AK Nexus 

AK NEXUS – PRIVACY POLICY

Last Updated: 11 June 2026

AK Nexus is committed to protecting the privacy and security of its users. This Privacy Policy explains how we collect, use, store, process, and protect your information when you use the AK Nexus mobile application and related services.

By accessing or using AK Nexus, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

A. Personal Information

We may collect the following information from users:

• Full Name
• Mobile Phone Number
• Email Address (if provided)
• Service Address(es)
• Profile Information
• User Role (Customer, Technician, Admin, Staff)
• Account Credentials and Authentication Information

B. Service and Business Information

To provide platform functionality, AK Nexus may collect and store:

• Booking Records
• Service Requests
• Technician Assignment Details
• AMC (Annual Maintenance Contract) Information
• Invoice and Billing Records
• Customer Service History
• Equipment and Asset Information entered by users
• Notes, Remarks, and Operational Records

C. Location Information

With your permission, AK Nexus may collect location information to:

• Improve booking accuracy
• Identify nearby service providers
• Assign technicians efficiently
• Enhance service delivery and operational planning

Location information is only collected when necessary for application functionality and is not used for continuous background tracking.

Users may disable location access through device settings, although certain features may not function correctly.

D. Device and Technical Information

We may automatically collect:

• Device Model
• Device Type
• Operating System Version
• App Version
• IP Address (where available)
• Notification Tokens
• Network Information
• Device Identifiers
• Diagnostic Information

E. Analytics Information

AK Nexus uses Firebase Analytics to collect information regarding application usage, including:

• Screens Viewed
• Features Used
• User Interactions
• Session Duration
• Device Information
• General Geographic Region

This information helps us improve application performance, reliability, and user experience.

2. HOW WE USE YOUR INFORMATION

We use collected information to:

• Create and manage user accounts
• Verify user identity and authentication
• Process bookings and service requests
• Assign technicians and service personnel
• Generate invoices and maintain business records
• Manage AMC contracts and service schedules
• Send notifications and service updates
• Provide customer support
• Improve application functionality and user experience
• Monitor security and prevent fraud, abuse, or unauthorized activity
• Analyze usage patterns and platform performance
• Comply with legal, accounting, and regulatory obligations

3. FIREBASE AND THIRD-PARTY SERVICES

AK Nexus uses Google Firebase and related cloud services, including:

• Firebase Authentication
• Firebase Firestore Database
• Firebase Analytics
• Firebase Cloud Messaging (FCM)

These services may process and store information necessary to provide authentication, cloud storage, notifications, analytics, and application functionality.

Google may process certain information in accordance with its own privacy policies and terms of service.

4. PUSH NOTIFICATIONS

AK Nexus may send push notifications related to:

• Booking Confirmations
• Technician Assignments
• Appointment Reminders
• Service Status Updates
• AMC Renewal Reminders
• Invoice Updates
• Account Notifications
• Important Operational Announcements

Users may disable notifications through device settings at any time.

5. DATA STORAGE AND SECURITY

User information is stored using secure cloud infrastructure, including Firebase services.

We implement reasonable technical, administrative, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, misuse, or destruction.

Despite our efforts, no method of electronic storage or transmission over the Internet is completely secure, and absolute security cannot be guaranteed.

6. SHARING OF INFORMATION

We do not sell, rent, or trade personal information.

Information may be shared only when necessary with:

• Assigned Technicians and Service Personnel
• Authorized Business Staff and Administrators
• Technology Service Providers supporting application functionality
• Government Authorities, Regulatory Bodies, or Law Enforcement Agencies when required by law

Information shared is limited to what is reasonably necessary for service delivery, operational purposes, or legal compliance.

7. DATA RETENTION

We retain information for as long as necessary to:

• Deliver services
• Maintain booking and service records
• Manage AMC agreements
• Maintain invoice and billing history
• Resolve disputes
• Enforce agreements
• Meet legal, accounting, tax, and regulatory requirements

Data may be securely deleted, anonymized, or archived when it is no longer required.

8. USER RIGHTS

Users may have the right to:

• Access their personal information
• Update or correct inaccurate information
• Request deletion of their account
• Withdraw permissions granted to the application
• Request information regarding stored data

Requests may be submitted using the contact information provided below.

9. ACCOUNT DELETION

Users may request deletion of their account and associated personal information by contacting AK Nexus Support.

Upon verification of the request, we will take reasonable steps to delete or anonymize personal information unless retention is required for legal, accounting, operational, fraud-prevention, dispute-resolution, or regulatory purposes.

10. CHILDREN'S PRIVACY

AK Nexus is not intended for use by individuals under 18 years of age.

We do not knowingly collect personal information from children. If such information is identified, reasonable steps will be taken to remove it.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify or update this Privacy Policy at any time.

Updated versions will be published within the application and/or on the official Privacy Policy webpage. Continued use of AK Nexus after updates become effective constitutes acceptance of the revised policy.

12. CONTACT INFORMATION

AK Nexus Support

Developer:
Avinash Anilkumar Umarvaishya

Customer Care:
+91 9004764942

Email:
avinashvaishya99@gmail.com

Privacy Policy URL:
https://sites.google.com/view/aknexusprivacypolice/home

For privacy concerns, data requests, or account deletion requests, please contact us using the details above.