When booking a flight, one of the most important factors travelers consider is the airline’s cancellation policy. Knowing the rules around cancellations, refunds, and changes can save you both time and money if your plans shift. In this guide, we’ll cover Sun Country Airlines’ flight cancellation policy and answer the popular question: Does Sun Country have a 24-hour cancellation policy?
Sun Country Airlines is a U.S.-based low-cost carrier founded in 1982 and headquartered in Eagan, Minnesota. The airline operates flights to more than 50 destinations across the United States, Mexico, Central America, and the Caribbean. Known for its budget-friendly fares, Sun Country is a popular choice for both domestic and leisure travelers.
Sun Country allows passengers to cancel flights, but the terms depend on the type of ticket purchased. Generally, tickets fall into two categories: Non-Refundable and Refundable.
You can cancel within 24 hours of booking for a full refund.
After 24 hours, the ticket becomes non-refundable.
Any cancellation or change beyond this window comes with a fee. The fee amount varies depending on your route, travel dates, and fare type.
These tickets offer greater flexibility. You can cancel anytime and receive a full refund.
Refunds typically take up to 7 business days to process.
A cancellation fee may still apply, depending on the ticket conditions.
Yes. Sun Country Airlines follows the U.S. Department of Transportation’s 24-hour cancellation rule. This means passengers who book a flight directly through the airline (website, call center, or airport ticket counter) can cancel their ticket within 24 hours of purchase and receive a full refund, regardless of fare type.
Passengers have several convenient options to cancel their Sun Country flight:
Online:
Visit the Sun Country Airlines
Click Manage Travel and enter your confirmation number and last name.
Select the flight you wish to cancel and follow the steps provided.
Call Center:
Contact Sun Country’s customer service directly (the number is listed under Contact Us on their website).
Provide your confirmation number and last name to the representative.
Airport Ticket Counter:
If you’re at the airport, visit the Sun Country ticket counter.
Share your booking details with the agent to complete the cancellation.
The cancellation rules depend on the type of ticket purchased.
Non-Refundable tickets come with fees if canceled after the 24-hour grace period.
Refundable tickets provide flexibility but may still involve a cancellation charge.
Refunds for refundable fares may take up to 7 business days to show in your account.
Policies are subject to change, so always double-check the fare terms and conditions before booking.
Sun Country Airlines does indeed offer a 24-hour cancellation policy, giving travelers peace of mind when booking flights. Beyond that window, your refund eligibility and fees depend on whether you purchased a Non-Refundable or Refundable ticket. By understanding the airline’s policies in advance, you can make smarter decisions and avoid unexpected costs if your travel plans change.