Traveling by air can be exciting, but for passengers with reduced mobility, it can also come with unique challenges. That’s where Air Senegal Wheelchair Assistance comes in—offering a reliable, supportive service to ensure a smooth and comfortable journey for every traveler who needs a little extra help. Whether you're living with a permanent disability, recovering from surgery, managing a temporary injury, or simply in need of physical support, Air Senegal provides accessible solutions at every step of your trip. The airline’s wheelchair assistance service is thoughtfully designed to promote independence while providing safety, convenience, and comfort.
Air Senegal Wheelchair Assistance is a free service offered to passengers with reduced mobility who require help navigating through the airport and boarding the aircraft. The assistance includes support at check-in, help through security checkpoints, boarding and deplaning assistance, and transport to baggage claim at your destination. You can request this service for yourself or on behalf of a loved one when booking your flight or by contacting customer service at least 48 hours before departure. Advance notice is essential so the airline can coordinate properly with airport staff to ensure everything runs smoothly.
The service is available to anyone with:
A permanent or temporary mobility impairment
A medical condition affecting physical movement
Age-related mobility challenges
A recent injury or surgery requiring assistance
A need for mobility support due to fatigue or weakness
Whether you’re traveling with your own wheelchair or need to use one provided by the airline, Air Senegal Wheelchair Assistance ensures a seamless travel experience with minimal physical strain.
On your travel day, it's recommended to arrive at the airport a bit earlier than usual. Upon arrival, you'll be greeted by trained personnel who will accompany you through each step of your airport experience. They will help with:
Checking in and managing baggage
Navigating through security screening
Escorting you to the boarding gate
Assisting with priority boarding
Supporting you as you get seated on the aircraft
After your flight lands, staff will assist you with deplaning, passport control, and retrieving any checked luggage. If you are connecting to another flight, they’ll ensure you reach your next gate with full support.
Air Senegal also allows passengers to bring personal mobility aids, such as manual or electric wheelchairs, walkers, or crutches. If you use a battery-powered mobility device, it's important to inform the airline in advance, as there are specific safety regulations that must be followed for air transport. All personal equipment is handled with care and returned promptly at your destination. If stowed in the aircraft’s hold, your device will be available at the gate or baggage claim, depending on airport policies.
If a passenger requires constant supervision or medical support that the airline staff cannot provide, they may be required to travel with a personal companion or caregiver. Air Senegal will make every effort to seat both passengers together and accommodate their needs to the fullest extent. This ensures that passengers receive not only the physical support they need but also the emotional reassurance of familiar company.
Air Senegal is committed to making air travel more inclusive and accessible. The airline’s wheelchair assistance service reflects a broader mission: ensuring all travelers—regardless of physical ability—can fly comfortably, confidently, and with dignity. Trained staff are not only prepared to provide physical support, but are also sensitive to the personal and emotional needs of passengers with reduced mobility. This level of care makes all the difference in creating a positive travel experience.
Whether you’re a frequent flyer or taking a once-in-a-lifetime trip, Air Senegal Wheelchair Assistance is designed to support your journey every step of the way. From check-in to arrival, the service removes physical barriers and makes the airport experience easier, safer, and more enjoyable. By requesting this free, professional service in advance, you can travel with greater peace of mind—knowing that accessibility is not an afterthought but a priority with Air Senegal.