Video Step by step to configure HelpDesk Application
Initial Test:
Before continuing you must create the SharePoint lists, click here.
After you have created all three SharePoint Online lists, you need to create a test record to validate the connection in the application. Please follow the next steps:
2- Configuration of "SCREEN-VIEW" screen and data gallery "LISTA-TICKET_2"
2.1 - "SCREEN-VIEW" screen configuration and "LIST-TICKET_2" data gallery
3 - "SCREEN-NEW" screen configuration and "FORM-NEW-TICKET" data form
4 - Display configuration "SCREEN-ALL REQUEST" and data form "FormViewer2"
4.1 - Screen configuration "SCREEN-ALL REQUEST" and data form "FormViewer2"
4.2 - Screen configuration "SCREEN-ALL REQUEST" and data gallery "View-Observations"
5 - Screen configuration "SCREEN-VIEW-OBSERVATIONS" and form "FORM-VIEW-OBSERVATIONS"
6 - Screen configuration "SCREEN-ASSIGNED ME" and gallery "LIST-TICKET_5"
6.1 - "SCREEN-ASSIGNED ME" screen configuration and "LIST-TICKET_5" gallery
6.2 - "SCREEN-ASSIGNED ME" screen configuration and "LIST-TICKET_5" gallery
7 - Screen configuration "SCREEN-ALL REQUEST-ASSIGNED-EDIT" and form "UPDATE-TICKET" and "FORM-ADD-OBSERVATIONS"
7.2 - Screen configuration "SCREEN-ALL REQUEST-ASSIGNED-EDIT" and form "UPDATE-TICKET" and "FORM-ADD-OBSERVATIONS"
7.3 - Screen configuration "SCREEN-ALL REQUEST-ASSIGNED-EDIT" and form "UPDATE-TICKET" and "FORM-ADD-OBSERVATIONS"
8 - Screen configuration "SCREEN-CATEGORY ME" and gallery "LIST-TICKET_6"
8.2 - "SCREEN-CATEGORY ME" screen configuration and "LIST-TICKET_6" gallery
9 - Screen configuration "SCREEN-ALL REQUEST-CATEGORY ME" and form "FormViewer2_2"
9.2 - Screen configuration "SCREEN-ALL REQUEST-CATEGORY ME" and form "FormViewer2_2"
10 - Screen configuration "SCREEN-ALL REQUEST-CATEGORY ME -EDIT" and form "UPDATE-TICKET_1"
11 - Screen configuration "SCREEN-VIEW-OBSERVATIONS" and form "FORM-VIEW-OBSERVATIONS"
12 - Screen configuration "SCREEN-VIEW-OBSERVATIONS-ASIGNED ME" and form "FORM-VIEW-OBSERVATIONS_1"