Model the process and define variables via .bpn files

Create decision tables as .dmn files

Camunda.io: cloud based process engine

MAKE: integration layer to pass messages between patient input, automation engine, and outputs via automated Get and Send via Webhooks.

Google Dialogflow : chatbot to collect the patient information in a structured manner

Google Calendar: the basic target of the tool

Google Sheet: internal event log

Mail: send the confirmed appointment info to patient