Introduction
Aluna ("we," "our," or "us") is committed to protecting the privacy and security of our users' information. This Privacy Policy outlines the types of information we collect from driving instructors ("Teachers") and learner drivers ("Learners") through our mobile application and related services (collectively, the "Service"). It explains how we use, store, and protect this information, and it describes your rights regarding your personal data.
By registering for and using the Aluna Service, you consent to the data practices described in this policy. We encourage you to read this document carefully to understand our approach to your privacy.
1. Information Collection and Use
To provide a seamless and effective platform that connects Teachers with Learners, we collect several categories of personal information necessary for core functionalities.
Personal Identification Information: This includes your full name, email address, and phone number. We use this information to create and manage your unique account, facilitate communication between Users on the platform, verify your identity, and send you essential service-related announcements.
Profile Information: To enhance the matching process and foster a better user experience, we collect additional details such as your physical address (to determine service areas and facilitate local matches), and hobbies and interests (to help build rapport and compatibility between Teachers and Learners).
Professional and Certification Data: For Teachers, we require the submission of driving instructor certification files and documents. This is a critical step to verify qualifications, ensure compliance with local regulations, and maintain the safety and integrity of our platform. This data is used for vetting purposes and to build trust with potential Learners.
Location Data: The Service collects precise real-time location information from your device. This is fundamental for scheduling lessons, enabling Learners to find nearby Teachers, allowing Teachers to navigate to lesson locations, and for safety and verification purposes during active sessions. Location data is processed to provide these core features efficiently.
Financial Information: All payment processing for lessons conducted through Aluna is handled exclusively by Stripe, a certified and secure third-party payment processor. Importantly, Aluna does not collect, store, or process sensitive payment information such as credit card numbers or bank account details on its own servers. All financial transactions are governed by Stripe's privacy policy and security standards.
2. Data Storage and Security
We employ robust technical and organizational measures to safeguard your information. All personal data you provide is stored on secure servers provided by Google Firebase, which utilizes industry-standard encryption for data both in transit (using SSL/TLS protocols) and at rest. Access to this data is strictly limited to authorized personnel and is protected by secure authentication mechanisms. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
3. Data Sharing and Disclosure
Aluna does not and will not sell your personal data to third parties. We may share your information in the following limited circumstances:
Between Users: Essential profile information (e.g., name, profile picture, and general location) is shared between Teachers and Learners to facilitate the matching and booking process.
With Trusted Service Providers: We engage reputable third-party vendors to perform functions on our behalf. This includes Stripe for payment processing and Google Firebase for cloud storage and infrastructure. These partners are contractually bound to use your information only to provide the services we have engaged them for and are obligated to protect your data.
For Legal Compliance: We may disclose your information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal obligations, protect and defend our rights or property, protect the safety of our Users, or investigate fraud.
4. Your Rights and Choices
You have certain rights regarding the personal information we hold about you. You can access, review, and update much of your personal data directly through the account settings within the Aluna application. You have the right to request the deletion of your account and associated personal data. To initiate this process, please contact us directly using the information provided in the "Contact Us" section below. Please note that we may be required to retain certain information for legitimate business purposes or to comply with legal obligations.
5. Data Retention
We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your account is deleted, we will take steps to erase or anonymize your personal data from our active systems.
6. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are dedicated to addressing your privacy-related inquiries promptly and transparently.
Email:ranaimrannaseem@yahoo.com
Conclusion
Your trust is paramount to us. This Privacy Policy is designed to provide clarity on how we handle your data as we work to provide a safe, reliable, and effective platform for driving education. We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any such change constitutes your acceptance of the new Privacy Policy.