A gift card code that says “invalid,” a TV screen asking for a code you can’t place, or two Amazon pages that look almost the same. It’s easy to get stuck, and it usually has a simple reason. Tell us what you’re seeing, and we’ll help you work out what to try next.
“I don’t know which page my code belongs on.”
“Which Page Do You Need?” on our Home page explains the difference in a minute.
“My gift card code won’t go in.”
“When a Code Won’t Work” goes through the usual causes, one at a time.
“I need the steps for adding a gift card.”
“Amazon.com/redeem: How to Add a Gift Card Code” shows them in order.
“My TV or device is showing a code.”
“Amazon.com/code: How to Link Your TV or Device” covers that side.
“I keep making the same mistake.”
“Mistakes People Often Make” lists the ones we see most.
If none of these match, write to us.
Use your own words, and keep it simple. These details help us give a useful reply:
What the code is for: a gift card, a promo code or a TV or device
What you see: the exact message on the screen, if there is one
What you’ve tried, so we don’t repeat the same advice
Which country’s Amazon site you use, since codes are often tied to a country
When you’re ready, use the button at the top of this page to send your message. We reply within one to two working days, and weekends can take a little longer.
Working out whether you need the redeem page or the code page
Explaining the steps for adding a gift card or promo code
Linking a TV, streaming stick or other device
Making sense of messages like “invalid code” or “code expired”
Checking the small things that usually cause trouble, such as typing mistakes or the wrong account
Clear answers in plain words
Honest guidance, including saying so when something is beyond what we can do
No pressure and no rushing
If a paid option ever applies to your situation, you’ll hear exactly what it includes and what it costs before you decide anything
We’re an independent guide, so there are limits:
We can’t see your Amazon account, balance or orders
We can’t redeem a code for you or change anything on your account
We can’t handle refunds, missing gift card balances or payment problems
We can’t check whether a particular code is valid
For these, Amazon’s own website or app is the right place.
Is it free to send a question?
Yes. Sending a message doesn’t cost anything.
Can you look up my gift card?
No. Only your own Amazon account can show that.
Can you add the code to my account?
No. That has to be done from your own account. We can explain the steps.
How long until I hear back?
Usually one to two working days.
Is this Amazon’s website?
No. This is an independent guide website.