Please read this Privacy Policy to learn how we process your personal data. By using or accessing the AI Health Assistant app (the "App" or the "Services") in any manner, you acknowledge the practices and policies outlined below.
Your use of the Services is at all times subject to our Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
We may change this Privacy Policy from time to time. We will alert you of material changes by placing a notice within the App, by sending you an email (if we have one on file), or by some other means, and we will update the "Last Updated" date above. If you use the Services after the effective date of any posted changes, that means you have acknowledged the changes.
Key Terms
"AI Health Assistant," "We," "Us," "Our" refers to the AI Health Assistant application published on Google Play, developed and operated by Tap into Apps, with a registered address at Al-Nahda 2, Deira Office 1105, Platinum Business Tower, Dubai, United Arab Emirates.
"Personal data" means any information relating to an identified or identifiable individual.
"Sensitive personal data" means personal data that is qualified as sensitive under applicable law, including health information. Health details you enter into the AI Health Assistant are sensitive personal data.
Scope and Our Role
This Privacy Policy covers how we process personal data gathered when you access or use the AI Health Assistant app. This Policy does not cover the practices of companies we don't own or control or people we don't manage. It also does not apply to information we collect or maintain relating to our employees or contractors.
The App provides general health information and AI-generated guidance. It is not intended to diagnose, treat, cure, or prevent any disease, and is not a substitute for professional medical advice.
Personal Data
3.1 Categories of Personal Data We Collect
The categories of personal data we collect depend on how you interact with the App:
Profile or contact data (name, email address, if you create an account) — Retained only while the App remains installed on your device; deleted upon uninstall. Not shared with third parties.
Health information (symptoms, health questions, or other health details you enter into the AI Health Assistant) — Retained only while the App remains installed on your device; deleted upon uninstall. Not stored on our servers. Not shared with third parties.
Input and Output of the AI Assistant (prompts you submit and responses generated) — Transmitted to our AI processing provider solely to generate your response, then not retained by us; on-device copies deleted upon uninstall (see Section 9). Not shared with third parties, except the AI processing provider described in Section 9, solely to generate the response.
Device data (device model, operating system version, app version) — Retained only while the App remains installed on your device. Not shared with third parties.
As a general matter: the App stores your data locally on your device. We do not maintain servers that store or retain your personal data, and we do not sell or share your personal data with third parties, except for the limited, transient AI-processing disclosure described in Section 9.
3.2 Our Purposes
We process personal data for the following purposes:
Providing the Services, including generating AI health guidance in response to what you enter;
Enabling core App functionality such as account creation, if you choose to create an account;
Customer support, troubleshooting, and responding to your inquiries;
Complying with legal obligations.
We do not use your personal data for advertising, targeted marketing, or personalization based on sensitive personal data. Where GDPR or UK GDPR applies, our lawful bases for processing are: contractual necessity (Article 6(1)(b) GDPR) for providing the Services you request, and, where health information is processed, your explicit consent (Article 9(2)(a) GDPR), which you provide by choosing to enter health information into the App.
The provision of personal data is not mandatory. However, if you choose not to provide information the App needs to function (for example, a health question for the AI Assistant to respond to), we may be unable to provide that specific feature.
3.3 Sources of Personal Data
We collect personal data directly from you — what you choose to enter into the App. We do not purchase or receive personal data about you from data brokers, advertising networks, or other third parties.
How We Share Personal Data
We do not sell your personal data. We do not share your personal data with advertising partners, analytics partners, or data brokers. The only circumstance in which data leaves your device is described in Section 9 (AI Systems), where your input is transmitted solely to generate the AI-generated response you requested.
We may disclose personal data where required to comply with law, enforce our Terms of Use, protect rights, property, or safety, or in connection with a corporate transaction (e.g., merger, acquisition, or asset sale), subject to appropriate protections.
Tracking Tools and Cookies
The App does not use advertising cookies, tracking pixels, or third-party analytics SDKs that transmit personal data off your device. If this changes in the future, we will update this Policy and, where required by law, obtain your consent before doing so.
Data Security
We seek to protect your personal data from unauthorized access, use, and disclosure using appropriate technical and organizational security measures, including securing data stored locally on your device through your device's operating system protections.
You should also help protect your data by appropriately securing your device (e.g., using a passcode or biometric lock) and keeping your device's operating system up to date.
No method of storing or transmitting data is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal data only for as long as the App remains installed on your device. When you uninstall the App, all locally stored personal data, including any health information you entered, is deleted from your device.
We do not retain copies of your personal data on our own servers. Data transmitted to our AI processing provider under Section 9 is used only to generate the response to your specific request and is not retained by us afterward; please see Section 9 for that provider's own retention practices.
We do not retain personal data for longer than described above, except where we are required to retain limited information (such as records of a legal request) to comply with a legal obligation.
Data Minimization
We apply data minimization principles, collecting and processing only the personal data necessary to provide the Services you request.
AI Systems
The App includes features powered by artificial intelligence systems (the "AI Systems"). To generate a response to your input, the text you submit is transmitted to our AI processing provider for the sole purpose of generating that response.
We do not use your personal data, including health information, to train our AI Systems or those of our AI processing provider. Your input is not retained by us after the response is generated and delivered to your device.
AI-generated health guidance is informational only, is not a medical diagnosis, and is not independently reviewed by a clinician before being shown to you.
International Data Transfers
Because your personal data is stored locally on your device rather than on our servers, no routine international transfer of stored personal data occurs. The limited exception is the transient transmission described in Section 9: submitting your input to our AI processing provider to generate a response may involve transferring that input to servers located outside your country, including potentially outside the United Arab Emirates or the European Economic Area. Where applicable, such transfers are made subject to appropriate safeguards, such as standard contractual clauses. Please contact us at developer@digitalrootstech.com for more information.
User Rights and Request Process
11.1 User Rights
We are committed to respecting the privacy and data rights of all our users, regardless of location. Because personal data is stored locally on your device rather than on our servers, you can exercise most of these rights directly by managing or deleting data within the App, or by uninstalling the App, which deletes all locally stored personal data.
Where we hold any personal data (for example, information you send us directly, such as a support inquiry), you have the right to request access to, rectification of, deletion of, and restrictions on our use of that data, and to object to our use of it. In many countries, you also have the right to lodge a complaint with your local data protection authority.
11.2 How to Submit a Request
To make a request, email developer@digitalrootstech.com with the subject line "User Rights Request," including your full name and any information that could help us identify the relevant data. We will acknowledge your request and respond within a reasonable time, and in any event within the time period required by applicable law.
California Resident Rights
If you are a California resident, you have rights under the CCPA, including the right to know what personal data we have collected about you, the right to request deletion, and the right to request correction of inaccurate personal data, each subject to certain exceptions under the CCPA.
We do not sell personal data and do not share personal data for cross-context behavioral advertising, so no opt-out mechanism for those activities is required. We do not use sensitive personal data for any purpose requiring a Right to Limit opt-out under CCPA regulation 7027(m).
We will not discriminate against you for exercising your CCPA rights. To exercise any of these rights, email developer@digitalrootstech.com.
To our knowledge, we do not knowingly collect the personal data of minors under 16 years of age. The App is intended for users 18 years of age or older.
Contact Information
If you have any questions or comments about this Privacy Policy or your choices and rights, please contact us at:
Tap into Apps
developer@digitalrootstech.com
We may need to verify your identity before fulfilling your request.
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