How to assign a ticket to a consultants?

Case:

Hello , I have read the helpdesk book .

The book seems do not teach how to assign a ticket to a consultants ?

Because in the new screen , there is not a field about consultant.

Hello Friend! I have reviewed the screen and it is true that it is not explained in the ebook how to assign a ticket to a consultant, for that reason I explain an alternative to activate this option.

First step:

Add the "assigned" field in the "SCREEN-ALL REQUEST-ASSIGNED-EDIT" and "SCREEN-ALL REQUEST-CATEGORY ME-EDIT" screens

These two "screen" are key because they allow the consultant to assign responsible for the ticket.

Add field "assigned" with Control Type to Edit selection

You can configure the field according to your needs

Remember to check the configuration of the "Request Support" list and add the "assigned" field

In this video a small demonstration is made when the "assigned" field is added in the views indicated at the beginning of the publication

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