Delivery & Returns Policy

1. DELIVERY POLICY

All orders are processed within 2 -5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

2. DAMAGES

The Company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

3. RETURNS (refunds and exchanges)

If you are unhappy with your item, please let us know. You have 30 days to return or exchange an item with a valid receipt. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. To complete your refund or exchange, we require a receipt or proof of purchase.

4. REFUNDS (if applicable)

Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 calendar days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

5. SALE ITEMS

We do not offer refunds for sale items.

6. EXCHANGE (if applicable)

We can replace items if they are defective or damaged. If you need to exchange an item for the same item, please send us an email akuakrafts@gmail.com and you will be provided the delivery return address in order to return item(s).

Contact Us

Email: akuakrafts@gmail.com

Whats-App: +44 (0) 7732 080 154