Lédger® Live Keeps Crashing — Troubleshooting Guide
Lédger® Live Keeps Crashing — Troubleshooting Guide
If Lédger® Live keeps crashing, freezes during startup, closes unexpectedly, or becomes unresponsive, several troubleshooting steps may help. Ledger's current software is also being referred to as Ledger Wallet™ (formerly Ledger Live™) in some official support materials, so you may see both names when searching for assistance.
A temporary network problem can interfere with synchronization and other application functions. Confirm that your computer or phone has a stable internet connection, then restart the application. If the problem continues, check Ledger's official status page for service incidents affecting particular networks or services.
An outdated application can cause compatibility or performance problems. Visit Ledger's official download page and confirm that you are using the latest version available for your operating system. Ledger provides downloads for Windows, macOS, Linux, iOS, and Android.
Avoid downloading installation files from third-party websites, advertisements, unofficial forums, or links received through unsolicited messages.
If the application opens but repeatedly freezes or crashes, clearing its cache may help resolve corrupted temporary data. Ledger's official support resources include instructions for clearing the cache in Ledger Wallet™ (formerly Ledger Live™). Follow Ledger's instructions for your specific version rather than deleting application files manually.
Completely close the application and restart your computer or mobile device. If you are using a Ledger hardware wallet, disconnect it, restart the application, and reconnect the device when instructed. Make sure the device is unlocked and follow the instructions displayed on the hardware wallet.
If Lédger® Live continues crashing after updating and clearing the cache, a clean reinstall may be appropriate. Ledger provides official guidance for completely uninstalling Ledger Wallet™ and reinstalling the application. Before making changes, ensure that you understand the official recovery procedures applicable to your wallet.
Important: Never uninstall software or reset a hardware wallet simply because somebody online tells you to do so. Verify troubleshooting instructions through Ledger's official support website.
Ledger's support center provides troubleshooting information for desktop crashes, synchronization problems, infinite loading, device connection issues, and other common problems.
If the crash is accompanied by a transaction problem or an incorrect balance, avoid repeatedly submitting transactions until you understand the status of the original transaction. Ledger's support documentation includes separate guidance for synchronization and transaction issues.
A crash or software problem does not mean you should reveal your Secret Recovery Phrase. Never enter your recovery phrase, PIN, or private keys into a website, support form, email, or chat. Use only official Ledger resources when troubleshooting your wallet.
If Lédger® Live keeps crashing, start with a restart, verify the official application version, check Ledger's service status, and then follow Ledger's official troubleshooting instructions before considering a reinstall.