How We Research
We compare products from their published specs and features; the verdicts below are our independent editorial opinions.
If you want a proven, professionally refurbished on-ear headset that connects almost anywhere — USB or 3.5 mm — choose Amazon Renewed Jabra Evolve 40; if you need a brand-new USB headset built from the ground up for all-day call-center comfort with a noise-canceling boom mic, choose TruVoice VoicePro 20.
• Amazon Renewed Jabra Evolve 40 — biggest strength: dual USB and 3.5 mm wired connectivity plus an integrated busy light that signals to people around you that you're on a call.
• Amazon Renewed Jabra Evolve 40 — biggest trade-off: it's a renewed (pre-owned, professionally inspected) unit with a 90-day limited warranty, and its noise control is passive sound isolation rather than active cancellation.
• TruVoice VoicePro 20 — biggest strength: a brand-new binaural USB headset with active noise cancellation, a flexible 330-degree rotational noise-canceling boom mic, and acoustic shock protection on the speakers.
• TruVoice VoicePro 20 — biggest trade-off: it's USB-only (no 3.5 mm jack, no wireless), so it lives tethered to a computer.
• Who each pick is for: the Jabra Evolve 40 suits a hybrid worker who moves between a laptop and a phone; the TruVoice VoicePro 20 suits a dedicated desk or call-center user who wants new hardware and all-day comfort.
The Evolve 40 is a wired, on-ear stereo headset that leans on passive noise cancellation — sound isolation from the earcups themselves — to cut down background chatter on both ends of a call. Its standout design detail is the integrated busy light, which switches on automatically while you're on a call so colleagues know not to interrupt. For anyone working in a shared office or an open-plan home setup, that little light does more social work than any spec sheet suggests.
Connectivity is where this headset earns its keep. It offers the option to connect via USB or a 3.5 mm jack, and it's built to work with all the most popular online voice call services. That dual-path design is genuinely useful: you can run it through a computer on a USB connection for softphone calls, then shift to a smartphone over the 3.5 mm jack for calls on the go. The cord setup is split — a 95 cm control cable plus a 120 cm headset cable — which gives you reasonable reach at a desk without feeling tangled. It's also light at roughly 18 grams, on-ear, black, with a dynamic driver and remote-style controls.
Who should buy it: hybrid and mobile workers, people who juggle a laptop and a phone on the same headset, and anyone who wants a busy light to signal availability. Who should skip it: buyers who specifically want active noise cancellation, an all-new unit, or wireless freedom — those aren't this headset's strengths. Also note the warranty here is a 90-day limited one, tied to its renewed status, so factor that into your expectations. In my opinion, this one is best thought of as a flexible, travel-friendly communicator rather than a dedicated desk rig.
The VoicePro 20 is a brand-new, double-ear (binaural) USB headset aimed squarely at home-office and call-center work. Its headline feature is active noise cancellation paired with a noise-canceling microphone on a flexible boom that rotates up to 330 degrees, so you can position the mic exactly where it picks up your voice and not the room. The speakers add acoustic shock protection — a sensible safeguard for anyone wearing a headset for hours against sudden loud spikes — and deliver HD audio across a 20 Hz to 20,000 Hz frequency range.
Comfort is clearly the design brief. It uses a very light headband, super-soft leatherette ear cushions, and a build mixing metal, plastic and rubber for durability without bulk. There's also a deliberate flexibility here: despite being a double-ear design, the spec notes it suits users who prefer to leave one ear open to hear their surroundings. In-line call controls give you volume adjustment and mute right on the cable.
Compatibility is broad — it's listed as working with Dragon speaking software, Windows applications like Skype, Teams and Zoom, and softphone platforms from Avaya, Cisco and others. One practical heads-up from the manufacturer: if the headset doesn't auto-register, you may need to switch the sound output from speaker to headset in your settings. Who should buy it: full-time desk workers and call-center agents who want new hardware, active noise cancellation and a strong mic. Who should skip it: anyone who needs a 3.5 mm jack, wireless use, or a headset that leaves a hand free for a phone.
Side-by-Side: Which Should You Choose?
• Best for flexible connectivity → Amazon Renewed Jabra Evolve 40. USB and 3.5 mm means it follows you from desk to phone.
• Best for active noise cancellation → TruVoice VoicePro 20. Its noise control is active, versus the Jabra's passive sound isolation.
• Best for signaling you're busy → Amazon Renewed Jabra Evolve 40. The automatic busy light is a feature the VoicePro 20 doesn't list.
• Best for brand-new hardware and a longer warranty → TruVoice VoicePro 20. New unit with a 1-year manufacturer warranty, versus the Jabra's 90-day limited coverage.
• Best for all-day comfort design → TruVoice VoicePro 20. Light headband plus soft leatherette cushions are built explicitly for long wear.
• Best for hybrid and mobile workers → Amazon Renewed Jabra Evolve 40. The phone-friendly 3.5 mm path is the deciding factor.
• Best for dedicated PC-based call work → TruVoice VoicePro 20. USB into Windows apps and softphone platforms is exactly its lane.
If I had to pick one, I'd buy the TruVoice VoicePro 20 for a fixed desk or call-center setup: new hardware, active noise cancellation, a highly adjustable noise-canceling mic and a 1-year warranty make it the more reassuring everyday companion for long call days. I'd only switch to the Amazon Renewed Jabra Evolve 40 if flexibility matters more than anything — because USB-plus-3.5 mm connectivity and the busy light genuinely suit a hybrid, move-around-all-day routine. In my opinion, the deciding question is simple: do you sit in one place on a computer, or do you roam between devices? Answer that and the choice makes itself.
what is noise cancelling headset
A noise-canceling headset is one designed to reduce unwanted background sound so calls sound clearer. Here the two types differ: the TruVoice VoicePro 20 uses active noise cancellation plus a noise-canceling boom mic, while the Jabra Evolve 40 relies on passive sound isolation from its on-ear earcups.
does the Jabra Evolve 40 work with a phone
Yes. The Evolve 40 can connect via USB or a 3.5 mm jack and is built to work with popular online voice call services, so it transfers between a PC and a smartphone for calls on the go. The TruVoice VoicePro 20 is USB-only, so it's tethered to a computer.
which headset is better for call center use
For call-center work I'd lean toward the TruVoice VoicePro 20, because it pairs active noise cancellation, a 330-degree adjustable noise-canceling mic and acoustic shock protection with a light, all-day comfort build. The Jabra Evolve 40 is the better fit if you also need a busy light and phone connectivity.
do these headsets work with Teams, Zoom and Skype
The TruVoice VoicePro 20 is explicitly listed as compatible with Windows applications like Skype, Teams and Zoom, plus Avaya and Cisco softphones, and even Dragon speaking software. The Jabra Evolve 40 is stated to work with the most popular online voice call services. If a headset doesn't auto-register, switching the sound output in your settings usually fixes it. For current pricing on either option, check the price on Amazon.
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