Last updated: April 24, 2026
Welcome! We’re here to help you get the most out of AI Jewelry Scale & Identifier.
Below you’ll find answers to common questions, troubleshooting tips, and how to contact support.
Take or upload a photo of your jewelry using the scan button, then tap to analyze.
The AI will process your image and generate:
estimated weight range (grams/ounces)
material type (e.g., gold, silver)
purity (e.g., 10K, 14K, 18K)
estimated value range
The AI analyzes visual features such as:
size and proportions
shape and structure
color and reflectivity
common jewelry references
It then estimates weight, material, and value based on general data patterns.
Results are estimates, not exact measurements.
Accuracy depends on:
image quality
lighting conditions
background clarity
how visible the jewelry is
For precise measurements or appraisals, use a professional jeweler or certified scale.
No. Your photos are not permanently stored or sold.
Images are used only to generate your results
Processing may occur securely through AI services
Your privacy is a priority
Free users receive a limited number of daily scans.
Upgrading to Pro unlocks:
unlimited scans
faster processing
advanced AI insights
full scan history
Yes. Your previous scans are automatically saved and can be accessed anytime in the app.
Try the following:
Ensure a stable internet connection
Use a clear, well-lit photo
Place jewelry on a plain background
Avoid glare or reflections
Restart the app
Update to the latest version
If the issue continues, contact support below.
AI Jewelry Scale & Identifier provides AI-generated estimates for informational purposes only.
Results are not guaranteed to be accurate
The app is not a substitute for professional appraisal
Value estimates are approximate and may vary based on market conditions
Subscriptions are managed through your Apple ID.
To manage your subscription:
Open the Settings app
Tap your Apple ID
Select Subscriptions
Choose AI Jewelry Scale & Identifier
From there, you can upgrade, downgrade, or cancel your subscription.
If the app isn’t working as expected, try:
Force closing and reopening the app
Restarting your device
Updating to the latest app version
Checking camera/photo permissions
Ensuring a stable internet connection
Still having issues? Contact us below.
Need help or have questions?
📧 Email: abajalan.apple@gmail.com
We typically respond within 24–48 hours.