OUR SERVICE

TERM & CONDITION 

General Terms & Conditions

1.    The agreement is between AIBARAKAH Car Rental. This is to confirm that you have read, understood and accepted this Terms and Conditions.

2.    Rates specified are for a minimum of 24 hours rental time.

3.    AIBARAKAH Car Rental reserved the right to extended the charge on The Renter's payment card if The Renter did not fully paid any outstanding amount such as additional rental periods, fuel penalty, excess charges, summons / fines and other miscellaneous charges if any.

Terms of Payment and Charges

4.    The Renter agrees to pay :

4.1.  The booking deposit upon completion the online booking thru the website.

4.2.  The booking / security deposit of MYR200 / MYR300 / MYR500 / MYR1,000 / MYR5,000 (which ever apply base on car model), and will be kept for maximum 14 days after returning the vehicle, and will be reimbursed back into your payment or bank account if no damage or summons / fines and other miscellaneous charges if any.

4.3.  The full balance of the billed amount (including other additional add on etc.). To be paid at the latest upon receiving of the vehicle by The Renter.

5.    No refunds, either in part or in full will be made for unused rental period.

 Risk Protection

6.    The rental rates include full indemnity for accidental damage to third party property and bodily injuries.

7.    In the event of any damage to the rental vehicle by the renter, irregardless of whether renter is at fault or not, the renter is always liable for an amount equivalent to the excess clause not exceed for Group A (MYR2,500), Group B (MYR5,000), Group C (MYR10,000) and Group D (MYR20,000). However, with the optional coverage of CDW & SCDW, AIBARAKAH Car Rental shall be entitled to charge the renter up to a maximum excess fee as per the vehicle group each time the vehicle is damaged, irregardless of whether the renter is at fault or not (refer clause 8).

 Excess Clause

8.    Collision Damage Waiver (CDW) and Super Collision Damage Waiver (SCDW) :

8.1.  CDW & SCDW are optional to be included in the rental rates. If purchased by the renter, and in the event the renter sustains damage to ARA Car Rental vehicle, the renter liable to pay the reduced excess clause as per below :

8.1.1.CDW Excess : Group A (MYR1,000), Group B (MYR2,500), Group C (MYR5,000), Group D (MYR10,000).

8.1.2.SCDW Excess : Group A, B, C & D = (MYR0).

 *Notwithstanding to the above CDW & SCDW shall not cover the following events:

·        The Renter did not immediately within 3 hours informed AIBARAKAH Car Rental of any accident / incident.

·        After being consult by AIBARAKAH Car Rental, a police report is not lodged within 24 hours, from the time of accident / incident of the vehicle.

·        The Renter is in breach of the terms and conditions of the Rental Agreement.

·        Loss items, accessories, and any damage claims arise out of drunkenness and / or drug intoxication driver.

·        Where damage is caused intentionally, or due to gross negligence of the renter or an unauthorized driver.

 Renter Responsibilities

9.    The Renter agrees in the case of accident during the term of rental to ;

9.1.  Obtaining the name and the addresses of the parties involved and of witness.

9.2.  Not abandoning the said vehicle without adequate provisions for safeguarding and securing the vehicle.

9.3.  Giving a detailed report, even in the case of slight damage within 24 hours by referring to the nearest AIBARAKAH Car Rental station advised by us or by contacting our central helpline at :

+6019-6866632

  Always making it mandatory to contact our helpline and make a police report of the incident immediately as per advised by us.

10.  The said vehicle shall not be operated :

10.1.  In motor sports events, including racing, rallying and speed testing (out of normal vehicle usage).

10.2.  In off road conditions or at the test / race track.

10.3.  By any person under the influence of alcohol or drugs.

10.4.  For any crime purpose activities.

10.5.  In any way dangerous and disobeying the road and transport safety regulation act and illegally parked or abandoned the vehicle.

10.6.  Outside Malaysian territory by crossing the border to other countries without prior engagement and approval from AIBARAKAH Car Rental.

11.  AIBARAKAH Car Rental or it partners reserve the right to withdraw the vehicle from The Renter without prior demand and terminate this contract. Strictly no refund will be made and an additional charges might apply. If in our opinion or found out that the renter had breach all the term under clause 10.

12.  The renter will be responsible for repair / replacement charges due to damage caused by negligence such as punctures and burst tire, malfunction battery due negligence.

13.  Interior Cleaning :

13.1.  The Renter is liable for all interior upholstery if vehicle is returned with dirtied interiors. The Renter is also liable for all interior and exterior damages and / or defects caused which do not fall within the normal usage of the vehicle.

13.2.  The Renter is not allowed to carry goods with unpleasant odour such as durian, salted fish etc. The Renter will be responsible to pay all cost of removing odours, including air conditioning service and loss of rental days to AIBARAKAH Car Rental.

14.  Interior Damages :

14.1.  The Renter is liable for all damages to the instruments, knobs and fitting in the vehicle.

15.  Lost or Broken of Parts or Accessories :

15.1.  The Renter is liable for all missing, stolen or broken parts during the rental period of vehicle returns unless the rental vehicle is damaged at the same time during an accident. For example: Baby seat, GPS Navigator, Spare tires, rims, tools & jacks, lamp, audio set, gear lock, lighter, wiper, switch & control button, mats, rear view mirror and side view mirror, sun visor, head rest and etc. Lost or damage of the above supplementary parts or accessories will be the responsibility of the renter.

16.  Loss of Vehicle keys / Duplicate of Vehicle Keys :

16.1.  The Renter is liable for all replacement cost which includes a new set of keys and security system and or whatever items pertaining to the loss of vehicle keys and vehicle alarm system.

17.  Loss of Belongings :

17.1.  AIBARAKAH Car Rental is not liable for any missing, broken, stolen of the renter’s belongings during the rental period or upon returning the vehicle. The Renter is advisable to check and remove all their valuable belongings during returning of the vehicle.

 Fuel

18.  Same-To-Same fuel policy applied by AIBARAKAH Car Rental to all our rental vehicles. A refuelling surcharge will be levied for the rental vehicle returned with less fuel than when originally rented out, over and above the cost of refuelling. It’s applying the same to the replacement vehicle. Please check with the AIBARAKAH Car Rental Representative on the charges upon pick up of vehicle.

 Extension of Rental

19.  Should you wish to extend your rental beyond the original termination date, it is important that the AIBARAKAH Car Rental be advised immediately and the required advance paid so that insurance cover is extended. Failure to do so may mean the Renter is driving the vehicle without any insurance and agreement / consent from us. Any additional hour would be charged accordingly up to 4.5 hours. 1 day full rental charge applied if the car returned beyond the 5th hours.

20.  ALTERNATIVELY an automatic reminder might or will be e-mail to The Renter between 24 to 12 hours before end of rental. And The Renter responsibility is to response to the reminder accordingly, failure to do so after end of rental time, the system might shut down the vehicle without prior notice. And The Renter will be charge for any additional cost occurs on acquiring back the vehicle by AIBARAKAH Car Rental.

Vehicle Condition

21.  Upon return, the car has to be in the same condition as when it was rented. Failing which, The Renter will be liable for the cost of restoring the vehicle to its original condition. Please check the vehicle condition with AIBARAKAH Car Rental Representative and ensure the dents / scratches are noted in the vehicle's photograph / video recording procedure to avoid dispute.

Additional Hirer’s Drivers

22.  The rental vehicle is normally only insured for the person who makes the rental. If others plan to drive the car, they must be present at time of rental to be added to the Rental Agreement, subject to presenting a full driver's license that has been held for at least one year. There is a fee to cover insurance for each additional driver over the duration of the rental. All additional drivers have to be registered at time of rental and must meet AIBARAKAH Car Rental qualification standard.

Surcharge

23.  A surcharge of MYR70 per way would be levied for delivery and returning of vehicles after operational hours, for all locations nationwide. Our operational hours is from 9:00am to 11:00pm.

Cancellation & Refund Policy

24.  Free of Charge for cancellations made, 72 hours before the rental start date, by emailing us.

25.  We'll notify the transaction of refund through email. Amount will be credited to customer’s credit card / account between 3 to 5 working days.

26.  Cancellations less than 72 hours incur a non-refundable. No Refund is made for a No Show or failure to produce the correct documentation (voucher, driving licence/s, credit card etc.). 

PRIVACY POLICY

Introduction to this Privacy Policy

At AIBARAKAH Car Rental , we take your privacy seriously. We are committed to complying with all data protection/privacy laws which are applicable to us.

In the course of providing you with the Services or access to the Platform (as defined in the General Terms And Conditions), we will be collecting, using, disclosing and/or processing data, including your personal data.

This Privacy Policy exists to keep you in the know about how we collect, use, disclose and/or process the data we collect and receive during the course of providing the Services or access to the Platform to you, our customer. We will only collect, use, disclose and/or process your personal data in accordance with this Privacy Policy.

Privacy Statement

By using this website, you consent to the use of cookies in accordance with the AIBARAKAH Car Rental cookie policy.

We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you, whereupon your continued use of the Services, access to the Platform or use of the Services, including placing Orders on the Platform, shall constitute your acknowledgement and acceptance of the changes we make to this Privacy Policy.

This Privacy Policy applies in conjunction with other notices, contractual clauses and consent clauses that apply in relation to the collection, use, disclosure and/or processing of your personal data by us, and is not intended to override them unless we state expressly otherwise.

Cookies

Cookies are files that are stored on visitors’ computers and can store information about visitors’ preferences and other information. When you return to a website, the cookie is used to enhanced your visit in order to ease your booking experience.

The personal data we collect from you

Personal data means any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual.

During the course of your use of the Platform and the provision of the Services, we may collect personal data from you, which includes but is not limited to:

Identity data, such as your name, gender, profile picture, and date of birth.Contact data, such as billing address, delivery address, email address and phone numbers.Payment card data, such as credit card or debit card information details.Rental data, such information regarding the vehicle or equipment rented and it’s operation during your rental.Technical data, such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Platform.Profile data, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.Usage data, such as information on how you use the Platform, products and Services or view any content on the Platform.Location data, such as when you capture and share your location with us in the form of photographs or videos and upload such content to the Platform.Marketing and communications data, such as your preferences in receiving marketing from us and our third parties and your communication preferences.During the course of your use of the Platform and the provision of the Services, we may also receive your personal data from third parties for the purposes set out in this Privacy Policy or any other terms.

You must only submit personal data which is accurate and not misleading personal data you have provided to us. We shall have the right to request for documentation to verify the personal data provided by you as part of our customer verification processes.

Use and disclosure of personal data

The personal data we collect from you or via third parties may be used by us, or shared with or transferred to third parties (including related companies, third party service providers and their service providers and related companies, third party sellers, and companies located both inside and outside your home country), for certain purposes, which include but are not limited to the following :

To facilitate your use of the services or access to the Platform, including responding to your queries or feedback;To process orders you submit through the Platform;Payments that you made through the Platform for products;To deliver the vehicle you have booked through the Platform. We may pass your personal information on to a third party in order to make delivery of the vehicle to you (for example your name and contact number to our delivery agent);To comply with our contractual and other legal obligations;To compare information, and verify with third parties in order to ensure that the information you provide is accurate; To administer your account (if any) with us;To verify and carry out financial transactions in relation to payments you make online;To improve the layout or content of the pages of the Platform and customise them for users;To identify visitors on the Platform;To carry out research on our users’ demographics and behaviour;To provide you with information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes;To quickly process your transactions;To provide information to companies and other entities which provide ancillary services including insurance, security, repairs and maintenance and charging facilities; In exceptional circumstances, we may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, or for fulfilment of legal and regulatory requirements and requests.

Personal information disclosure for marketing

We might use and disclose your personal information to provide you with information on offers, products and services offered by us or our business associates.

Withdrawal of consent to continued use, disclosure and / or processing of personal data

You may communicate the withdrawal of your consent to the continued use, disclosure and/or processing of your personal data including personal data relating to others who may be identified from that personal data for any of the purposes and in the manner as stated above at any time, by contacting our Data Protection Officer through the About page.

Please note that if you communicate your withdrawal of your consent to our use, disclosure or processing of your personal data for the purposes and in the manner as stated above, we may not be in a position to continue to provide the Services to you or perform on any contract we have with you, and we will not be liable in the event that we do not continue to provide the Services to, or perform our contract with you. Our legal rights and remedies are expressly reserved in such an event. 

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