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Problem: Business productivity for Varkada Solutions Software Company. Business productivity is down by 45% and deadlines are not being met, deliverables are not happening on time. This is affecting business and revenue as collaborating companies and partners are cutting ties with Varkada, causing the company to lose sales.
Audience: Adult software sales employees of Varkada solutions aged 25-50 with 1-3 years of experience.
Solution: This tailored e-Learning productivity training for Varkada sales employees strategically addresses deficiencies in time management and productivity within the sales department. This training uses updated content, engaging modules, simulations and interactions. Following Mayer's personalization principle, I used a casual friendly tone and created relatable and engaging characters in the scenario set up. It equips the sales team to prioritize tasks effectively through the application of proven time management techniques, create deadlines that align with project requirements while accommodating individual capabilities, and implement accountability measures for adhering to deadlines more effectively. The desired outcome is increased efficiency of managing time based projects, stronger adherence to realistic and achievable deadlines, and greater accountability in producing project deliverables.
Highlights: This course includes a scenario, simulation-based interactions, animations, narration, and video examples of key concepts.
Process: In developing this productivity e-Learning course for Varkada, a systematic approach was employed starting with a top-down investigation of a key business problem that needed solving: time management and productivity of the sales team. This would have begun with a needs analysis conducted with SMEs and other stakeholders to identify key deficiencies and inadequacies within the sales department; deliverables and deadlines are not being met with a decline in new sales revenue. We then would determine the learning goals as well as the appropriate modality for this training. In the design phase, a comprehensive design document and storyboard would be crafted to outline the structure and interactive elements of this e-Learning training for Varkada. The course would then come to life during the development phase, with interactive simulations implemented using Articulate Storyline. Upon completion of the development phase, this course for Varkada would be published and implemented in adherence to any compliance framework specific to Varkada's requirements (SCORM, xAPI, etc.).
Evaluation: The Kirkpatrick Model's Level 2 evaluation would assess participant engagement and knowledge retention, while Level 3 would focus on behavioral changes and the practical application of skills resulting in increased growth for the sales department. This thorough process ensures a comprehensive and effective training program, aligning with Varkada's goal to improve business productivity of the sales team resulting in improved sales growth, and an uptick in revenue.
Tools Used: Articulate Storyline, Audiate
Additional Deliverable:
Problem: There is a perpetually high turnover rate for the hotel's front desk GSAs (guest service agents), which results in subpar service for guests The current staff is overworked, overwhelmed, and underappreciated. Guests are subsequently leaving negative reviews of the hotel which affects overall revenue.
Audience: Adult Front Desk Managers with 1-2 years experience hiring and training new hotel Guest Service Agents (GSAs).
Solution: This tailored e-Learning productivity training for Hotel Xanadu front desk managers strategically addresses deficiencies in the hiring and retention of front desk employees (GSAs) who are the most important point of contact for guests. This training uses updated content, engaging modules, simulations and interactions. It trains the front desk management team on how to significantly increase potential hiring opportunities for GSAs, provide enhanced company incentives and compensation (thereby fostering retention and fulfillment), and hire better quality candidates. The desired outcome from this training is a 40% reduction in turnover rate, greater fulfillment and satisfaction of front desk employees, increased applications of quality candidates, and improved guest satisfaction.
Highlights: This course includes a simulations, real life examples scenario based interactions, narration, and video demonstrations.
Process: In creating this e-Learning course for Hotel Xanadu front desk managers, a systematic ADDIE-based model needs assessment would be employed to investigate the origin of a key business problem: massive turnover rate of front desk staff. This would involve interviews with front desk management, evaluation of the current existing hiring process and analysis of former employee exit interview data. We then would design the learning goals as well as the appropriate modality for this training. A comprehensive design document would be crafted to outline the structure and interactive elements of this asynchronous e-Learning training. The course would come to life during the development phase, with scenario based interactions, audio, narration and experiential quizzes and knowledge checks using Articulate Rise. Upon completion of the development phase, this course for Hotel Xanadu would be published and implemented in adherence to any compliance framework specific to the Hotel's requirements (SCORM, xAPI, etc.).
Evaluation: The Kirkpatrick Model's Level 2 evaluation would assess participant engagement and knowledge retention. Level 3 would focus on behavioral changes, and the practical application of enhanced best practices. This would result in increased hiring of quality candidates, better retention of current staff, and greater sense of wellbeing and fulfillment for all front desk employees. This thorough process ensures a comprehensive and effective training program, aligning with Hotel Xanadu's goal to reduce front desk staff attrition and increase a consistent, quality pool of applications for the GSA role.
Tools Used: Articulate Rise, Canva, Audiate
Additional Deliverables:
Problem: Learners are often required to operate outdated or unfamiliar technical equipment under time-sensitive, high-pressure conditions without adequate training or guidance. This leads to critical setup errors, missed opportunities, and failure to execute essential tasks. In scenarios where precision and timing are crucial, even small mistakes—such as incorrect connections, missing components, or improper initialization—can result in complete task failure.
Audience: Adult learners who must quickly learn and apply technical procedures involving unfamiliar or legacy equipment. This includes individuals responsible for executing time-sensitive operational tasks where accuracy, troubleshooting, and decision-making under pressure are essential.
Solution: This scenario-based eLearning course immerses learners in a high-stakes simulation where they must successfully set up and operate a vintage VCR system to capture a critical live broadcast. The course is designed to build procedural accuracy, decision-making skills, and confidence under pressure.
Learners are guided through a sequence of realistic challenges, including identifying required components, establishing correct system connections, initializing device settings, and executing recording procedures. Each step requires learners to make decisions based on provided documentation, reinforcing their ability to interpret technical instructions and apply them in real time.
The course emphasizes learning through consequence-driven decision points, allowing learners to experience the impact of incorrect choices while reinforcing correct procedures. The desired outcome is improved learner confidence, stronger procedural accuracy, enhanced troubleshooting skills, and the ability to perform complex technical tasks efficiently under time constraints.
Highlights: This course includes immersive and interactive elements designed to simulate real-world pressure and decision-making:
Scenario-based narrative centered around a high-stakes recording task
Timed, high-pressure environment to simulate urgency
Decision points requiring learners to select correct technical actions
Realistic equipment simulations based on actual device documentation
Knowledge checks reinforcing key technical concepts (e.g., connection types, recording methods)
Visual storytelling and guided narration to enhance engagement
These features create an experiential learning environment that promotes retention and real-world application.
Process: The course was developed using the ADDIE instructional design framework to ensure a structured and effective learning experience:
Analysis: Identified the need for procedural training focused on technical setup, troubleshooting, and decision-making under pressure.
Design: Developed a scenario-driven learning experience centered around a realistic, time-sensitive task. Learning objectives focused on accurate equipment setup, correct sequencing of actions, and interpretation of technical documentation.
Development: The course was built using Articulate Rise, incorporating interactive decision points, simulations, and narrative-driven progression to enhance engagement.
Implementation: Published as a SCORM-compliant course and deployed through a learning platform, allowing learners to access and complete the training in a structured environment.
Evaluation: Embedded knowledge checks and decision-based outcomes were used to assess learner understanding and performance throughout the course.
Evaluation: The effectiveness of the training is evaluated using the Kirkpatrick Model:
Level 2 (Learning): Measures learner comprehension through knowledge checks and decision-making accuracy during simulations
Level 3 (Behavior): Assesses the learner’s ability to apply procedural knowledge and technical decision-making skills in real-world scenarios
Expected outcomes include improved accuracy in technical setup, increased confidence in handling unfamiliar equipment, enhanced troubleshooting ability, and better performance in time-sensitive operational tasks.
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