Privacy Policy
Welcome to AllCity Limo. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our mobile applications: AllCity Limo User, AllCity Limo Driver, and AllCity Limo Service Provider (collectively, "the App"). By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please discontinue the use of our services immediately.
To provide a seamless and secure experience, we collect the following types of information:
When you register or interact with our services, we collect personal data that may include, but is not limited to:
Full name
Email address
Phone number
Payment details (processed securely via Stripe; we do not store full card details)
Profile information, including profile picture, vehicle details (for drivers and service providers), and license information
We collect precise or approximate location data when the App is running, whether in the foreground or background, depending on your settings:
Users: Location data is collected to facilitate trip requests and accurate pickups/drop-offs.
Drivers & Service Providers: Location data is collected to assign trips and improve routing.
You can control location permissions via your device settings.
Trip details (pickup and drop-off locations, estimated time, fare amount, distance, duration)
Device details (IP address, operating system, device type, app version)
User interactions with the App, such as app crashes, customer support inquiries, and feedback submissions
We use cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. Users can manage cookie preferences through browser settings.
We use your information for the following purposes:
Service Delivery: Facilitating trip requests, assigning drivers, and processing payments securely.
User Account Management: Creating and managing user, driver, and service provider accounts.
Customer Support: Assisting with inquiries, complaints, and technical issues.
Safety & Security: Preventing fraud, ensuring compliance with local laws, and monitoring for unauthorized access.
Personalization & Analytics: Enhancing user experience through data analysis and customized features.
Legal Compliance: Meeting legal obligations, regulatory requirements, and resolving disputes.
We do not sell, rent, or trade your personal data. However, we may share information under the following circumstances:
User trip requests and relevant details are shared with service providers and drivers to complete the booking process.
We use Stripe for secure payment transactions. Your payment details are encrypted and handled by Stripe in compliance with PCI DSS standards.
We may disclose your information if required by law, government authorities, or to protect our legal rights.
We retain personal data for as long as necessary to fulfill service purposes or comply with legal requirements.
Users can request deletion of their data by contacting us at [Insert Contact Email].
We implement industry-standard security practices, including encryption, firewalls, and access control measures to protect your data.
While we strive for the highest level of security, no system is completely immune to cyber threats.
You have the following rights regarding your personal data:
Access & Update: View and update your personal details in the App.
Data Deletion: Request account deletion via [Insert Contact Email].
Opt-Out of Communications: Unsubscribe from marketing emails or notifications.
Location Data Control: Enable or disable location tracking through device settings.
Google Maps API: Used for navigation, route optimization, and trip tracking.
Stripe Payments: Secure payment processing.
Analytics Tools: Used to understand user behavior and improve services.
These services have their own privacy policies, which we encourage you to review.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, please contact us for removal.
We reserve the right to update this Privacy Policy periodically. Any modifications will be posted in the App, and continued use signifies acceptance of the revised terms.
For any questions, concerns, or requests regarding your privacy, please contact us at:
Email: Support@crescentwebs.com
By using AllCity Limo, you acknowledge and agree to this Privacy Policy.