Volaris Airlines lets passengers through a service offered as an option called the Volaris Name Change or Passenger Renaming Service update or replace the name on their existing reservation. The service is a provision for those travelers who want to hand over their ticket to another person or correct the passenger details before the departure.
The Volaris Name Change Service allows the original ticket holder to replace the passenger on the booking with a new traveler. Once the name change is completed:
The New Passenger becomes the official traveler and new reservation holder.
The Original Passenger immediately loses all rights to use the ticket or claim transportation.
The change applies to all flight segments included in the booking.
This service is available exclusively through the “My Trips / Mi Reserva” section on the official Volaris website.
To request a name change on a Volaris ticket, the original customer must follow the airline’s timing rules:
Allowed up to 4 hours before departure
Allowed up to 72 hours before departure
The moment the passenger performs online, airport, or app check-in, changing the name will no longer be possible.
Every name change requires payment of a Change Fee per passenger.
The price varies by route and travel date and can be reviewed on the official fee chart.
The fee must be paid in full.
No refunds apply
Fee applies per name changed, per reservation
To use the Volaris name change service, the original traveler must:
Provide complete and accurate details of the New Passenger
Have the New Passenger’s consent
Ensure the new traveler has reviewed and accepted Volaris’ Terms & Conditions
Verify all information before submitting, as Volaris is not responsible for incorrect data
The following situations make a booking ineligible for a name change:
Infants (0–2 years old)
Unaccompanied minors
Change of passenger category (adult ↔ child, infant ↔ adult/child)
Passenger already checked in
Passenger traveling with a pet
Passenger booked with “Volaris is With You” assistance
Passenger holding an emergency exit seat
Travel insurance (Volaris Backup, baggage backup, pet backup)
CBX (Cross Border Xpress) product
Tickets booked through travel agencies
Group bookings
Packages (e.g., Yavas)
Codeshare flights (e.g., Frontier Airlines)
Tickets purchased with vouchers or electronic credit
Annual Pass, v.pass, v.business bookings
Tickets bought using a v.club membership (Holder cannot rename)
If the booking has been supplemented with additional services (baggage, seats, priority boarding, etc.):
They transfer automatically to the New Passenger
They cannot be refunded or separated from the name change
Refunds or compensation—if ever applicable—are always issued to the original form of payment.
Go to My Trips / Mi Reserva on volaris.com
Enter your reservation code and last name
Check if the Name Change service is available.
Provide:
Full name
Identification details
Email address
Any additional required information
The system requires acceptance of the current Volaris Name Change Terms.
Make the required payment.
If the payment is rejected, the Original Customer must pay the fee in order to use the ticket.
The Holder receives a verification code by email.
Enter the code to confirm the name change request.
Once everything is validated and paid, Volaris emails a confirmation of the approved name change.
Juan bought a Volaris flight ticket from Tijuana to Mexico City.
He is not able to go to the destination anymore, so he decides to give his Volaris ticket to a friend.
He logs into My Trips, submits the new passenger’s details, pays the Volaris name change fee, and finalizes the authentication.
His friend receives the boarding rights.
Ana completed her check-in and later realized her surname was entered incorrectly.
Since check-in is completed, the Volaris name change option is blocked.
She must contact Volaris customer service to explore available solutions, though full name change will not be allowed.
Mario booked a Volaris international flight to Los Angeles but wants his sister to travel instead.
He must submit the name change at least 72 hours before departure to complete the process successfully.
David bought a ticket with pet-in-cabin service.
He tries to rename the passenger but Volaris blocks the request because pet-related reservations do not qualify for name changes.
Yes. Volaris is among the very few Latin American airlines that permits a complete transfer of a ticket via its Name Change / Passenger Renaming Service. A passenger renaming on a Volaris reservation involves the original passenger transferring their travel rights to the new passenger, who will then be the one to have all the rights for the flight segments.
The time limit varies with the kind of your flight:
Domestic flights (within Mexico): Up to 4 hours before departure.
International flights: Up to 72 hours before departure.
It will not allow you to do such an operation if you try to change the name of the passenger in the system beyond those limits.
Absolutely not. Volaris stops any name change possibilities after the check-in has been done—either online, at the airport, or via the mobile app. In case it is still feasible to abort the check-in, you better do it or else communicate with the customer service, although most of the situations do not allow for a name change.
The Volaris name change fee varies depending on:
Travel route
Seasonal demand
Whether it's domestic or international
The fee is charged per passenger, per name change.
Volaris does not offer refunds of name change fees once processed.
To successfully change the name, the Original Passenger needs to provide the following data correctly:
Complete legal name (exactly as on the official ID or passport)
Date of birth
Gender (if applicable)
Identification or passport details
Email address
Contact number
It is a rule with Volaris that they do not take the responsibility for wrong data entries by the customers; hence, the customer must ensure that the data is correct by himself/herself.
Basically, after the name change, the New Passenger automatically inherits all the paid extras of the Old Passenger, for instance, checked baggage, seat assignments, priority boarding, and other ancillary services. Nevertheless, it is not possible to cancel or refund them via a name change.
No. Volaris does not allow passenger-category changes through the name change service.
This means:
No name changes for infants (0–2 years)
No name changes for unaccompanied minors
No switching between adult, child, and infant categories
Your reservation may not qualify for this option due to one or more of the following reasons:
Passenger already checked in
Booking includes a pet
Emergency exit row seat purchased
Travel insurance added
CBX service included
Codeshare flight (e.g., Frontier Airlines)
Ticket purchased through a travel agency
Reservation made using v.club, v.pass, or v.business memberships
Voucher or electronic credit used for purchase
If any of these conditions apply, the system will disable the name change feature.
No. Volaris makes a name change to the whole reservation that includes both outbound and return segments.
Refunds, compensations, or reimbursements—if ever applicable—will always go back to the original payment method.
If the New Passenger is not the credit card holder, they must submit a letter of rights assignment and handle the process through the Volaris Call Center.
Volaris does not offer traditional "name corrections" like some airlines do.
Even minor edits, such as fixing a misspelled surname, typically require using the paid Name Change Service, where the passenger is fully replaced.
No. The Volaris Name Change Fee is non-refundable, regardless of future travel changes or cancellations.
Yes, but only if the booking did not involve:
Vouchers
Electronic credits
Membership discounts like v.club, v.pass, v.business
These particular payment methods render the booking impossible to rename.
Volaris does not pinpoint the number of times a reservation can be renamed as a limit, but:
Each name change requires a new fee.
The change must still fall within the eligible time window.
The booking must continue to meet all name change requirements.
Note: If You Still Have Questions About Changing Your Volaris Name?
We would love to guide you through the money, regulations, and qualification aspects.
📞+1-866-438-9027(USA),Get in touch with Volaris Support
The Volaris Name Change Service is a great option for passengers who want to transfer their ticket or fix passenger details, if they comply with the airline's rules and time limits. It is quite simple and effective once you know the conditions, limitations, costs, and the detailed instructions of the procedure.
In case you are substituting a passenger, fixing the mistake of important data, or changing your travel schedule, it is best to use the official Volaris instructions in order to be able to handle your reservation with confidence and not to have any surprises at the airport. For the closest-to-reality updates, it is always better for passengers to check out the current Volaris name change policy, get the availability through My Trips, and do all the steps far from the time of their departure.