Alfredo Diaz del Valle Nuñez

Experience: 

Sr. IT Project Manager/ PM Team Leader / Service Manager

Tasks:

• Fostered a collaborative and successful delivery environment for Cloud Engineering, Support Engineering, and Cyber-Security teams.

• Facilitated teamwork by addressing and resolving challenges related to team dynamics and interactions.

• Developed a comprehensive Time Management and Resource Allocation application, incorporating budgeting, forecasting, billable/OOO team time reports, actuals vs. forecast reports, and headcount tracking.

• Created project closure scorecards and Excel dashboards for thorough project reviews.

• Designed and implemented KPI metric reports and automated Excel dashboards for C-Level executives.

• Administered Jira and Confluence, creating customized project management templates, dashboards, and metrics for all projects under the CIO branch.

• Integrated Jira and Confluence with Excel and Tableau for enhanced data visualization and reporting.

• Managed Jira and Confluence dashboards, including backlog management.

• Assisted in reviewing and updating email distribution lists for the team.

• Developed a comprehensive CIO PM Runbook.

• Led project planning and automated dashboard & metrics reporting initiatives.

• Gathered and analyzed team metrics to identify potential delivery issues.

• Ensured the successful completion of projects such as Crowdstrike, ClearSwift, Okta, and Splunk.

• Managed the Intake Committee and conducted issues management reviews.

• Maintained and tracked risk and issue registers.

• Participated in company-wide rebranding reviews and third-party vendor evaluations.

Directed teams to successfully complete projects such as:

• PMO Boards and Template Standardizations

• Splunk (monitoring, and analyzing machine-generated data via a web-style interface)

• AI Improvements

• Fraud and Risk Assessments with Cyber Resilience Teams

• PCI DSS 3.2 to 4.0 (Payment Card Industry Data Security Standard)

• Okta 

• Mobile App Assessment after Pen testing

• ELK Log Ingestion

• IT Audits

• Crowdstrike

• Clearswift

Client Engagement Manager

Tasks

• Fostered an environment focused on successful delivery and continuous improvement, promoting teamwork and collaboration among client-facing teams.

• Developed the Team Synergy Runbook to train teams on effectively working and interviewing in synergy with clients.

• Assisted teams in overcoming challenges related to workflow and client interactions, enhancing overall client satisfaction.

• Coached individuals in areas such as professional growth, conflict resolution, and interpersonal interactions to improve client relations.

• Proactively identified and raised issues early to demonstrate the value of early problem detection and resolution.

• Managed talent time tracking and resource allocation to optimize client project outcomes.

• Conducted data analysis and data mining to provide actionable insights for client projects.

• Developed dashboards for sales and team management, offering clear metrics and performance indicators to clients.

• Gathered and analyzed team metrics to identify and address potential delivery issues, ensuring client expectations were met.

• Administered Jira and Confluence documentation, managing backlogs and Tempo for efficient client project management.

• Secured necessary resources for project initial sprints, ensuring teams had the tools needed to meet client requirements efficiently.

• Established and maintained plans and artifacts critical for the successful execution of client projects.

Project Manager

Location: Remote / Austin, TX

Tasks

• Fostered an environment focused on successful delivery and continuous improvement, emphasizing teamwork and collaboration.

• Assisted teams in overcoming workflow and interaction challenges, enhancing overall efficiency and productivity.

• Coached individuals in professional growth, conflict resolution, and interpersonal interactions to build stronger, more cohesive teams.

• Proactively identified and raised issues early to demonstrate the value of early problem detection and resolution.

• Managed talent time tracking and resource allocation to optimize project outcomes.

• Conducted data analysis and data mining to provide actionable insights for project management.

• Gathered and analyzed team metrics to identify and address potential delivery issues.

• Administered Jira and Confluence documentation, managing backlogs and Tempo for efficient project management.

• Secured necessary resources for project initial sprints, ensuring teams had the tools needed for efficient job fulfillment.

• Established and maintained plans and artifacts critical for the successful execution of projects.

• Set up the team for success during Sprint 0 by implementing an agile framework to reduce friction and enhance velocity while maintaining high-quality standards.

• Coached the team to uphold and protect the agile development process.

• Owned the sprint board and maintained appropriate lists/sections.

• Facilitated Scrum meetings and organized team sessions such as retrospectives, daily stand-ups, backlog grooming, and showcases.

• Monitored velocity and collaborated with the Product Owner to realign priorities, ensuring peak performance.

• Identified and removed impediments to maintain project momentum.

• Maintained relevant metrics to provide the team with insights into project and process health.

• Acted as a Product Owner, defining and prioritizing the product backlog, ensuring alignment with business goals and stakeholder needs.

• Collaborated with stakeholders to gather requirements, refine user stories, and create a clear and actionable roadmap. 

Business Process Coordinator

• Provided vision and direction to the agile development team to ensure alignment with business objectives.

• Conducted discovery sessions to understand customer needs and requirements.

• Documented and segmented user stories, scenarios, and acceptance criteria to facilitate clear communication and development.

• Led discovery sessions with clients and the scrum team to gather insights and refine project goals.

• Maintained and prioritized the product backlog according to client needs and business priorities.

• Created an appropriate sense of urgency to address and resolve customer problems promptly.

• Identified and filled product gaps, generating new ideas to increase market share, improve customer experience, and drive growth.

• Collaborated with development teams to deliver projects quickly and efficiently, optimizing resource use.

• Created and configured dashboards in Microsoft Azure DevOps for the development team to track progress and performance.

• Provided Scrum and Agile training for team members to enhance their understanding and implementation of agile methodologies.

• Conducted interviews for new candidates to build a strong, capable team.

Project Manager

Lifograph

• Provided vision and direction to the Agile development team spanning multiple global locations including Honduras, USA, Pakistan, India, Chile, and Mexico.

• Directed the Curation team based in the Philippines, ensuring alignment with project goals and timelines.

• Guided the Data team in India (ETL development team) to facilitate efficient data processing and integration.

• Created requirements in the forms of Epics, Themes, and Stories to define project scope and deliverables.

• Actively mitigated impediments affecting the team's progress and facilitated their resolution.

• Identified and addressed blocks to maintain team focus and productivity.

• Implemented process improvements to enhance project efficiency and delivery.

• Managed time effectively to meet project deadlines and milestones.

• Conducted training sessions for new team members to onboard them effectively into project workflows and tools.

• Ensured quality assurance processes were implemented to maintain high standards of deliverables.

• Successfully managed remote teams, leveraging tools like Jira and Confluence for effective collaboration and communication.

Product Owner

Acklen Avenue

 Tasks

• Provided vision and direction to the Agile development team and stakeholders throughout the project, translating requirements into Epics, Themes, and Stories.

• Managed backlog prioritization, iteration planning, and elaboration of user stories to ensure alignment with product goals and customer needs.

• Guided the team and organization on Agile/Scrum best practices and values, fostering a culture of continuous improvement and collaboration.

• Collaborated closely with Product Management to develop and maintain a product backlog that reflects strategic priorities and customer feedback.

• Proactively identified and addressed impediments that could impact the team's ability to achieve Release/Sprint Goals, ensuring smooth project execution.

• Demonstrated deep understanding of the market, user needs, and product roadmap, advocating for the customer and facilitating effective customer engagement.

• Created metrics and release plans to review progress and outcomes with stakeholders, ensuring transparency and alignment with business objectives.

• Organized and planned summits, camps, and gatherings to foster cross-functional collaboration and alignment across the organization.

Scrum Master

Sep 2016 - Jan 2017 (5 months)

Acklen Avenue

• Ensured necessary resources were secured for the project's initial sprint, enabling the team to work efficiently.

• Secured plans and artifacts essential for the successful execution of the project.

• Set up the team for success during Sprint 0 by implementing an agile framework that promoted high velocity and maintained quality standards.

• Coached the team to uphold and protect the agile development process, fostering adherence to Scrum principles.

• Owned the sprint board and maintained organized lists/sections to facilitate transparency and progress tracking.

• Facilitated Scrum meetings to encourage collaboration and alignment, ensuring effective communication.

• Monitored velocity and collaborated with the Product Owner to realign priorities, optimizing team performance.

• Identified and addressed blocks and impediments to maintain project momentum and team productivity.

• Maintained relevant metrics to provide insights into project health and process efficiency, enabling informed decision-making.

• Supported the team in maintaining focus and achieving consensus on achievable goals within specific timeframes.

• Collaborated with other Scrum Masters to enhance processes and practices across all projects, promoting continuous improvement.

• Facilitated fast and effective communication among different parts of the team to enhance collaboration and efficiency.

• Effectively communicated within a multi-disciplinary team, spanning multiple locations and time zones, and interfaced with clients as needed to ensure project alignment and success

Systems Consultant and Project Manager

Location: Onsite / Tegucigalpa, Honduras

• Led the digitalization of documents for the Inter-American Insurance Company and Ficohsa Bank, improving data accessibility and security.

• Obtained status certifications for HP Enterprise products at both sales and technical levels, ensuring compliance and expertise.

• Developed and submitted solutions for validation to HP Presales, ensuring alignment with client needs and standards.

• Supported sales teams by accompanying them to presentations on HP Enterprise products, providing technical insights and expertise.

• Secured certifications for Microsoft products, enhancing the organization's technical capabilities.

• Provided support on imaging solutions, resolving issues and optimizing performance.

• Worked towards defined goals, consistently meeting and exceeding targets.

Certifications: 

• Currently pursuing PMP certification (Approved by PMI)

Project Management Institute •

• PMI Citizen Developer™ Business Architect: CDBA Introduction 

Project Management Institute • Oct 2023

• Generative AI Overview for Project Managers

Project Management Institute • Oct 2023

• Intro to Splunk

Splunk • Jun 2023

• Using Fields

Splunk • Jun 2023

• What is Splunk?

Splunk • Mar 2023

• Excel: Power Query

LinkedIn • Nov 2022

• Certified Scrum Foundation Professional

65756545 • July 2021

• Certified Scrum Product Owner® (CSPO®) • Scrum Alliance

1044950 • Apr 2019 - Apr 2021

• Scrum-Leadership-101 • Acklen Avenue

May 2017 - May 2018

• Introduction-to-Agile-and-Scrum • Acklen Avenue

Apr 2017 – Present

• Intro-to-Behavior-Driven-Development-BDD • Acklen Avenue

Apr 2017 – Present

• Making Sense of User Stories • Udemy

UC-KQ3QNMRM • Apr 2017 – Present

• The Basics of Scrum, Agile and Project Delivery • Udemy

UC-44QX2KG9 • Dec 2016 – Present

• Emotional intelligence for Project Managers • Udemy

UC-BQ5IMSO2 • Dec 2016 – Present

• Logistics and Inventory Management Training • CADERH/BID, Honduras

October 2008

Education

I. UNITEC Honduras - 2005 - 2008

Licentiate degree, Industrial and Business Administration

II. Dowal School - 1990 - 1999

Bachelor's degree, Science and Letters

III. Dowal School - 1990 - 1999

Bachelor's degree, Computer Science