Air travel can be stressful, especially for passengers who require additional support. Fortunately, Air Europa Special Assistance is designed to ensure that every traveler, regardless of their physical condition, age, or mobility, can enjoy a safe and comfortable journey. Whether you have a permanent disability, a temporary injury, are traveling with medical equipment, or need support due to age, Air Europa has you covered.
Special Assistance is a dedicated service offered to passengers who require extra help during any part of their journey—before, during, or after the flight. This includes travelers with reduced mobility, visual or hearing impairments, medical conditions, seniors, and even parents traveling alone with young children. The goal is to provide a seamless travel experience with dignity, privacy, and professionalism. Services can be customized to meet the specific needs of each passenger and are available on both domestic and international routes.
The Air Europa Special Assistance program is available for a variety of situations, including but not limited to:
Passengers with reduced mobility or in wheelchairs
Elderly travelers needing help at the airport
Individuals with sensory impairments (vision or hearing)
People traveling with service animals
Pregnant women needing extra support
Passengers with temporary injuries (e.g., broken leg)
Travelers with mental health or cognitive conditions
Parents flying with babies or multiple children
If you’re unsure whether you qualify, it’s always best to reach out to Air Europa directly for clarification.
Requesting Air Europa Special Assistance is simple but should be done in advance to ensure service availability.
Here are the steps:
During Booking – When purchasing your ticket on the Air Europa website or through a travel agent, you’ll see an option to request special assistance. Make sure to provide accurate details about your needs.
After Booking – If you’ve already purchased your ticket, you can still add a request through the “Manage Booking” section on their website or by calling customer service.
Advance Notice – It’s essential to request assistance at least 48 hours before departure. This allows the airline and airport staff time to make necessary arrangements.
Medical Documentation – If you're flying with medical devices or require oxygen, you'll need to submit medical documentation and clearance before your flight.
The Air Europa Special Assistance program offers a range of services tailored to your needs, including:
Wheelchair service from check-in to the gate or aircraft
Boarding and disembarkation support
In-flight assistance for seating, meals, and mobility
Help with baggage and security procedures
Special seating arrangements (aisle seats, proximity to restrooms)
Service animal accommodations
Support at connecting airports
These services are available across the entire Air Europa route network and comply with European and international accessibility regulations.
Once at the airport, passengers who requested Special Assistance will be met by trained staff who will guide them through check-in, security, and boarding. If you’re connecting through another airport, assistance will continue to ensure smooth transfers. Onboard, the cabin crew is prepared to offer help with seating, using onboard wheelchairs, or ensuring accessibility to lavatories. If you've pre-ordered a special meal or are traveling with medical devices, they will accommodate those needs accordingly.
Air Europa Special Assistance stands out for its commitment to inclusivity and passenger care. The airline ensures that every traveler receives equal service, regardless of their limitations. Their professional staff, international compliance standards, and user-friendly booking system make Air Europa a reliable choice for accessible air travel. Whether you're flying for business, family, or leisure, knowing that your needs will be taken seriously brings peace of mind. The key is planning ahead and clearly communicating your requirements.
Accessible travel is a right, not a privilege. With Special Assistance, passengers with additional needs can feel empowered, supported, and safe throughout their journey. If you or a loved one require special assistance, don’t hesitate to contact the airline early and provide the necessary details. Air Europa is committed to helping all passengers fly comfortably—no matter their circumstance.