To account for Renter potentially incurring additional amounts owed under the rental contract, at the time of rental, renters without a ticketed return travel itinerary will be required to provide a deposit between $300 and $850 depending on the rental location and class of vehicle rented.
You can call the customer service team at Alamo.com at 1-800-259-6095 and ask for assistance with your refund. Make sure you ask the representative to confirm your refund via email. Keep them on the phone until you have received the email and reviewed the details.
When you call, you will be directed to a customer service representative who can help you with your rental car needs. Company also provides an email at care@alamo.com or 1-800-259-6095 for customers to submit inquiries and support requests.
On the homepage, below the reservation details box, click “View/Modify/Cancel Reservation.” You will need the renter's first and last name and the reservation number. If you have trouble with that information, please contact your local branch or for assistance, call us at 1 855 rent-a-truck (800-259-6095).
Cancel over 24 hours before pickup for a full refund (minus fees). Cancel less than 24 hours ahead? You may be charged. “Pay Later” bookings usually have no fees. Call +1-800-259-6095 to cancel or change your rental.