Privacy Policy

Effective Date: August 14, 2026

Business Name: Alba Pharmacy ("we," "our," or "us")

Location: RD25, Madinat Al Riyad, Abu Dhabi, United Arab Emirates

1. Introduction

Alba Pharmacy respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our physical pharmacy, interact with our online services (including our website, Google Business Profile, and WhatsApp ordering), or use our home delivery services.

2. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Name, phone number (including WhatsApp contact details), and delivery address.

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• Transaction & Health Information: Details regarding purchases, prescriptions, non-prescription medications, skincare, baby food, and health/wellness products requested or delivered.

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• Communication Data: Inquiries, feedback, or customer service interactions via phone calls, WhatsApp, or online reviews.

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3. How We Use Your Information

We use your information for lawful business and healthcare purposes, including:

• Fulfilling and managing orders, in-store pickups, and free home delivery services.

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• Communicating with you regarding your orders, prescription refills, or inquiries via phone or messaging platforms like WhatsApp.

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• Providing customer support, professional health advice, and responding to feedback or reviews.

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• Complying with applicable UAE legal and regulatory requirements governing pharmacies and healthcare providers.

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4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share your information only under the following circumstances:

• Service Providers: With trusted third-party logistics or delivery partners (such as Talabat or direct delivery drivers) strictly to facilitate home delivery services.

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• Legal Compliance: When required by UAE law, government authorities, or regulatory bodies to protect public health, safety, or legal rights.

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5. Data Security

We implement appropriate technical, physical, and organizational security measures to protect your personal and health information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, or if you have any questions regarding this policy, please contact us directly:

• Phone / WhatsApp: 02 236 6901 / 055 621 1435

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• Address: RD25, Madinat Al Riyad, Abu Dhabi, United Arab Emirates

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be made available through our standard communication channels.