ALIF GLASS HOUSE — CUSTOMER LOYALTY APP
PRIVACY POLICY
Last updated: 31 May 2026
This Privacy Policy describes how ALIF Glass House ("we", "us", "our") collects,
uses, stores, and protects personal information when you use the Alif Glass
House - Loyalty Rewards mobile application ("App").
By registering for or using the App, you agree to this Privacy Policy. If you
do not agree, please do not use the App.
1. WHO WE ARE
ALIF Glass House operates a customer loyalty program for purchases and rewards.
The App lets registered customers view loyalty points, bills, gift catalogues,
redeem rewards, receive notifications, and contact the shop for support.
For privacy-related questions, contact us via WhatsApp:
+91 99619 14735
2. INFORMATION WE COLLECT
We collect information you provide and data generated through your use of the
loyalty program.
2.1 Account and profile information
When you register or update your profile, we may collect:
- Full name
- Mobile phone number
- Password (stored securely for authentication; not shown in plain text in
the App after registration)
- Place / locality
- Delivery or contact address (optional)
- Profile photo (chosen from your device gallery and stored for your account)
2.2 Loyalty and transaction data
To operate the program, we store and display:
- Customer ID and loyalty code (e.g. ALF####)
- Points earned, redeemed, and balance
- Membership tier and account status (e.g. pending approval, active)
- Purchase bills linked to your account (amounts, dates, and related details
entered by the shop)
- Gift redemption requests and their status
- In-app notifications about your account and redemptions
2.3 Device and technical data
- Firebase Cloud Messaging (FCM) token, used to send push notifications about
loyalty updates, gifts, and account activity
- A local session identifier on your device (via app storage) so you can stay
signed in until you log out
2.4 Support and communications
- Messages you send to the shop through in-app support features
- When you choose "Contact shop on WhatsApp" or similar options, you are
directed to WhatsApp with a pre-filled message. WhatsApp is operated by a
third party; their privacy practices apply to messages sent there.
We do not intentionally collect precise GPS location through the App. Address
and place fields are information you type yourself.
3. HOW WE USE YOUR INFORMATION
We use your information to:
- Create and manage your loyalty account
- Authenticate you when you sign in
- Show your points, bills, gifts, and redemption history
- Process and track gift redemption requests
- Send push notifications about your membership and program updates
- Notify shop administrators of registrations, redemptions, and support messages
- Approve or manage accounts as part of the loyalty program
- Respond to your enquiries and provide customer support
- Improve reliability and security of the App
We do not sell your personal information to third parties for marketing purposes.
4. WHERE DATA IS STORED AND THIRD-PARTY SERVICES
The App uses Google Firebase services, including:
- Firebase Authentication (account sign-in)
- Cloud Firestore (database for profiles, points, bills, gifts, and related
records)
- Firebase Cloud Messaging (push notifications)
Data is processed and stored on infrastructure provided by Google LLC and its
affiliates, subject to Google's terms and privacy policies. Firebase project:
alif-glass-house-loyalty.
Your profile photo is stored as encoded image data associated with your account
in our database, not as a separate public file gallery.
Opening external apps (such as WhatsApp) is at your choice; we do not control
how those services handle data you send outside the App.
5. ACCOUNT APPROVAL AND ACCESS
New registrations may remain pending until a shop administrator approves your
account. Until approved, login may be limited. Account status (active or
inactive) is managed as part of the loyalty program rules communicated by the
shop.
6. DATA RETENTION
We retain your loyalty account data for as long as your membership is active or
as needed to operate the program, comply with law, resolve disputes, and enforce
our agreements. If you request account deletion, we will process the request in
line with applicable law and our operational needs (for example, retaining
anonymised or minimal records where required for accounting or legal purposes).
7. SECURITY
We use industry-standard measures through Firebase and reasonable administrative
practices to protect your information. No method of transmission or electronic
storage is completely secure. You are responsible for keeping your password
confidential and for activity on your device.
8. YOUR CHOICES AND RIGHTS
Depending on applicable law (including India's Digital Personal Data Protection
Act, 2023, where applicable), you may have the right to:
- Access personal data we hold about you
- Correct inaccurate profile details (where the App allows updates)
- Withdraw consent for optional features (such as push notifications via your
device settings)
- Request erasure or restriction of processing, subject to legal and contractual
limits
- Lodge a complaint with a relevant data protection authority
To exercise these rights, contact us on WhatsApp at +91 99619 14735 with your
registered mobile number and customer code.
9. PUSH NOTIFICATIONS
The App may request permission to send notifications. You can disable
notifications at any time in your device settings. Disabling notifications does
not delete your account.
10. PHOTOS AND DEVICE PERMISSIONS
The App may access your photo gallery only when you choose to upload or change
a profile picture. We do not access your camera or gallery in the background
without your action.
11. CHILDREN
The App is intended for customers participating in the ALIF Glass House loyalty
program and is not directed at children under 18. We do not knowingly collect
personal data from children without appropriate consent. Contact us if you
believe a child's data was submitted in error.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The "Last updated" date at
the top will change when we do. Continued use of the App after changes means you
accept the updated policy, unless otherwise required by law.
13. CONTACT
ALIF Glass House
WhatsApp: +91 99619 14735
For account, loyalty, or privacy matters, include your registered mobile number
and loyalty customer code in your message so we can assist you promptly.