Privacy Policy

1) Introduction

Akhilam Madhuram Multi-speciality Hospital ("we", "our", "us") operates the Madhuram mobile application ("App").

This Privacy Policy explains what data we collect, how we use it, how we share it, and your rights.

We are committed to collecting only the minimum data necessary for the App to function. Any optional information is clearly indicated and is not required to use core features.

By using the App, you agree to this Privacy Policy.

2) Who We Are

Application: Madhuram (Akhilam Madhuram)
Organization: Akhilam Madhuram Multi-speciality Hospital
Location: India
Contact: hello@flitzen.in

3) Who Can Use This App

Madhuram is intended only for authorised hospital staff and healthcare professionals.

The App is used strictly for hospital operations, including patient registration, record management, and clinical workflow support.

4) Information We Collect

We collect different types of data depending on whether the information relates to hospital staff accounts or patient records entered by authorised staff.

A) Account and Access Data

Name
Email address
Login/session information (for secure access)
Role or identifier used for operational access

B) Patient and Clinical Data

Patient name
Phone/mobile number (optional, used only when necessary for patient identification or contact as part of clinical workflow)
Area/address (if entered)
Age, gender
Complaint or clinical notes
Medicines and treatment-related notes
Doctor/consultant information
Date and record identifiers

C) Technical and Service Data

Basic service and diagnostic metadata required to operate, maintain, and secure the App and cloud synchronisation services

5) What We Do Not Use Data For

We do not use personal or health data for advertising
We do not run third-party advertising SDKs
We do not perform behavioural tracking for marketing purposes
We do not sell, rent, or trade personal or medical data

6) How We Use Information

We use collected information strictly for:

Registering and managing patient records
Supporting clinical and hospital administrative workflows
Authenticating authorised users and maintaining secure access
Syncing records between device and secure cloud infrastructure when requested
Ensuring system reliability, integrity, and security
Complying with legal, regulatory, and medical record obligations

7) Legal Basis for Processing

We process personal and health data only for legitimate purposes, including:

Patient care and medical record management
Hospital administration and operations
Compliance with applicable healthcare laws and regulations

8) Local-First Storage and Cloud Sync

Madhuram follows a local-first approach:

Data is initially stored locally on the device
Core functionality is available offline
Cloud synchronisation occurs only when initiated within the App

When syncing, relevant data is securely transmitted to cloud infrastructure.

9) Third-Party Services

We use:

Google Firebase for secure data storage and synchronisation

These providers process data strictly on our behalf under contractual obligations to ensure security, reliability, and infrastructure support.

Firebase Privacy: https://firebase.google.com/support/privacy
Google Privacy Policy: https://policies.google.com/privacy

10) Data Sharing

We share data only when necessary:

With authorised hospital staff and internal systems for treatment and operations
With trusted service providers (e.g., Firebase) acting on our behalf
To comply with legal obligations or lawful requests
To protect patient safety, rights, and system security

We do not sell or share data with advertisers or data brokers.

11) Data Retention

We retain data only as long as necessary for:

Medical care and hospital operations
Legal, regulatory, and audit requirements
Security and dispute resolution

Local data remains on the device until deleted by the user, app removal, or system clearing.
Cloud data may be retained as required by hospital and legal obligations.

12) Data Security

We implement appropriate safeguards, including:

Access control for authorised personnel
Secure local storage practices
Secure data transmission during cloud sync

While we take reasonable steps to protect data, no system can guarantee absolute security.

13) Children and Minors

This App is not intended for direct use by children.

However, authorised staff may enter and manage records relating to minors strictly for legitimate healthcare purposes.

14) Your Rights

Subject to applicable law, you may request:

Access to your data
Correction of inaccurate information
Deletion or restriction (where legally permitted)
Clarification on how data is used or shared

Requests will be handled in accordance with applicable medical and legal data retention obligations.

To exercise your rights, contact: hello@flitzen.in

15) International Data Processing

Data may be processed using infrastructure providers operating in multiple regions.

Where applicable, we implement reasonable safeguards and contractual protections.

16) Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted with a revised "Last updated" date.

17) Contact Us

For any privacy-related questions or requests:

Email: hello@flitzen.in
Organization: Akhilam Madhuram Multi-speciality Hospital

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