Policies

Should you need to reschedule or cancel your appointment, please inform me at your earliest convenience. 24 hours cancellation notice is required.

If you are late for your appointment, the length of your session may be shortened.

It is your responsibility to inform me of any relevant changes to your health from the time of initial consultation.

Inappropriate behaviour will not be tolerated and this includes comments or actions of a sexual nature, poor hygiene and being rude or disrespectful.

Your modesty will be protected at all times. You will be covered with a towel or a blanket, exposing only the area being treated.

Should you feel uncomfortable or experience pain during the treatment, please inform me immediately in order for me to make the changes/adjustments needed.

Health & Safety Policy 

I hold a professional and public insurance for the services I provide.

Due to the nature of the treatments I provide and the need for close contact, I maintain a high standard of personal hygiene and clients are asked to ensure they also maintain such standard.

Please do not attend  if you are ill with cold/flu. The treatment will not make you feel better and you may still be contagious.

If I am unwell from a virus, infection or general ill health, I will not work due to the risk of cross contamination. If this is the case, I will inform my clients at the earliest opportunity to make suitable alternative arrangements.

Confidentiality and data protection

As a professional therapist, I am required by my insurance providers and by my Professional Association to maintain accurate, up to date and relevant personal health records of my clients. I am required to keep these records for a period of years. My records are kept safe by myself and will never be shared with third parties.

Consultations and client treatment details are not discussed with anyone other than the client. Unless the client is under the age of 18 or has a guardian or care worker.

The type of data I collect about you and how I use it: The data I collect is relevant to the services I provide. I may collect, use and store  your first and second name, date of birth, contact details such as your billing address, email address and any telephone numbers that you provide me with. I also ask for health-related personal date that will help me assess whether it is safe to provide you with massage, for example a medical condition which may be affected by receiving a treatment.

 I also use your data to contact you with information about the treatments you are interested in, or book, and to send details and information about any appointments you book and relevant promotions I may think might be of interest to you.

Should you wish to stop receiving communications at any point, please just let me know by email, telephone or in person and you will stop receiving communications from me immediately.

Liability

Clients under the age of 16 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed treatment plan to be performed, and will be requested to co-sign the Consultation Form. They are expected to remain present throughout the treatment.