Trouble Shooting Tips for Canvas
If you are having problems with the OLS:
1. Use this link to log into the K12 OLS web browser- not the apps or old links. K12 School (OLS)Â
2. Old “bookmarks” and saved K12 OLS login sites no longer work. You will receive an error message when you attempt to log in.
3. Use Google Chrome.
4. The K12 app no longer works.
5. The Canvas app does not work with K12 programs.
Still having problems?
Completely remove the old OLS information; you need to clear the cache, cookies, and history. Then, restart the computer and use this link to login to the K12 School (OLS).
Choose a way to contact K12 Support:
Ask for a ticket number
1. Call 866-512-2273Â
2. Request Support Online and submit a ticket
3. K12 ZOOM ROOM Live Support Join Our Zoom Help Room
Monday–Friday | 9:00 AM – 5:00 PM EST
Get real-time assistance—no appointment needed!
4. Text your Student ID to 800-255-2020. Text messages may vary. Data rates may apply.