customer service associates to handle any questions and issues its customers have.

• If you’re looking to find a work-from-home job, then Amazon might have what you’re looking for.

• In this article, we’re going to discuss Amazon customer service jobs.

• We’ll go over everything you need to know, including what your responsibilities are, what qualifications you’ll need, and how you can apply.

Job Description

Qualified candidates must have their permanent residency in one of these states: Arizona, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, West Virginia, Wisconsin

Ready to open a new door and step into a management role? Here's your chance!

Customer Service Managers set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature.

Overall responsibilities include:

· Excellent ability to solve customer service issues and demonstrate passion for delivering a positive Customer experience.

· Developing and achieving performance goals and objectives in order to achieve customer promise expectations ensuring accuracy and quality.

· Lead and develop a team of 20-25 associates. Responsible for the overall direction, coordination and evaluation of the team.

· Carry out the supervisory responsibilities in accordance with Amazon policies and procedures. Additional responsibilities will include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; resolving conflicts.

· The Manager must communicate policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

· Understanding and use of Customer Service and Company systems and understanding and control of department functions and procedures.

· Development, analysis and improvement of new strategies and procedures. The Manager will have the ability to develop, plan, and implement short- and long-range goals.