The Air New Zealand flight cancellation policy helps passengers understand how to cancel their flight, what cancellation fees may apply, and when they can expect a refund. Travel plans can change at any time, and knowing the airline’s cancellation rules in advance can save both time and money.
Whether you are cancelling a domestic or international Air New Zealand flight, this guide explains everything in a clear and simple way.
Before cancelling an Air New Zealand flight, passengers should carefully review their ticket fare conditions, as cancellation rules vary depending on the type of fare purchased. Some tickets allow free cancellation within a specific time frame, while others may involve cancellation charges or only offer flight credits instead of a cash refund. Domestic and international flights may also have different cancellation terms.
Passengers are advised to cancel their bookings as early as possible to avoid higher fees and to increase refund eligibility. In many cases, refunds are processed back to the original payment method, but processing time can vary based on the fare type and payment mode. Taxes and government charges may still be refundable even on non-refundable tickets.
It is also important to check whether the flight is cancelled by the airline or by the passenger. If Air New Zealand cancels a flight due to operational or scheduling reasons, travelers are generally entitled to a full refund or a free rebooking option. Reviewing all cancellation details in advance helps passengers make informed decisions and avoid last-minute inconvenience.
Air New Zealand flight cancellation rules depend on your fare type, route, and the time of cancellation. Different rules may apply for domestic and international flights.
Key cancellation rules include:
Flights can be cancelled before departure
Cancellation fees may apply based on fare conditions
Non-refundable tickets usually offer limited or no refund
If Air New Zealand cancels the flight, passengers are eligible for a full refund or free rebooking
Passengers should always review fare conditions at the time of booking to avoid unexpected charges.
Air New Zealand cancellation fees vary depending on the type of ticket purchased and when the cancellation is made. Cancelling early generally results in lower fees, while last-minute cancellations may be more expensive.
Factors affecting cancellation fees:
Domestic or international route
Refundable vs non-refundable fare
Time remaining before departure
Exact cancellation charges are listed in the fare rules of each ticket.
Air New Zealand processes flight cancellation refunds to the original method of payment. The refund amount depends on whether the ticket is refundable and who initiated the cancellation.
Refund eligibility depends on:
Fare type and ticket conditions
Whether the passenger or the airline cancelled the flight
Payment method used during booking
If the airline cancels the flight, passengers are usually offered a full refund or an alternative flight at no additional cost.
Ticket Type Cancellation Option Refund Outcome
Refundable Fare Cancel before departure Refund after applicable fees
Non-Refundable Fare Cancel anytime Flight credit or taxes refund
Airline-Cancelled Flight Automatic options provided Full refund or free rebooking
If your flight is cancelled by Air New Zealand, you will not be charged any cancellation fees. In such cases, passengers typically have the following options:
Request a full refund
Rebook on the next available Air New Zealand flight
Choose a travel credit or voucher for future use
The airline will notify passengers by email or SMS with available options.
Passengers can cancel their Air New Zealand flight online using the official Manage Booking tool.
Steps to cancel a flight:
Visit the Air New Zealand official website
Open the Manage Booking section
Enter your booking reference and last name
Select the flight you want to cancel
Confirm cancellation and review refund details
A confirmation email is sent once the cancellation is completed.
Can I cancel my Air New Zealand flight online?
Yes, most Air New Zealand tickets can be cancelled online through the Manage Booking feature.
Are Air New Zealand cancellation fees refundable?
No, cancellation fees are generally non-refundable, but the remaining fare may be refunded depending on the ticket type.
How long does an Air New Zealand refund take?
Refunds are usually processed within 5–14 business days, depending on the payment method and bank processing time.
Can I cancel my Air New Zealand flight online?
Yes, passengers can cancel their Air New Zealand flight online by accessing the manage booking section on the official website using their booking reference and last name.
Is there a cancellation fee on Air New Zealand flights?
Cancellation fees depend on the fare type and route. Refundable fares usually have lower fees, while non-refundable tickets may not offer a cash refund.
How long does an Air New Zealand refund take?
Refunds are generally processed within a few business days, but the exact timeline may vary depending on the payment method and fare conditions.
What happens if Air New Zealand cancels my flight?
If the airline cancels your flight, you are usually offered a full refund or the option to rebook on another available flight without additional charges.
Understanding the Air New Zealand flight cancellation policy allows passengers to make informed travel decisions. By checking cancellation rules, fees, and refund options in advance, travelers can reduce unnecessary losses and avoid last-minute stress.
Always review fare conditions carefully before cancelling your flight.