Alfredo Diaz del Valle Nuñez
Sr. IT Project Manager / Scrum Master
Sr. IT Project Manager / Scrum Master
Summary
With over a decade of Project Management/Scrum Master experience in reputable organizations, I have honed problem-solving abilities, enhanced communication skills, and cultivated strong interpersonal relationships. Proficient in uniting cross-functional business and technical teams, I ensure project success. My track record demonstrates reliability in delivering key results, nurturing exceptional teams, and swiftly adapting to new insights while leveraging feedback to maintain positivity and focus. I possess extensive experience across all phases of the SDLC and infrastructure and networking project lifecycles, consistently approaching challenges with an open mindset from inception to conclusion.
I am dedicated to elevating operational efficiency and strategic project execution to unprecedented levels. With extensive experience, I excel in harmonizing advanced project management with comprehensive operational support, thereby shaping the technological and operational trajectory of the company. Employing a hands-on approach, I steer strategic initiatives to ensure alignment with overarching business objectives.
As a Senior IT Project Manager and Team Leader, I mentor and collaborate with Jr. IT project management and support teams, fostering a culture of continuous improvement and talent development. Thriving in dynamic environments, I exhibit a fervor for innovation and possess the expertise to strategically coordinate and lead projects, ensuring seamless business operations.
I am committed and methodical in both my personal and professional pursuits. Outside of work, I prioritize spending quality time with my wonderful wife and two daughters, as well as connecting with friends and family. I relish meeting individuals from diverse backgrounds and engaging in enlightening conversations, so feel free to reach out for a chat.
Professional Skills
Bilingual | Remote Work | Project Management: Agile, Waterfall, Wagile, Scrum, Kanban, SDLC | Jira | Confluence | Team Leadership | Team Development | Time Management and Resource Allocation | Actuals and Forecasting | Automated Dashboard Metrics | Data Mining and Data Analysis | MS Office 365 | Advanced MS Excel with Power Query | Business Development | Process Improvement | Risk Management | Project Planning | Hiring | Team Synergy Planning & Training | Documentation | Tableau | Smartsheet | OKTA | Mobile App Assessment after Pen testing | Splunk Cloud/Security and Observability
Tasks:
Fostered a collaborative and successful delivery environment for Cloud Engineering, Support Engineering, and Cyber-Security teams.
Facilitated teamwork by addressing and resolving challenges related to team dynamics and interactions.
Developed a comprehensive Time Management and Resource Allocation application, incorporating budgeting, forecasting, billable/OOO team time reports, actuals vs. forecast reports, and headcount tracking.
Created project closure scorecards and Excel dashboards for thorough project reviews.
Designed and implemented KPI metric reports and automated Excel dashboards for C-Level executives.
Administered Jira and Confluence, creating customized project management templates, dashboards, and metrics for all projects under the CIO branch.
Integrated Jira and Confluence with Excel and Tableau for enhanced data visualization and reporting.
Managed Jira and Confluence dashboards, including backlog management.
Assisted in reviewing and updating email distribution lists for the team.
Developed a comprehensive CIO PM Runbook.
Led project planning and automated dashboard & metrics reporting initiatives.
Gathered and analyzed team metrics to identify potential delivery issues.
Ensured the successful completion of projects such as Crowdstrike, ClearSwift, Okta, and Splunk.
Managed the Intake Committee and conducted issues management reviews.
Maintained and tracked risk and issue registers.
Participated in company-wide rebranding reviews and third-party vendor evaluations.
Directed teams to successfully complete projects such as:
PMO Boards and Template Standardizations
Splunk (monitoring, and analyzing machine-generated data via a web-style interface)
AI Improvements
Fraud and Risk Assessments with Cyber Resilience Teams
PCI DSS 3.2 to 4.0 (Payment Card Industry Data Security Standard)
Okta
Mobile App Assessment after Pen testing
ELK Log Ingestion
IT Audits
Crowdstrike
Clearswift
Tasks
Fostered an environment focused on successful delivery and continuous improvement, promoting teamwork and collaboration among client-facing teams.
Developed the Team Synergy Runbook to train teams on effectively working and interviewing in synergy with clients.
Assisted teams in overcoming challenges related to workflow and client interactions, enhancing overall client satisfaction.
Coached individuals in areas such as professional growth, conflict resolution, and interpersonal interactions to improve client relations.
Proactively identified and raised issues early to demonstrate the value of early problem detection and resolution.
Managed talent time tracking and resource allocation to optimize client project outcomes.
Conducted data analysis and data mining to provide actionable insights for client projects.
Developed dashboards for sales and team management, offering clear metrics and performance indicators to clients.
Gathered and analyzed team metrics to identify and address potential delivery issues, ensuring client expectations were met.
Administered Jira and Confluence documentation, managing backlogs and Tempo for efficient client project management.
Secured necessary resources for project initial sprints, ensuring teams had the tools needed to meet client requirements efficiently.
Established and maintained plans and artifacts critical for the successful execution of client projects.
Location: Remote / Austin, TX
Tasks
Fostered an environment focused on successful delivery and continuous improvement, emphasizing teamwork and collaboration.
Assisted teams in overcoming workflow and interaction challenges, enhancing overall efficiency and productivity.
Coached individuals in professional growth, conflict resolution, and interpersonal interactions to build stronger, more cohesive teams.
Proactively identified and raised issues early to demonstrate the value of early problem detection and resolution.
Managed talent time tracking and resource allocation to optimize project outcomes.
Conducted data analysis and data mining to provide actionable insights for project management.
Gathered and analyzed team metrics to identify and address potential delivery issues.
Administered Jira and Confluence documentation, managing backlogs and Tempo for efficient project management.
Secured necessary resources for project initial sprints, ensuring teams had the tools needed for efficient job fulfillment.
Established and maintained plans and artifacts critical for the successful execution of projects.
Set up the team for success during Sprint 0 by implementing an agile framework to reduce friction and enhance velocity while maintaining high-quality standards.
Coached the team to uphold and protect the agile development process.
Owned the sprint board and maintained appropriate lists/sections.
Facilitated Scrum meetings and organized team sessions such as retrospectives, daily stand-ups, backlog grooming, and showcases.
Monitored velocity and collaborated with the Product Owner to realign priorities, ensuring peak performance.
Identified and removed impediments to maintain project momentum.
Maintained relevant metrics to provide the team with insights into project and process health.
Acted as a Product Owner, defining and prioritizing the product backlog, ensuring alignment with business goals and stakeholder needs.
Collaborated with stakeholders to gather requirements, refine user stories, and create a clear and actionable roadmap.
Provided vision and direction to the agile development team to ensure alignment with business objectives.
Conducted discovery sessions to understand customer needs and requirements.
Documented and segmented user stories, scenarios, and acceptance criteria to facilitate clear communication and development.
Led discovery sessions with clients and the scrum team to gather insights and refine project goals.
Maintained and prioritized the product backlog according to client needs and business priorities.
Created an appropriate sense of urgency to address and resolve customer problems promptly.
Identified and filled product gaps, generating new ideas to increase market share, improve customer experience, and drive growth.
Collaborated with development teams to deliver projects quickly and efficiently, optimizing resource use.
Created and configured dashboards in Microsoft Azure DevOps for the development team to track progress and performance.
Provided Scrum and Agile training for team members to enhance their understanding and implementation of agile methodologies.
Conducted interviews for new candidates to build a strong, capable team.
Lifograph
Location: Remote / San Francisco Bay AreaProvided vision and direction to the Agile development team spanning multiple global locations including Honduras, USA, Pakistan, India, Chile, and Mexico.
Directed the Curation team based in the Philippines, ensuring alignment with project goals and timelines.
Guided the Data team in India (ETL development team) to facilitate efficient data processing and integration.
Created requirements in the forms of Epics, Themes, and Stories to define project scope and deliverables.
Actively mitigated impediments affecting the team's progress and facilitated their resolution.
Identified and addressed blocks to maintain team focus and productivity.
Implemented process improvements to enhance project efficiency and delivery.
Managed time effectively to meet project deadlines and milestones.
Conducted training sessions for new team members to onboard them effectively into project workflows and tools.
Ensured quality assurance processes were implemented to maintain high standards of deliverables.
Successfully managed remote teams, leveraging tools like Jira and Confluence for effective collaboration and communication.
Acklen Avenue
Location: Remote / Nashville, TNTasks
Provided vision and direction to the Agile development team and stakeholders throughout the project, translating requirements into Epics, Themes, and Stories.
Managed backlog prioritization, iteration planning, and elaboration of user stories to ensure alignment with product goals and customer needs.
Guided the team and organization on Agile/Scrum best practices and values, fostering a culture of continuous improvement and collaboration.
Collaborated closely with Product Management to develop and maintain a product backlog that reflects strategic priorities and customer feedback.
Proactively identified and addressed impediments that could impact the team's ability to achieve Release/Sprint Goals, ensuring smooth project execution.
Demonstrated deep understanding of the market, user needs, and product roadmap, advocating for the customer and facilitating effective customer engagement.
Created metrics and release plans to review progress and outcomes with stakeholders, ensuring transparency and alignment with business objectives.
Organized and planned summits, camps, and gatherings to foster cross-functional collaboration and alignment across the organization.
Sep 2016 - Jan 2017 (5 months)
Acklen Avenue
Location: Remote / Nashville, TNEnsured necessary resources were secured for the project's initial sprint, enabling the team to work efficiently.
Secured plans and artifacts essential for the successful execution of the project.
Set up the team for success during Sprint 0 by implementing an agile framework that promoted high velocity and maintained quality standards.
Coached the team to uphold and protect the agile development process, fostering adherence to Scrum principles.
Owned the sprint board and maintained organized lists/sections to facilitate transparency and progress tracking.
Facilitated Scrum meetings to encourage collaboration and alignment, ensuring effective communication.
Monitored velocity and collaborated with the Product Owner to realign priorities, optimizing team performance.
Identified and addressed blocks and impediments to maintain project momentum and team productivity.
Maintained relevant metrics to provide insights into project health and process efficiency, enabling informed decision-making.
Supported the team in maintaining focus and achieving consensus on achievable goals within specific timeframes.
Collaborated with other Scrum Masters to enhance processes and practices across all projects, promoting continuous improvement.
Facilitated fast and effective communication among different parts of the team to enhance collaboration and efficiency.
Effectively communicated within a multi-disciplinary team, spanning multiple locations and time zones, and interfaced with clients as needed to ensure project alignment and success
Location: Onsite / Tegucigalpa, Honduras
Led the digitalization of documents for the Inter-American Insurance Company and Ficohsa Bank, improving data accessibility and security.
Obtained status certifications for HP Enterprise products at both sales and technical levels, ensuring compliance and expertise.
Developed and submitted solutions for validation to HP Presales, ensuring alignment with client needs and standards.
Supported sales teams by accompanying them to presentations on HP Enterprise products, providing technical insights and expertise.
Secured certifications for Microsoft products, enhancing the organization's technical capabilities.
Provided support on imaging solutions, resolving issues and optimizing performance.
Worked towards defined goals, consistently meeting and exceeding targets.
Currently pursuing PMP certification (Approved by PMI)
Project Management Institute •
PMI Citizen Developer™ Business Architect: CDBA Introduction
Project Management Institute • Oct 2023
Generative AI Overview for Project Managers
Project Management Institute • Oct 2023
Intro to Splunk
Splunk • Jun 2023
Using Fields
Splunk • Jun 2023
What is Splunk?
Splunk • Mar 2023
Excel: Power Query
LinkedIn • Nov 2022
Certified Scrum Foundation Professional
65756545 • July 2021
Certified Scrum Product Owner® (CSPO®) • Scrum Alliance
1044950 • Apr 2019 - Apr 2021
Scrum-Leadership-101 • Acklen Avenue
May 2017 - May 2018
Introduction-to-Agile-and-Scrum • Acklen Avenue
Apr 2017 – Present
Intro-to-Behavior-Driven-Development-BDD • Acklen Avenue
Apr 2017 – Present
Making Sense of User Stories • Udemy
UC-KQ3QNMRM • Apr 2017 – Present
The Basics of Scrum, Agile and Project Delivery • Udemy
UC-44QX2KG9 • Dec 2016 – Present
Emotional intelligence for Project Managers • Udemy
UC-BQ5IMSO2 • Dec 2016 – Present
Logistics and Inventory Management Training • CADERH/BID, Honduras
October 2008
I. UNITEC Honduras - 2005 - 2008
Licentiate degree, Industrial and Business Administration
II. Dowal School - 1990 - 1999
Bachelor's degree, Science and Letters
III. Dowal School - 1990 - 1999
Bachelor's degree, Computer Science